NexGen Hearing

Burnaby Metrotown Hearing Clinic


The Burnaby Metrotown Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at Burnaby Metrotown NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At Burnaby Metrotown Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!

90 day trial

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*Exclusions to free hearing tests include: pediatric hearing tests, employment requirement testing and specialized testing requirements. 

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Raymond Belmonte

Raymond Belmonte


Raymond Belmonte is a Registered Hearing Instrument Practitioner of the College of Speech and Hearing Health Professionals of British Columbia. He had his certifications as a Hearing Instrument Specialist from the International Hearing Society in Michigan USA and as an Industrial Audiometric Technician from the British Columbia Institute of Technology.

Full Bio

Raymond has a wealth of experience in hearing health care. He graduated from the Faculty of Medicine and Surgery of the University of Santo Tomas in Manila and is a Philippine Board Certified Ear Nose Throat Surgeon who has over 15 years of experience practicing his specialty in the Philippines. In addition, he had his subspecialty training in otology at the Carolina Ear and Neuroscience Institute, Raleigh, North Carolina, USA and was the head of the Hearing and Dizziness Center of the University of Santo Tomas Hospital from 2012 to 2014. He was an officer of the Philippine Society of Otolaryngology Head and Neck Surgery from 2011 until 2014 in which year he served as the society’s Vice President. Aside from his professional career, Raymond is also a medical missionary with the Carolina Medical Missions Incorporated, a group of Filipino-American doctors and health care providers since 1994. The group renders free medical and surgical services to depressed areas in third world countries. He is passionate about hearing healthcare and delivering quality patient/client care through NexGen Hearing.

Jacqueline Su

Jacqueline Su

Customer Care Representative

Jacqueline is a Customer Care Representative at Burnaby. Her greatest accomplishment so far was paying herself through university and obtained a Bachelor of Arts Degree in Psychology. After graduation, she decided to fulfill her high school dream and went on year-long vacation to travel around Asia. Besides traveling, she enjoys cooking, shopping and reading.



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Burnaby Metrotown clinic

Frequently Asked Questions about Hearing Aids in Burnaby

How do I maintain hearing aids?

Maintaining hearing aids is quite simple, your audiologist can give specific instructions for your specific hearing aid. Typically a maintenance kit will be recommended that will remove moisture and earwax, and any excess can be wiped away with a clean gentle cloth.

Regular cleaning is recommended, if you’re able to make it a part of your daily routine it’s possible to extend the life of hearing aid by years.

How do I know if I need a hearing aid?

Here, at the NexGen Hearing Center in Tsawwassen, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.

Our Burnaby Metrotown audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.

What are the best hearing aid brands?

Choosing the right hearing aid brand is very important to ensure your device is a reliable, effective, and safe. The best brand for you is often dependent on numerous factors relative to your specific situation. There is no one best brand of hearing aid as each case is different. That being said, choosing a well known and trusted brand within the medical community is a good path to take for peace of mind. NexGen Hearing partners with only the highest quality hearing aid manufacturers in the world. Resound, Phonak, and Oticon are only a few of our partners dedicated to providing you with the best hearing possible. Consult with one of our NexGen Hearing audiologists to find out which one works best for you.

How long do hearing aids last?

Typically a hearing aid will last 5 to 6 years, and with proper maintenance can last much longer. Hearing aids can be repaired or tuned over time as well, talk to a NexGen audiologist for more information.

How long do hearing aid batteries last?

The life of a hearing aid’s battery is impacted by many factors such as the hearing aid model, battery brand, battery technology, and how the device is used. The model of the hearing aid is integral in determining the life of the battery. Some hearing aids are better than others in relation to battery consumption while others offer features that will more quickly drain a battery. Batteries come in four common sizes (10, 312, 13, 675). Based on a 16 hour day of wear, the average lifespan for a standard battery is listed below:

  • Size 10: 3 – 7 days
  • Size 312: 3 – 10 days
  • Size 13: 6 – 14 days
  • Size 675: 9 – 20 days

If you prefer, rechargeable hearing aid batteries are also available for certain models of hearing aids that greatly improve the ease of replacing your batteries. Consult with your Burnaby Metrotown hearing aid practitioner for additional details.

Burnaby Metrotown Client Reviews

Gerald Gbardy
Gerald Gbardy
01:09 03 Dec 18
Edward Wang
Edward Wang
20:09 17 Apr 18
Receptionist is flexible and friendly.Dr. Raymond is nice. He also provide the prompt service as well.5 Stars.
Alex Myers
Alex Myers
21:59 05 Apr 18
Steve Niddery
Steve Niddery
16:37 30 Jun 17
Being from out of town l needed some wax filters and a sundry of supplies that I accidentally left at home. We went here and were extremely pleased with the friendly and helpful service!!
Next Reviews

Types of Hearing Loss

There are multiple types or levels of hearing loss that can include sensorineural, conductive and often times even a mix of these. A hearing test at Burnaby Metrotown Hearing Clinic can detect if you or your loved one are suffering from any hearing loss, and what the nature and degree of that loss might be. A hearing loss between 16-25 dB is considered minimal and is much the same as gently plugging your ears with your fingers. The next level, Mild Hearing Loss (26-40dB), can lead to missing the ends of words or not hearing shorter words at all. Even Mild loss can make it challenging to separate speech from background noise, and listening devices are advised. Moderate Hearing Loss (41-55 dB) can cause problems with phone conversations and result in a 50% decrease in the ability to understand speech from more than five feet away. This level of hearing loss can cause many to experience feelings of isolation and disconnection. If symptoms are more extreme than any of these, you could be suffering from Severe or perhaps Profound degrees of hearing loss, either of which can cause significant quality of life issues. In addition to all of the above, many individuals also experience High-frequency Hearing Loss (1500Hz-8000Hz). With this condition speech and most other sounds will seem loud enough, but speech will still not be clear and background noise will only make it worse. The most recent styles of hearing aids, including open fit and receiver-in-the-canal, are very good solutions for High-frequency loss. These designs enable the lower frequency sounds to enter the ear naturally, while amplifying and enhancing the higher frequency sounds, improving the clarity of speech significantly.

Meet Your Hearing Professional