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NexGen Hearing

White Rock Uptown Hearing Clinic

 

The White Rock Uptown Hearing Clinic is our full service hearing center. We pride ourselves on providing our clients in White Rock Uptown hearing aids, exceptional service, and care at every level of your journey to the best possible hearing. White Rock Uptown audiologists understand that strong relationships and trust are required of us by our clients and we embrace this. We encourage family members to take part in their loved one’s journey to better hearing. We at White Rock Uptown Hearing Clinic are delighted to be a part of this vibrant community, and look forward to meeting you!

Melissa Taylor

B.Sc., M.Sc., RAUD, RHIP

Melissa Taylor is a UK trained Audiologist and Licensed Hearing Aid Practitioner in British Columbia. She was introduced to Audiology in 2005, with a keen interest in understanding the psychodynamics of hearing. Fascinated by the complexity surrounding the consequences of hearing loss, she quickly learned that two identical hearing tests could elicit differing symptoms. As a result of this, Melissa understands the importance of treating the individual, not just the hearing loss.

Full Bio

Since graduating from the University of Bristol, Melissa furthered her understanding in the field of Audiology by undertaking a Masters at the University of Manchester. Her findings demonstrated some exciting new developments in people following ‘injury’ and these were presented at the British Academy of Audiology Annual Conference. She published her thesis on brain ‘plasticity’ which is an important phenomenon that enables the brain to re-adapt and successfully interpret different signals, for example sounds from a hearing aid. This process is extremely important for successful hearing aid fittings. Since joining the NexGen Hearing team, Melissa has brought with her a range of expertise as well as over 7 years of experience from working in different hospital-based settings around the United Kingdom. This experience ensures that Melissa provides the best possible management from a multidisciplinary perspective, and she has been fortunate to work with a variety of specialists. In addition, Melissa has worked with unique population groups including complex adults, the pediatric population, tinnitus sufferers and individuals with dizziness. Through these experiences her passion and expertise in dealing with adults affected by hearing loss enables her to rehabilitate individuals so that can remain who they are and lead a fulfilling life. Outside of Audiology Melissa is highly trained and qualified Pilates instructor, and where possible she aims to incorporate the art of relaxation and mindfulness into her practice.

Maria Hicker

Customer Care Representative

Maria Hicker is a well respected and experienced Customer Care Representative, specialising in high standards of quality care and clinic efficiency. Originating from Germany, Maria moved to Canada with her family over 10 years ago and has been working in health care ever since.

Full Bio

She began her career in a clinic located in Alberta, working as part of a customer care team, and through her dedication and commitment to the role she has become a certified Audiometric Technician. Subsequently in 2010, she was promoted to Area Supervisor of multiple hearing clinics located in BC. Maria has a deep appreciation for individualised care and successfully helped many clients on their path to better communication and enhanced quality of life. Maria has now begun her new journey with NexGen Hearing as of January 2017. She is extremely excited to be working alongside a great family of health care professionals and looking forward to continuing her passion of individualised care. When clients enter the clinic, she strives to make their visit exceptional; giving them her full attentiveness and by exceeding their expectations. Maria also highly values the time she gets to spend with her family, as they have had a vast impact on the journey to her new life in Canada.

Adam Medeiros

RHIP

Adam is a Registered Hearing Instrument Practitioner, licensed to practice in British Columbia. Adam was drawn to NexGen Hearing by the company’s clearly-stated core values of integrity, customer care and quality service. While working in the hospitality industry for fourteen years, managing a boutique hotel in Hollywood, California, Adam learned that an emphasis on customer service is always paramount for any successful business. He notes that is not easy these days to find an organization as dedicated to providing superior customer satisfaction as NexGen Hearing.

Full Bio

Over the past three and a half years Adam has worked in various roles in several NexGen Hearing clinics, as a Customer Care Representative, Appointment Centre Manager and Audiometric Technician. After two years of of providing hearing testing for otolaryngology clinics in Surrey and Abbotsford, Adam is now excited to be interning in a clinical setting where he can assist clients through aural rehabilitation programs.  He graduated from MacEwan University`s Hearing Aid Practitioner Program and is now a co-owner of the NexGen Hearing White Rock/South Surrey branches, with his partner Melissa Taylor (Registered Audiologist). Adam is thrilled to be working in the peninsula where he lives, and looks forward to improving your chances of communication through better hearing.

