NexGen Hearing: Burnaby Metrotown

Our Burnaby clinic is located at Crystal Mall, on the corner of Kingsway and Willingdon Avenue. It is conveniently accessible from any direction. Crystal Mall has over 200 retail stores and more importantly, has ample parking space thanks to its 4-storey underground parking. Besides NexGen Hearing, many other health care professionals, such as family physicians, dentists, pharmacists, and optometrists have offices in the mall. Also, it is the biggest Chinese-Asian shopping center in Burnaby. We have been serving clients of different ethnic groups for many years. Non-English-speaking clients can feel very comfortable to know that Raymond Belmonte, our consultant, can assist them in Filipino and Jacqueline Su, our Customer Service Representative, is fluent in Mandarin, Cantonese and Malay. We actively listen to our clients’ needs and provide them with the best professional advice and treatment options.

Our Lease to Hear Program

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Our Lease to Hear Program gives you the opportunity to get the best device for the price that best suits you. Your lease package includes: free hearing test, free repairs, battery replacements & more!


1698-4500 Kingsway
Burnaby, BC V5H 2A9
Tel: 604-434-6446
Fax: 604-434-6443
Hours: 9:00 am - 5:00 pm
Lunches: 12:00 pm - 1:00 pm




Raymond Belmonte
Registered Hearing Instrument Practitioner

Raymond Belmonte is a Registered Hearing Instrument Practitioner of the College of Speech and Hearing Health Professionals of British Columbia. He had his certifications as a Hearing Instrument Specialist from the International Hearing Society in Michigan USA and as an Industrial Audiometric Technician from the British Columbia Institute of Technology.

Jacqueline Su
Customer Care Representative

Jacqueline is a Customer Care Representative at Burnaby. Her greatest accomplishment so far was paying herself through university and obtained a Bachelor of Arts Degree in Psychology. After graduation, she decided to fulfill her high school dream and went on year-long vacation to travel around Asia.

Besides traveling, she enjoys cooking, shopping and reading, especially something paranormal.