NexGen Hearing

Burnaby North Hearing Clinic

 

The Burnaby North Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at Burnaby North NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At Burnaby North Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!

90 day trial

Schedule a *Free Hearing Test 

*Exclusions to free hearing tests include: pediatric hearing tests, employment requirement testing and specialized testing requirements. 

  • Hidden
Katie Daroogheh

Katie Daroogheh

M.Aud., RAUD, RHIP

Katie earned her Masters of Audiology (M. Aud) from University of Queensland in Brisbane, Australia. She has a passion in helping her patients improve their communication status and quality of life. She takes pride in making close relationships with her patients in order to identify their personal hearing needs and help them rejoice in the world of hearing again.

Gary Galandie

Gary John Galandie

RHIP

Gary has 40 years of experience working with the people experiencing hearing impairement. He first became interested in hearing aids as a young boy, as his father lost his hearing in a mining accident. Gary knows what it’s like to live with hearing loss and the effect it can have on the whole family.

Full Bio

He first started in the profession in 1977 in Winnipeg, Manitoba. Since then, he has started up and run several hearing clinics and was awarded the “Regional Award of Merit” for Canada in 1983 by a major hearing aid manufacturer. He then graduated from the Sheridan College of Applied Arts and Technology Hearing Aid Specialist program in 1985– graduating with top honors, he was awarded the Board of Governor’s Silver Medal for Academic Excellence. Later in 1985, Gary became board certified and has spent most of his professional life in the hearing aid profession. Gary genuinely loves providing the reassurance and understanding so often required to assist people with hearing loss when adjusting to amplification. He considers it a privilege to be involved in improving the quality of a person’s life through better hearing.

Michelle Masterson

Michelle Masterson

Customer Care Representative

Michelle joined the North Burnaby clinic in June 2019 after moving from County Longford, Ireland. Prior to her move, Michelle worked on obtaining her bachelor’s degree in Sports Coaching and Development. Her love for sports, combined with a passion for helping others, led her to coach hearing impaired children, an experience she uses at NexGen Hearing. In her free time, Michelle enjoys playing and watching sports, eating good food and fun with friends.

Full Bio

Location


,

Phone: Fax:

Notice:
Email:

Enjoy Free Parking

Burnaby North Hearing Center

Burnaby North’s Hearing Aid Frequently Asked Questions

Is there an adjustment period for hearing aids?

Initially hearing sounds at a normal volume again after an extended period of untreated hearing loss can cause sounds to seem loud at first. Your brain will quickly adjust however and the initial shock will fade as you continue to use the devices. Your audiologist can give you more information specific to your case.

How do I know if I need a hearing aid?

Here, at full time hearing center in Burnaby North, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.

Our Burnaby North audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.

What are the best hearing aid brands?

Choosing the right hearing aid brand is very important to ensure your device is a reliable, effective, and safe. The best brand for you is often dependent on numerous factors relative to your specific situation. There is no one best brand of hearing aid as each case is different. That being said, choosing a well known and trusted brand within the medical community is a good path to take for peace of mind. NexGen Hearing partners with only the highest quality hearing aid manufacturers in the world. Resound, Phonak, and Oticon are only a few of our partners dedicated to providing you with the best hearing possible. Consult with one of our NexGen Hearing audiologists to find out which one works best for you.

How do I control my hearing aid

There are different methods to control your hearing aid, one modern method is through your smart phone. Hearing aids with Bluetooth can connect to any Bluetooth compatible device such as phones, computers and more.

Talk to your NexGen Hearing Audiologist for more information on Bluetooth compatible models.

How long do hearing aid batteries last?

The life of a hearing aid’s battery is impacted by many factors such as the hearing aid model, battery brand, battery technology, and how the device is used. The model of the hearing aid is integral in determining the life of the battery. Some hearing aids are better than others in relation to battery consumption while others offer features that will more quickly drain a battery. Batteries come in four common sizes (10, 312, 13, 675). Based on a 16 hour day of wear, the average lifespan for a standard battery is listed below:

  • Size 10: 3 – 7 days
  • Size 312: 3 – 10 days
  • Size 13: 6 – 14 days
  • Size 675: 9 – 20 days

If you prefer, rechargeable hearing aid batteries are also available for certain models of hearing aids that greatly improve the ease of replacing your batteries. Consult with your Burnaby North hearing aid practitioner for additional details.

