White Rock Uptown Hearing Clinic
The White Rock Uptown Hearing Clinic is our full service hearing center. We pride ourselves on providing our clients in White Rock Uptown hearing aids, exceptional service, and care at every level of your journey to the best possible hearing. White Rock Uptown audiologists understand that strong relationships and trust are required of us by our clients and we embrace this. We encourage family members to take part in their loved one’s journey to better hearing. We at White Rock Uptown Hearing Clinic are delighted to be a part of this vibrant community, and look forward to meeting you!
B.Sc., M.Sc., RAUD, RHIP
Melissa Taylor is a UK trained Audiologist and Licensed Hearing Aid Practitioner in British Columbia. She was introduced to Audiology in 2005, with a keen interest in understanding the psychodynamics of hearing. Fascinated by the complexity surrounding the consequences of hearing loss, she quickly learned that two identical hearing tests could elicit differing symptoms. As a result of this, Melissa understands the importance of treating the individual, not just the hearing loss.
Since graduating from the University of Bristol, Melissa furthered her understanding in the field of Audiology by undertaking a Masters at the University of Manchester. Her findings demonstrated some exciting new developments in people following ‘injury’ and these were presented at the British Academy of Audiology Annual Conference. She published her thesis on brain ‘plasticity’ which is an important phenomenon that enables the brain to re-adapt and successfully interpret different signals, for example sounds from a hearing aid. This process is extremely important for successful hearing aid fittings. Since joining the NexGen Hearing team, Melissa has brought with her a range of expertise as well as over 7 years of experience from working in different hospital-based settings around the United Kingdom. This experience ensures that Melissa provides the best possible management from a multidisciplinary perspective, and she has been fortunate to work with a variety of specialists. In addition, Melissa has worked with unique population groups including complex adults, the pediatric population, tinnitus sufferers and individuals with dizziness. Through these experiences her passion and expertise in dealing with adults affected by hearing loss enables her to rehabilitate individuals so that can remain who they are and lead a fulfilling life. Outside of Audiology Melissa is highly trained and qualified Pilates instructor, and where possible she aims to incorporate the art of relaxation and mindfulness into her practice.
Customer Care Representative
Maria Hicker is a well respected and experienced Customer Care Representative, specialising in high standards of quality care and clinic efficiency. Originating from Germany, Maria moved to Canada with her family over 10 years ago and has been working in health care ever since.
She began her career in a clinic located in Alberta, working as part of a customer care team, and through her dedication and commitment to the role she has become a certified Audiometric Technician. Subsequently in 2010, she was promoted to Area Supervisor of multiple hearing clinics located in BC. Maria has a deep appreciation for individualised care and successfully helped many clients on their path to better communication and enhanced quality of life. Maria has now begun her new journey with NexGen Hearing as of January 2017. She is extremely excited to be working alongside a great family of health care professionals and looking forward to continuing her passion of individualised care. When clients enter the clinic, she strives to make their visit exceptional; giving them her full attentiveness and by exceeding their expectations. Maria also highly values the time she gets to spend with her family, as they have had a vast impact on the journey to her new life in Canada.
Adam is a Registered Hearing Instrument Practitioner, licensed to practice in British Columbia. Adam was drawn to NexGen Hearing by the company’s clearly-stated core values of integrity, customer care and quality service. While working in the hospitality industry for fourteen years, managing a boutique hotel in Hollywood, California, Adam learned that an emphasis on customer service is always paramount for any successful business. He notes that is not easy these days to find an organization as dedicated to providing superior customer satisfaction as NexGen Hearing.
Over the past three and a half years Adam has worked in various roles in several NexGen Hearing clinics, as a Customer Care Representative, Appointment Centre Manager and Audiometric Technician. After two years of of providing hearing testing for otolaryngology clinics in Surrey and Abbotsford, Adam is now excited to be interning in a clinical setting where he can assist clients through aural rehabilitation programs. He graduated from MacEwan University`s Hearing Aid Practitioner Program and is now a co-owner of the NexGen Hearing White Rock/South Surrey branches, with his partner Melissa Taylor (Registered Audiologist). Adam is thrilled to be working in the peninsula where he lives, and looks forward to improving your chances of communication through better hearing.
Location1767 152nd Street, Suite #3
Surrey, BC, V4A 4N3
Phone: 604.535.1030 Fax: 604.535.1077
Hours: Tuesdays by appointment
Enjoy Free Parking
Types of Hearing Loss
The types of hearing loss include sensorineural, conductive and sometimes a mixture of types. A hearing test at White Rock Uptown Hearing Clinic can identify the nature and degree of your hearing loss. A hearing loss between 16-25 dB is considered to be very little and is equivalent to gently plugging each ear with your fingers. The next level is a moderate hearing loss (26-40dB) and can result in not hearing completions of words or short words. It may be challenging to differentiate background noise from speech in this classification, and listening devices are frequently recommended for this level of hearing loss. Moderate hearing loss (41-55 dB) can make phone discussions hard and can cause as much as a 50% reduction in the understanding of speech outside a 5-foot radius. This level of hearing loss can lead to sensations of seclusion and disconnection. If your symptoms are more severe than these, you could have serious or perhaps extensive degrees of hearing loss. This can cause major lifestyle concerns. Some individuals can suffer from high-frequency hearing loss (1500Hz-8000Hz). While speech and most other sounds will be viewed as loud enough, speech will be unclear. Background noise will make the issue even worse. The more recent design of hearing aids, including open fit and receiver-in-the-canal, would be most useful. These designs allow the sounds in lower frequency to enter the ear canal as they normally would, while enhancing sounds in the higher frequency range in order to aid in the understanding of speech.