Customer Care Representative

Full time: North Vancouver BC

Are you a customer service star experienced at dealing with the complexities of a busy medical clinic front desk? We need you to join our North Vancouver clinic team. As the first point of contact for our clients, you are the face of the clinic and responsible for providing an outstanding client care experience.

This opportunity is for you if you enjoy:

  • working in a fast-paced, customer-oriented environment;
  • a relationship-oriented role that allows you to offer ongoing, personalised customer service; and
  • being a member of a team of professionals dedicated to making a difference in clients’ lives.


  • Manage incoming calls and answer product inquiries

  • Collect and record patient information;

  • Manage client appointments and maintain schedules;

  • Third party and private billing;

  • Assemble and maintain patient files and

  • General office administration.


  • Well-organized, efficient, and able to effectively multi-task;

  • Proficient on the computer;

  • Experienced in a hearing or healthcare clinic would be an asset

  • Ability to speak Farsi and English fluently.

Join the NexGen Hearing Family

If this sounds like you then you may be exactly who we’re looking for! Our team is a group of passionate people working towards a common goal –helping our clients reconnect with the world around them. You can definitely feel good about what you do if you work with us! We’ve worked hard to form our current family of amazing people and we are committed to keeping this dynamic. Become part of the NexGen family and apply and develop your skills alongside some of Canada’s finest Hearing Care Professionals. It’s a winning combination. Please forward your cover letter and resume explaining why you feel that you are our superstar!



Ready to join our Culture of Care at NexGen Hearing?

Apply online with your cover letter and resume, explaining why you feel that you are the right candidate for this opportunity. Or send your information to

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