Return Policy - NexGen Hearing

Our Return

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and be enclosed in another box before returning to preserve the quality of the original packaging.

Packages returned with shipping labels or tape attached directly to the product display/retail packaging will be denied and credit will not be issued.

We only accept returns on items purchased from the NexGen Hearing Shop.

  • A refund will be issued for the purchase price
  • To/From shipping charges are not refundable
  • Credit will only be applied to the original credit card account used for purchase.
  • You are responsible for return shipping costs.
  • If our warehouse is unable to accept your return, the merchandise will be returned to you without credit being given.
  • Most credits are applied within 5 business days of receipt of the item, allowing for processing and inspection time.
  • To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

30 Days Return Policy: Detailed Instructions

In order for a refund to be made, the products returned must be in perfect re-sellable condition. Please make certain to send your return via a prepaid method and use a service that employs a tracking number system. Make sure to enclose a copy of your invoice, full name and email.

Please let us know a detailed reason for the return such as:

  • Item not as described or pictured
  • Incorrect item received
  • Order arrived late
  • Item was damaged
  • Change of mind
  • Other: please specify

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


To return your product, you should mail your product to:

NexGen Hearing Shop c/o ALDS

General Returns Policy for Defective/Warranty Products

3180 – 216th St

Langley BC

V2Z 2E6

All products sold come with the standard manufacturer’s warranty

If for any reason an item fails within the manufacturer’s warranty period, please contact to obtain a return goods authorization number and return form.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Your item if applicable and eligible for warranty will be replaced with a new product of the same item. The new replacement product will be sent back to you freight prepaid by the preferred NexGen Hearing Shop method of shipping.