Location

1767 152nd Street, Suite #3
Surrey, BC, V4A 4N3

Phone: 604.535.1030 Fax: 604.535.1077
Hours: Tuesdays by appointment
Email: whiterock@nexgenhearing.com

Enjoy Free Parking

Client Reviews

After just 3 weeks of trial, I am very pleased with my new Oticon hearing aids. My particular hearing issues have been fully resolved. I would highly recommend Next Gen Hearing, White Rock and their Audiologist and Clinic Manager, Melissa Taylor. Melissa was very thorough in testing and explanation of the results. Her Hearing Aid selection was perfect for me. The setup and operational use was also very clearly communicated. You will be in good hands with Melissa and her Customer Care Assistant, Marla - top notch professionals!A nice surprise was their 5 year warranty, free 5 year supply of batteries and 3 year loss warranty.
Douglas Friesen
Douglas Friesen
20:40 28 Feb 18
Melissa, the audiologist, was very good explaining the range of hearing aids available and suggesting the one that she felt would benefit me the most. She explained the pros and cons for each hearing aid so I could choose the one most suited to my needs. I am very pleased with my selection! They have a great policy so if you do not like your hearing aids, they will refund your money Up to 90 days. You also get a 21 day free trail period so you are sure the hearing aids you chose work for you.Maria, the customer care representative, is friendly and extremely helpful explaining everything. I feel confident that the hearing aids I have chosen are the right hearing aids for me. I appreciate all the help and support I have received from these two lovely ladies. Thank you!
Barbara Gail Caminiti
Barbara Gail Caminiti
22:37 07 Feb 18
I took my 93 year old mom into be tested for her hearing. She was in denial of how poor her hearing was. Melissa, was very professional and tested and explained the benefits of the hearing aides for her. After a couple of appointments mom agreed to the hearing aides. After some three weeks she decided they wernt for her. I went back with them and Maria the receptionists heard me out. Maria suggested that mom come back in and have Melissa fit her with a different type of aide. Mom agreed and she was very satisfied with her aides and is telling everyone that she doesn't know why she waited so long. I have noticed a big difference in mom's interaction with people now that she can hear what they are saying. Melissa and Maria were very professional every step of the way. Their goal was to make mom happy with her decision of wearing the hearing aides and improving her quality of life.
Sharon Traill
Sharon Traill
06:34 20 Feb 18
When I walked into NexGen I was very apprehensive and not sure what to expect. Melissa and Maria instantly gave me the feeling of understanding. When Melissa explained to me why I wasn't hearing certain sounds it finally made sense to me why I had hearing loss. My wife and I would like to thank them both for giving me back what I've been missing for so longMichael Cantar
Michael Cantar
Michael Cantar
15:33 17 Mar 18
Extremely knowledgeable, excellent service and very professional. More than happy with the service and product. Melissa was outstanding to deal with.
Gord P
Gord P
21:03 30 Nov 17
Melissa was very thorough in her examination of my ears even locating a cyst inside my ear. She has made a number of suggestions for making my hearing aid experience more enjoyable
Brian Duncan
Brian Duncan
02:59 14 Aug 18
Three members of our family, including myself, purchased hearing aids from Nexgen. Both Melissa and Maria are extremely competent and caring. They take personal interest that you're comfortable with the hearing aids. Any time service is required, Maria takes joy in helping you out and encourages you to come back anytime service is required. Highly appreciate the effort they put in to ensure you are happy. Thank you Maria and Melissa.
Baljinder Sandhu
Baljinder Sandhu
17:00 13 May 18
Excellent service professionally, very well looked after and the hearing aid fitted are extremely superior. I am very pleased and I am hearing better than any other times. Thanks Melissa.
David Ali
David Ali
21:53 11 Sep 18
i was a bit apprehensive regarding the process of having a hearing aid. Both Melissa and Maria set my mind at ease . Melissa showed total knowledge and professionalism in regards to her profession. Nowadays it is very refreshing to find someone that really cares about her customers and can answer any question or concern. Melissa is a genuine nice respectful person. Maria was a great help in helping fill out the Worksafe documentation which was sent in. I highly recommend this business..
Lindon Lambert
Lindon Lambert
17:39 25 Oct 18

Types of Hearing Loss

The types of hearing loss include sensorineural, conductive and sometimes a mixture of types. A hearing test at White Rock Uptown Hearing Clinic can identify the nature and degree of your hearing loss. A hearing loss between 16-25 dB is considered to be very little and is equivalent to gently plugging each ear with your fingers. The next level is a moderate hearing loss (26-40dB) and can result in not hearing completions of words or short words. It may be challenging to differentiate background noise from speech in this classification, and listening devices are frequently recommended for this level of hearing loss. Moderate hearing loss (41-55 dB) can make phone discussions hard and can cause as much as a 50% reduction in the understanding of speech outside a 5-foot radius. This level of hearing loss can lead to sensations of seclusion and disconnection. If your symptoms are more severe than these, you could have serious or perhaps extensive degrees of hearing loss. This can cause major lifestyle concerns. Some individuals can suffer from high-frequency hearing loss (1500Hz-8000Hz). While speech and most other sounds will be viewed as loud enough, speech will be unclear. Background noise will make the issue even worse. The more recent design of hearing aids, including open fit and receiver-in-the-canal, would be most useful. These designs allow the sounds in lower frequency to enter the ear canal as they normally would, while enhancing sounds in the higher frequency range in order to aid in the understanding of speech.