NexGen Hearing

White Rock Uptown Hearing Clinic

 

The White Rock Uptown Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at White Rock Uptown NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level of professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At White Rock Uptown Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!

90 day trial and air miles

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Melissa Taylor

Melissa Taylor

B.Sc., M.Sc., RAUD, RHIP

Melissa Taylor is a UK trained Audiologist and Licensed Hearing Aid Practitioner in British Columbia. She was introduced to Audiology in 2005, with a keen interest in understanding the psychodynamics of hearing. Fascinated by the complexity surrounding the consequences of hearing loss, she quickly learned that two identical hearing tests could elicit differing symptoms. As a result of this, Melissa understands the importance of treating the individual, not just the hearing loss.

Full Bio

Since graduating from the University of Bristol, Melissa furthered her understanding in the field of Audiology by undertaking a Masters at the University of Manchester. Her findings demonstrated some exciting new developments in people following ‘injury’ and these were presented at the British Academy of Audiology Annual Conference. She published her thesis on brain ‘plasticity’ which is an important phenomenon that enables the brain to re-adapt and successfully interpret different signals, for example sounds from a hearing aid. This process is extremely important for successful hearing aid fittings. Since joining the NexGen Hearing team, Melissa has brought with her a range of expertise as well as over 7 years of experience from working in different hospital-based settings around the United Kingdom. This experience ensures that Melissa provides the best possible management from a multidisciplinary perspective, and she has been fortunate to work with a variety of specialists. In addition, Melissa has worked with unique population groups including complex adults, the pediatric population, tinnitus sufferers and individuals with dizziness. Through these experiences her passion and expertise in dealing with adults affected by hearing loss enables her to rehabilitate individuals so that can remain who they are and lead a fulfilling life. Outside of Audiology Melissa is highly trained and qualified Pilates instructor, and where possible she aims to incorporate the art of relaxation and mindfulness into her practice.

Maria Hicker

Maria Hicker

Customer Care Representative

Maria Hicker is a well respected and experienced Customer Care Representative, specialising in high standards of quality care and clinic efficiency. Originating from Germany, Maria moved to Canada with her family over 10 years ago and has been working in health care ever since.

Full Bio

She began her career in a clinic located in Alberta, working as part of a customer care team, and through her dedication and commitment to the role she has become a certified Audiometric Technician. Subsequently in 2010, she was promoted to Area Supervisor of multiple hearing clinics located in BC. Maria has a deep appreciation for individualised care and successfully helped many clients on their path to better communication and enhanced quality of life. Maria has now begun her new journey with NexGen Hearing as of January 2017. She is extremely excited to be working alongside a great family of health care professionals and looking forward to continuing her passion of individualised care. When clients enter the clinic, she strives to make their visit exceptional; giving them her full attentiveness and by exceeding their expectations. Maria also highly values the time she gets to spend with her family, as they have had a vast impact on the journey to her new life in Canada.

Adam Medeiros

Adam Medeiros

RHIP

Adam is a Registered Hearing Instrument Practitioner, licensed to practice in British Columbia. Adam was drawn to NexGen Hearing by the company’s clearly-stated core values of integrity, customer care and quality service. While working in the hospitality industry for fourteen years, managing a boutique hotel in Hollywood, California, Adam learned that an emphasis on customer service is always paramount for any successful business. He notes that is not easy these days to find an organization as dedicated to providing superior customer satisfaction as NexGen Hearing.

Full Bio

Over the past three and a half years Adam has worked in various roles in several NexGen Hearing clinics, as a Customer Care Representative, Appointment Centre Manager and Audiometric Technician. After two years of of providing hearing testing for otolaryngology clinics in Surrey and Abbotsford, Adam is now excited to be practicing in a clinical setting where he can assist clients through aural rehabilitation programs.  He graduated from MacEwan University`s Hearing Aid Practitioner Program and is now a co-owner of the NexGen Hearing White Rock/South Surrey branches, with his partner Melissa Taylor (Registered Audiologist). Adam is thrilled to be working in the peninsula where he lives, and looks forward to improving your chances of communication through better hearing.

