NexGen Hearing

Chilliwack Hearing Clinic


The Chilliwack Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at Chilliwack NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At Chilliwack Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!

90 day trial

Schedule a *Free Hearing Test 

*Exclusions to free hearing tests include: pediatric hearing tests, employment requirement testing and specialized testing requirements. 

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Andy Rollerman

Andy Rolleman


Andy has been a BC Registered Hearing Instrument Practitioner for over twelve years. He builds strong connections with his clients in order to counsel them on the services or products they require. Family members are encouraged to be part of this important hearing rehabilitative process.

Full Bio

I reside in Chilliwack, just five minutes from our clinic, and I enjoy many of the features of Chilliwack as I’m sure you do – Hiking Mount Cheam, golfing the various Chilliwack courses, and so on. My chief passion outside of the hearing health industry is theatre. I’ve been fortunate to perform in many productions and hope to be on stage again in Chilliwack soon. I look forward to meeting you in the very near future!

Jacqueline Lemay

Jacqueline Lemay

Customer Care Representative

Jacqueline enjoys being adventurous and is passionate about living in Beautiful B.C. Being in the moment and discovering hidden treasures on the West Coast, hiking and cycling in Chilliwack, exploring and shopping in Vancouver, whale watching and sunsets on Vancouver Island, wineries and beaches in the Okanagan… and the hockey! There is no better place to live, work and play.

Full Bio

I am equally passionate about people and believe that everyone has a story. To me, life’s most beautiful and inspiring moments have come from listening, seeing and sharing other people’s journeys; from that I have experienced the greatest of life’s lessons. I am proud to call Chilliwack my home for 30 years. Working as a Customer Care Representative for NexGen Hearing Chilliwack allows me to give back to this incredible community and provide our patients with the gift of hearing, connection and friendship. For this, I am truly grateful.



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Chilliwack clinic

Frequently Asked Questions about Hearing Aids in Chilliwack

How often should I have my hearing tested?

Hearing loss impacts everyone differently and can occur at any age and for a variety of reasons. Age-related hearing loss occurs due to changes in the structure of your inner ear although changes can also occur in your middle ear. As such, the National Campaign for Better Hearing recommends a baseline hearing test at 60 years of age, although a baseline hearing test is recommended to serve as a reference point at any age.

After your initial baseline hearing test, if you are 60 years or older, you should have your hearing tested on an annual basis. You can have your hearing tested for free at the Chilliwack Hearing Clinic. Schedule your free hearing test with us today.

How do I know if I need a hearing aid?

Here, at the NexGen Hearing Center in Chilliwack, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.

Our Chilliwack audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.

What are the best hearing aid brands?

Choosing the right hearing aid brand is very important to ensure your device is a reliable, effective, and safe. The best brand for you is often dependent on numerous factors relative to your specific situation. There is no one best brand of hearing aid as each case is different. That being said, choosing a well known and trusted brand within the medical community is a good path to take for peace of mind. NexGen Hearing partners with only the highest quality hearing aid manufacturers in the world. Resound, Phonak, and Oticon are only a few of our partners dedicated to providing you with the best hearing possible. Consult with one of our NexGen Hearing audiologists to find out which one works best for you.

Is there an adjustment period for hearing aids?

Initially hearing sounds at a normal volume again after an extended period of untreated hearing loss can cause sounds to seem loud at first. Your brain will quickly adjust however and the initial shock will fade as you continue to use the devices. Your audiologist can give you more information specific to your case.

How do hearing aids perform in loud environments?

Modern hearing aids use cutting edge technology to eliminate background noise and help you focus on sounds you want to hear.

Chilliwack Client Reviews

Marianne Faber
Marianne Faber
20:30 09 Mar 20
The absolute best place to go for a hearing test, Andy took the time to discuss the procedure. There was absolutely no pressure to buy. Appreciated the fact that in time I would need to get hearing aids, the moment I entered the clinic was greeted warmly and knew that I hade come to the right place for testing. Thanks and will highly recommend this place
Magar F
Magar F
20:36 06 Mar 20
If you have any trepidation about hearing clinìcs, put your fears to rest, Andy is a terrific technician and an even better person. The positive and successful process was seamless and totally successful, thank you Andy for great service and for caring. A positive 10 in my book March 2020
Mike Huish
Mike Huish
16:48 11 Dec 19
I love the service and expertise I receive here . Lots of smiles and good humour and Andy and Jacqueline are dedicated to providing caring and professional service.
Di Nicell
Di Nicell
00:09 06 Sep 19
Great service
dawn clements
dawn clements
17:11 29 Jul 19
Love there take the time work with me. Best place to get hearing aids from.
shirley mason
shirley mason
02:39 18 May 19
I went to Nexgen hearing over a year ago and was very satisfied with my hearing aids from the first day. Andy and Jacqueline are so helpful and always have time to see me.
Douglas Hewer
Douglas Hewer
20:53 08 Aug 18
Great place to have your hearing problems fixed.Andy and Jacqueline are the best. Great experience
22:43 10 Oct 17
Andy and Jacqueline went above and beyond to help my elderly neighbour get the right hearing aids that worked best for her. Yes, you may be able to get a one time pair of hearing aids cheaper at a big box store, but if they don't work you have wasted your money.
Dianna Ponting
Dianna Ponting
17:10 14 Aug 17
Next Reviews

Types of Hearing Loss

There are multiple types or levels of hearing loss that can include sensorineural, conductive and often times even a mix of these. A hearing test at Chilliwack Hearing Clinic can detect if you or your loved one are suffering from any hearing loss, and what the nature and degree of that loss might be. A hearing loss between 16-25 dB is considered minimal and is much the same as gently plugging your ears with your fingers. The next level, Mild Hearing Loss (26-40dB), can lead to missing the ends of words or not hearing shorter words at all. Even Mild loss can make it challenging to separate speech from background noise, and listening devices are advised. Moderate Hearing Loss (41-55 dB) can cause problems with phone conversations and result in a 50% decrease in the ability to understand speech from more than five feet away. This level of hearing loss can cause many to experience feelings of isolation and disconnection. If symptoms are more extreme than any of these, you could be suffering from Severe or perhaps Profound degrees of hearing loss, either of which can cause significant quality of life issues. In addition to all of the above, many individuals also experience High-frequency Hearing Loss (1500Hz-8000Hz). With this condition speech and most other sounds will seem loud enough, but speech will still not be clear and background noise will only make it worse. The most recent styles of hearing aids, including open fit and receiver-in-the-canal, are very good solutions for High-frequency loss. These designs enable the lower frequency sounds to enter the ear naturally, while amplifying and enhancing the higher frequency sounds, improving the clarity of speech significantly.

Meet Your Hearing Professional