Skilled Audiologists & Hearing Practitioners in BC | NexGen Hearing

About Us

About Us

Who Owns NexGen Hearing

At NexGen Hearing, we started as owner operators. Some of us are still owner operators. And all of us, whether we own a clinic or not, behave like owner operators.

That means we’re passionate about caring for our clients. We don’t stop until they’re absolutely, completely thrilled with their hearing.

Most of us are healthcare professionals first, and business owners second. We’re experts. And we consider our first priority to be applying that expertise to helping you. 

Our Mission is Clear

To deliver, with passion, an exceptional client experience that meets their hearing and communication needs, by providing superior products, services, and value with care and integrity.

Learn About NexGen Hearing

At NexGen Hearing, we are committed to providing you with an exceptional service and value experience. In fact, we guarantee that you won’t find better service and value anywhere in BC. When you visit one of our clinics, you can expect to be treated by a professional consultant who passionately cares about one thing; helping you experience an improved quality of life through better hearing.

Our Promise

Unrivaled Service and Value. Guaranteed! We endeavor to meet your every need and to help you to fully understand our products and service options. We guarantee your complete satisfaction and do everything in our power to ensure you are happy with the choices you make or your money is cheerfully refunded. So drop by today and let us create a service and value experience for you!

Learn About NexGen Hearing

At NexGen Hearing, we are committed to providing you with an exceptional service and value experience. In fact, we guarantee that you won’t find better service and value anywhere in BC. When you visit one of our clinics, you can expect to be treated by a professional consultant who passionately cares about one thing; helping you experience an improved quality of life through better hearing.

Our Promise

Unrivaled Service & Value. Guaranteed! We endeavor to meet your every need and to help you to fully understand our products and service options. We guarantee your complete satisfaction and do everything in our power to ensure you are happy with the choices you make or your money is cheerfully refunded. So drop by today and let us create a service and value experience for you!

Our Mission is Clear

To deliver, with passion, an exceptional client experience that meets their hearing and communication needs, by providing superior products, services, and value with care and integrity.

Service Promise Guarantee

Offer free* hearing tests

Greet you within one minute of your arrival

Repairs returned on time or they’re free*

We will start your appointment within 10 minutes of the scheduled time or coffee for you and a friend is on us

Toll-free access for hearing aid​ services/supplies to support you wherever you are: 1-877-606-6671

Free 21-day introductory hearing aid trial before a deposit is required. After 21 days, enjoy an additional 69-day trial, satisfaction guaranteed or 100% of money refunded (90-day trial).

Lifetime of Complimentary Clinic Visits, Service, and Supplies

Follow-up evaluations and assessments as needed

Unlimited cleaning, reprogramming and adjustments

Communications counseling and advice as needed

Loaner instruments as available

Complimentary domes and wax guards for the life of the instrument(s)
Complimentary batteries during the warranty period of the instrument(s) (typically 3-5 years, depending on hearing aid model).

* Charges may apply for diagnostic or employment hearing testing and written reports. Please note that our lead times have been impacted by COVID-19 and repairs may take longer than usual, but we still promise to have your instrument(s) back by the date we have estimated, or the service is free.

Year all-inclusive manufacturer’s warranty including repairs and 3 year all-inclusive loss and damage insurance.

Year all-inclusive manufacturer’s warranty including repairs and 3 year all-inclusive loss and damage insurance.

Years of batteries supplied with hearing aid purchase.

Years of batteries supplied with hearing aid purchase.