Location

1767 152nd Street, Suite #3
Surrey, BC, V4A 4N3
Phone: 604.535.1030 Fax: 604.535.1077
Hours: Tuesdays by appointment
Email: whiterock@nexgenhearing.com

Enjoy Free Parking

White Rock Uptown hearing clinic

Frequently Asked Questions

How often should I have my hearing tested?

Hearing loss impacts everyone differently and can occur at any age and for a variety of reasons. Age-related hearing loss occurs due to changes in the structure of your inner ear although changes can also occur in your middle ear. As such, the National Campaign for Better Hearing recommends a baseline hearing test at 60 years of age, although a baseline hearing test is recommended to serve as a reference point at any age.

After your initial baseline hearing test, if you are 60 years or older, you should have your hearing tested on an annual basis. You can have your hearing tested for free at the White Rock Uptown Hearing Clinic. Schedule your free hearing test with us today.

How do I know if I need a hearing aid?

Here, at the NexGen Hearing Center in White Rock Uptown, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.

Our White Rock Uptown audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.

What are the best hearing aid brands?

Choosing the right hearing aid brand is very important to ensure your device is a reliable, effective, and safe. The best brand for you is often dependent on numerous factors relative to your specific situation. There is no one best brand of hearing aid as each case is different. That being said, choosing a well known and trusted brand within the medical community is a good path to take for peace of mind. NexGen Hearing partners with only the highest quality hearing aid manufacturers in the world. Resound, Phonak, and Oticon are only a few of our partners dedicated to providing you with the best hearing possible. Consult with one of our NexGen Hearing audiologists to find out which one works best for you.

How much do hearing aids cost?

Hearing aid prices vary from several hundred dollars up to a few thousand, and it all depends on the advancement of the technology used in each device. Affordable hearing aids as well as more expensive options come with different features. You can think of hearing aids as coming in levels of “gold, silver, or bronze.” If your listening needs are simple, it just might be that even the most basic hearing aid is enough for you. If your life is more active and you find yourself wanting to hear better in more active and noisy listening environments, then a more sophisticated level of hearing aids features will give you more benefit. NexGen Hearing also offers financing options to help you with an affordable option to improve your hearing. Learn more about our lease to hear financing and other hearing aid financing options.

How long do hearing aid batteries last?

The life of a hearing aid’s battery is impacted by many factors such as the hearing aid model, battery brand, battery technology, and how the device is used. The model of the hearing aid is integral in determining the life of the battery. Some hearing aids are better than others in relation to battery consumption while others offer features that will more quickly drain a battery. Batteries come in four common sizes (10, 312, 13, 675). Based on a 16 hour day of wear, the average lifespan for a standard battery is listed below:

  • Size 10: 3 – 7 days
  • Size 312: 3 – 10 days
  • Size 13: 6 – 14 days
  • Size 675: 9 – 20 days

If you prefer, rechargeable hearing aid batteries are also available for certain models of hearing aids that greatly improve the ease of replacing your batteries. Consult with your White Rock Uptown hearing aid practitioner for additional details.