North Burnaby Client Reviews

Danial V
Danial V
01:27 09 Jun 21
Great experience and great stuff
Keith Rispin
Keith Rispin
01:37 06 Mar 21
I can't possibly say enough good things about Katie and her staff at NexGen hearing. They make sure you are getting the hearing aids you need and there is no upselling. When I got my first set, I was worried about the stigma attached to hearing aids. Now, in large part due to the service at NexGen, I am a full on hearing aid advocate. If you need them or thnk you need them, go get your hearing checked out.Hearing aids are awesome!
Paul Cox
Paul Cox
05:43 23 Feb 21
The team at NexGen (3776 Hastings St, Burnaby) were incredibly friendly and helpful. Katie and Michelle made me feel so welcome. I can't recommend them highly enough!
Lichin Lee
Lichin Lee
00:27 19 Feb 21
Katie and her team (Gary & Michelle) have been patience with me during my hearing test, trial periods and appointments. Katie is knowledgeable and explained about my hearing loss and tinnitus more than I expecting. They're good and they know what are they doing.
Sarah LeSage
Sarah LeSage
22:52 22 Feb 20
Good place! Went here to have a hearing test to rule out if I had an audio processing disorder, or a physical hearing disorder, and they were very understanding. I booked via email with them which was very convenient. It was a very straightforward appointment. The practitioner explained the process to me, and you could tell he's been doin it a while. Recommended if you need a quick test done!
Irv Ross
Irv Ross
21:08 05 Feb 20
I have been a patient of NexGen hearing for years and have always been extremely happy with the service Gary and the staff have provided. The last set of hearing aids I purchased about a year ago, I was having some miner problems with. To my surprise Gary ordered a set of new aids with the latest updated features at no charge which I feel was above and beyond . I highly recommend Gary and staff at NexGen hearing.
Kori Jaxon
Kori Jaxon
19:05 01 Dec 19
He is a very friendly and knowledgeable guy, lots of free parking in the area, I had an issue with a hearing aid and he adjusted if at no charge, I definitely plan to buy from him in the future when I need a new hearing aid
Bijan Ahmadi
Bijan Ahmadi
06:28 24 Oct 19
The most helpful staff that I have experienced. Gary Galandie's sincerity in helping his clients, the degree of care that he demonstrates and amazing patience in listening to the problems is beyond any expectation.
mike ettagiak
mike ettagiak
18:30 10 Oct 19
I would like to thank NexGen Hearing in Burnaby, especially (Gary) for understanding where im coming from, he has a heart of gold, one can really see that he does love his profession and his patients, if you were to look up the word AWESOME in the dictionary, you would find Gary Photo right beside the word AWESOME. I have lost my learing in my left ear since i was 11 years of age and as of last month i was able to hear out of my left ear again, when he put the hearing aids in, I was in tears happy tears because i was able to hear out of my left ear again.. Thank you guys for caring so much about your patient's hearing. Its the unconditional love that they have for people to hear again.Nagoomic Dieaquninie.
Albert Reid
Albert Reid
00:21 09 Oct 19
Really happy with my new hearing aids … Gary was really helpful in suggesting something reasonably priced. He has been servicing my hearing aids for over 7 years and the service was always excellent.
Evens Stewart
Evens Stewart
08:20 05 Sep 19
Great people, fair prices and fast friendly service
Jess Smith
Jess Smith
20:32 12 Jul 19
Always a super great and friendly service! My dad always enjoys his visits. Keep up the good work guys.
Jared Scarborough
Jared Scarborough
19:01 14 Jun 19
They are very knowledgeable and professional and they will help you with your challenges throughout your life
Kyla Kean
Kyla Kean
16:29 24 Mar 19
Great service! All the staff was very friendly and attentive.
Andrew Black
Andrew Black
04:43 21 Mar 19
I went to NexGen for a hearing test. I've been a musician all my life and have noticed lately that music is not as enjoyable. Katie tested my hearing and explained the cause and treatment of my hearing loss. The staff at this clinic are extremely professional and helpful. Would highly recommend them.
buster walker
buster walker
06:36 26 Oct 18
I was sent over by my GP. My hearing was getting progressively worse. Gary Galandie looked in my ear and sent me to have wax removed, which did improve my hearing. I still could not hear some sounds and did not accurately hear other sounds. I was fitted with hearing aids which have improved my hearing quite a lot. Price is fair, I googled pricing. People do not notice them unless I point them out. So, I am quite satisfied.
Joan Stevens
Joan Stevens
20:12 06 Apr 18
Honest, cheerful and extremely caring. What more could you ask for?
Dean Spyropoulos
Dean Spyropoulos
06:14 28 Mar 18
Next Reviews

Types of Hearing Loss

There are multiple types or levels of hearing loss that can include sensorineural, conductive and often times even a mix of these. A hearing test for clients in Burnaby North Hearing Clinic can detect if you or your loved one are suffering from any hearing loss, and what the nature and degree of that loss might be. A hearing loss between 16-25 dB is considered minimal and is much the same as gently plugging your ears with your fingers. The next level, Mild Hearing Loss (26-40dB), can lead to missing the ends of words or not hearing shorter words at all. Even Mild loss can make it challenging to separate speech from background noise, and listening devices are advised. Moderate Hearing Loss (41-55 dB) can cause problems with phone conversations and result in a 50% decrease in the ability to understand speech from more than five feet away. This level of hearing loss can cause many to experience feelings of isolation and disconnection. If symptoms are more extreme than any of these, you could be suffering from Severe or perhaps Profound degrees of hearing loss, either of which can cause significant quality of life issues. In addition to all of the above, many individuals also experience High-frequency Hearing Loss (1500Hz-8000Hz). With this condition speech and most other sounds will seem loud enough, but speech will still not be clear and background noise will only make it worse. The most recent styles of hearing aids, including open fit and receiver-in-the-canal, are very good solutions for High-frequency loss. These designs enable the lower frequency sounds to enter the ear naturally, while amplifying and enhancing the higher frequency sounds, improving the clarity of speech significantly.

Meet Your Hearing Professional