NexGen Hearing

Surrey City Centre Hearing Clinic


NexGen Hearing Surrey City Centre is our full service and full-time hearing aid clinic located in the heart of Surrey’s vibrant business district. We pride ourselves on offering the most exceptional care and service. We understand that strong relationships and trust are required of us by our clients and we embrace this. We encourage family members to take part in their loved one’s journey to better hearing. We are delighted to be a part of this vibrant community, and look forward to meeting you!

Jillian Phillips

Registered Hearing Instrument Practitioner

After completing her Bachelor’s Degree in Linguistics & Speech Sciences at the University of British Columbia in 2012, Jillian officially registered with the College of Speech and Hearing Professionals of BC. With experience as a Hearing Instrument Practitioner in both BC and PEI, she brings a wealth of practical knowledge and experience to the Surrey clinic.

Full Bio

Born and raised in South Surrey, Jillian is excited at the opportunity to help those in the community with their hearing health needs. Above all, Jillian is passionate about client care and ensuring each patient receives the best care and the best solution possible. When she is not in the clinic, Jillian plays and coaches volleyball and enjoys spending time with friends and family.

Caroline Marchessault

Customer Care Representative

Caroline moved to the Lower Mainland a few years ago and joined NexGen Hearing shortly after as a Customer Care Representative. She has years of experience working as an Audiometric Technician, mostly working with children with severe disabilities.

Full Bio

She has also worked in a number of roles taking care of others. Her childhood growing up with a foster brother who has many disabilities, has made her passionate about helping others and is what drew her to the hearing healthcare industry.

Since joining the NexGen team, Caroline has found that the company’s standards for client care, as well as the care they show for their employees, has been hands down the best, and she hasn’t looked back since! She really enjoys helping other people, and she loves building relationships with clients on a daily basis. She looks forward to meeting you and assisting with your hearing healthcare needs!

Adam Medeiros

Student Hearing Instrument Practitioner

Adam was drawn to NexGen Hearing by the company’s clearly-stated core values of integrity, customer care and quality service. He notes that is not easy to find an organization these days, which is so dedicated to providing superior customer satisfaction as NexGen Hearing.

Full Bio

Adam worked in the hospitality industry managing a boutique hotel in Hollywood, California for fourteen years. He learned that emphasis on customer service and customer satisfaction is always paramount in any successful business. Adam is looking forward to his new role as Appointment Centre Coordinator for all the NexGen clinics. He will be based at our Surrey clinic and assisting clients from all areas of BC to schedule appointments.


Unit 701 – 13737 96 Avenue
Surrey, BC V3V 0C6

Phone: 604.498.0986 Fax: 604.498.0019
Hours: Monday-Friday 9:00 am – 5:00 pm

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