White Rock Uptown Client Reviews

Ken Pennell
Ken Pennell
23:27 16 Oct 19
Melissa performed a comprehensive hearing test, better than all others I have had. The hearing aids are working better for me than any others I have ever had (the bluetooth streaming option is a winner). People are very helpful and friendly. Trial was useful and the selection was very good, more than I needed. Top notch in my books. Highly recommended.
Branden Reimer
Branden Reimer
19:01 22 Aug 19
I had Adam test and clean my ears. He was very good to work with and I highly recommend his company. Yours truly, Rick Reimer
Patricia Urquhart
Patricia Urquhart
20:51 02 Aug 19
Kind, courteous, knowledgeable professionals that will go the extra mile to ensure your comfort and understanding of how a hearing aid works
yan liu
yan liu
22:14 02 Jul 19
Thank you Melissa and Maria, thank you very much for your hand work and bring all the happiness back to my family.
Matt Jameson
Matt Jameson
18:27 08 Apr 19
On March 19th I went for a hearing test at the South Surrey location and I met Maria and Melissa. From the moment I arrived until I walked out the door I knew I was in good hands. I suffer from Tinnitus ( ringing in the ears) and it had gotten so bad that it was effecting every part of my life.Sleep was difficult at best! I did not have any real expectations. I have seen other hearing specialist and had no significant answers for what could help me with this problem. After a very through hearing exam, Melissa explained what my test results were and how hearing aids would help me with my problem. Then the MAGIC happened when she fitted me with the hearing aids and programmed them to fit my hearing needs. When they were turned on and she told me about the Oticon app and I was able to have a very Wonderful white noise stream to my ears my Tinnitus has become almost non-existent. In the 21 days that I have had them words can not describe how much better the quality of my life has gotten. I AM SLEEPING THROUGH THE NIGHT!!! Just that fact alone has had such a positive effect on my life.Thank you Maria and Melissa for the kindness and professional service you have given to me.It has truly changed my life in a way that I did not think would happen.Warmest regards and many thanks,Matt Jameson
Ron Gibney
Ron Gibney
03:38 08 Mar 19
Professional, encouraging, and knowledgable. All my questions were answered to my satifaction. Very impressed with the follow up program. I would readily recommend the NexGen Hearing Team.
Kuruvilla Jacob
Kuruvilla Jacob
03:46 05 Mar 19
A good quality hearing aid is only a small part of the equation. The circle is completed by a knowledgeable audiologist. That is what I experienced from Melissa. It is not very often one comes across someone so knowledgeable, absolutely conscientious, ethical and so very professional. She did a thorough analysis of my requirement and suggested exactly the equipment I needed and never tried to oversell. What rare quality these days!!. Service above and beyond is what I experienced from Melissa. She even programmed my older hearing aid for no charge. She painstakingly looked after my needs on every visit and always provided outstanding, professional service. All this was complimented by her colleague Maria who took the time to show the after care required for the hearing aids and scheduling follow ups.Thank you Melissa and Maria for all your help.
Brian Sullivan
Brian Sullivan
14:51 28 Feb 19
Melissa is very considerate and made great effort to ensure the hearing aids were well suited to me. Appointments were always on time and Maria was terrific at following up. I felt that I was in kind, professional hands and highly recommend.
Anne Ellis Clarke
Anne Ellis Clarke
22:13 21 Feb 19
Melissa and Maria are both extremely professional , thorough and provide excellent service - a very positive experience. I would highly recommend Nex Gen White Rock . My hearing aid has definitely improved my quality of life.
Meghan Valli
Meghan Valli
07:17 22 Dec 18
Melissa and Maria have been incredible partners in helping me with my needs. I am so grateful that I have them with me on this journey. Thank you ladies!
Lindon Lambert
Lindon Lambert
17:39 25 Oct 18
i was a bit apprehensive regarding the process of having a hearing aid. Both Melissa and Maria set my mind at ease . Melissa showed total knowledge and professionalism in regards to her profession. Nowadays it is very refreshing to find someone that really cares about her customers and can answer any question or concern. Melissa is a genuine nice respectful person. Maria was a great help in helping fill out the Worksafe documentation which was sent in. I highly recommend this business..
David Ali
David Ali
21:53 11 Sep 18
Excellent service professionally, very well looked after and the hearing aid fitted are extremely superior. I am very pleased and I am hearing better than any other times. Thanks Melissa.
Brian Duncan
Brian Duncan
02:59 14 Aug 18
Melissa was very thorough in her examination of my ears even locating a cyst inside my ear. She has made a number of suggestions for making my hearing aid experience more enjoyable
