Customer Care Representative - Oak Bay - NexGen Hearing

Customer Care Representative

Full time: Victoria, BC

We are currently seeking a customer service-oriented and caring individual for the front desk position for our Oak Bay clinic. As the first point of contact for our clients, you are the face of the clinic and responsible for providing an outstanding client care experience.

This opportunity is for you if you enjoy:
– working in a fast-paced, customer-oriented environment;
– a relationship-oriented role that allows you to offer ongoing, personalized customer service; and
– being a member of a team of professionals dedicated to making a difference in clients’ lives.


  • Manage incoming calls and answer product inquiries
  • Collect and record patient information;
  • Manage client appointments and maintain schedules;
  • Third party and private billing;
  • Assemble and maintain patient files and
  • General office administration.


  • Well-organized, efficient, and able to effectively multi-task.
  • Proficient on the computer.
  • Experience in a hearing or healthcare clinic is essential.

Join the NexGen Hearing Family!

Submit your resume and cover letter explaining why this is the role for you.



Ready to join our Culture of Care at NexGen Hearing?

Apply online with your cover letter and resume, explaining why you feel that you are the right candidate for this opportunity. Or send your information to

  • Drop files here or
    Accepted file types: pdf, docx, doc, Max. file size: 256 MB.