Baljinder Sandhu
Baljinder Sandhu
17:00 13 May 18
Three members of our family, including myself, purchased hearing aids from Nexgen. Both Melissa and Maria are extremely competent and caring. They take personal interest that you're comfortable with the hearing aids. Any time service is required, Maria takes joy in helping you out and encourages you to come back anytime service is required. Highly appreciate the effort they put in to ensure you are happy. Thank you Maria and Melissa.
Michael Cantar
Michael Cantar
15:33 17 Mar 18
When I walked into NexGen I was very apprehensive and not sure what to expect. Melissa and Maria instantly gave me the feeling of understanding. When Melissa explained to me why I wasn't hearing certain sounds it finally made sense to me why I had hearing loss. My wife and I would like to thank them both for giving me back what I've been missing for so longMichael Cantar
Douglas Friesen
Douglas Friesen
20:40 28 Feb 18
After just 3 weeks of trial, I am very pleased with my new Oticon hearing aids. My particular hearing issues have been fully resolved. I would highly recommend Next Gen Hearing, White Rock and their Audiologist and Clinic Manager, Melissa Taylor. Melissa was very thorough in testing and explanation of the results. Her Hearing Aid selection was perfect for me. The setup and operational use was also very clearly communicated. You will be in good hands with Melissa and her Customer Care Assistant, Marla - top notch professionals!A nice surprise was their 5 year warranty, free 5 year supply of batteries and 3 year loss warranty.
Sharon Traill
Sharon Traill
06:34 20 Feb 18
I took my 93 year old mom into be tested for her hearing. She was in denial of how poor her hearing was. Melissa, was very professional and tested and explained the benefits of the hearing aides for her. After a couple of appointments mom agreed to the hearing aides. After some three weeks she decided they wernt for her. I went back with them and Maria the receptionists heard me out. Maria suggested that mom come back in and have Melissa fit her with a different type of aide. Mom agreed and she was very satisfied with her aides and is telling everyone that she doesn't know why she waited so long. I have noticed a big difference in mom's interaction with people now that she can hear what they are saying. Melissa and Maria were very professional every step of the way. Their goal was to make mom happy with her decision of wearing the hearing aides and improving her quality of life.
Barbara Gail Caminiti
Barbara Gail Caminiti
22:37 07 Feb 18
Melissa, the audiologist, was very good explaining the range of hearing aids available and suggesting the one that she felt would benefit me the most. She explained the pros and cons for each hearing aid so I could choose the one most suited to my needs. I am very pleased with my selection! They have a great policy so if you do not like your hearing aids, they will refund your money Up to 90 days. You also get a 21 day free trail period so you are sure the hearing aids you chose work for you.Maria, the customer care representative, is friendly and extremely helpful explaining everything. I feel confident that the hearing aids I have chosen are the right hearing aids for me. I appreciate all the help and support I have received from these two lovely ladies. Thank you!
Gord P
Gord P
21:03 30 Nov 17
Extremely knowledgeable, excellent service and very professional. More than happy with the service and product. Melissa was outstanding to deal with.
Next Reviews

Types of Hearing Loss

The types of hearing loss include sensorineural, conductive and sometimes a mixture of types. A hearing test at White Rock Uptown Hearing Clinic can identify the nature and degree of your hearing loss. A hearing loss between 16-25 dB is considered to be very little and is equivalent to gently plugging each ear with your fingers. The next level is a moderate hearing loss (26-40dB) and can result in not hearing completions of words or short words. It may be challenging to differentiate background noise from speech in this classification, and listening devices are frequently recommended for this level of hearing loss. Moderate hearing loss (41-55 dB) can make phone discussions hard and can cause as much as a 50% reduction in the understanding of speech outside a 5-foot radius. This level of hearing loss can lead to sensations of seclusion and disconnection. If your symptoms are more severe than these, you could have serious or perhaps extensive degrees of hearing loss. This can cause major lifestyle concerns. Some individuals can suffer from high-frequency hearing loss (1500Hz-8000Hz). While speech and most other sounds will be viewed as loud enough, speech will be unclear. Background noise will make the issue even worse. The more recent design of hearing aids, including open fit and receiver-in-the-canal, would be most useful. These designs allow the sounds in lower frequency to enter the ear canal as they normally would, while enhancing sounds in the higher frequency range in order to aid in the understanding of speech.