NexGen Hearing

Burnaby Metrotown Hearing Clinic


The Burnaby Metrotown Hearing Clinic is our full service and full-time hearing center. We pride ourselves on providing our clients in Burnaby Metrotown hearing aids, exceptional service, and care at every level of your journey to the best possible hearing. Burnaby Metrotown audiologists understand that strong relationships and trust are required of us by our clients and we embrace this. We encourage family members to take part in their loved one’s journey to better hearing. We at Burnaby Metrotown Hearing Clinic are delighted to be a part of this vibrant community, and look forward to meeting you!

Raymond Belmonte


Raymond Belmonte is a Registered Hearing Instrument Practitioner of the College of Speech and Hearing Health Professionals of British Columbia. He had his certifications as a Hearing Instrument Specialist from the International Hearing Society in Michigan USA and as an Industrial Audiometric Technician from the British Columbia Institute of Technology.

Full Bio

Raymond has a wealth of experience in hearing health care. He graduated from the Faculty of Medicine and Surgery of the University of Santo Tomas in Manila and is a Philippine Board Certified Ear Nose Throat Surgeon who has over 15 years of experience practicing his specialty in the Philippines. In addition, he had his subspecialty training in otology at the Carolina Ear and Neuroscience Institute, Raleigh, North Carolina, USA and was the head of the Hearing and Dizziness Center of the University of Santo Tomas Hospital from 2012 to 2014. He was an officer of the Philippine Society of Otolaryngology Head and Neck Surgery from 2011 until 2014 in which year he served as the society’s Vice President. Aside from his professional career, Raymond is also a medical missionary with the Carolina Medical Missions Incorporated, a group of Filipino-American doctors and health care providers since 1994. The group renders free medical and surgical services to depressed areas in third world countries. He is passionate about hearing healthcare and delivering quality patient/client care through NexGen Hearing.

Jacqueline Su

Customer Care Representative

Jacqueline is a Customer Care Representative at Burnaby. Her greatest accomplishment so far was paying herself through university and obtained a Bachelor of Arts Degree in Psychology. After graduation, she decided to fulfill her high school dream and went on year-long vacation to travel around Asia. Besides traveling, she enjoys cooking, shopping and reading.


1698-4500 Kingsway
Burnaby, BC V5H 2A9

Phone: 604.434.6446 Fax: 604.434.6443
Hours: Monday-Friday 9:00 am – 5:00 pm
Closed: Monday-Friday 12:00 pm – 1:00 pm

Enjoy Free Parking

Client Reviews

Gerald Gbardy
Gerald Gbardy
01:09 03 Dec 18
Edward Wang
Edward Wang
20:09 17 Apr 18
Receptionist is flexible and friendly.Dr. Raymond is nice. He also provide the prompt service as well.5 Stars.
Alex Myers
Alex Myers
21:59 05 Apr 18
Steve Niddery
Steve Niddery
16:37 30 Jun 17
Being from out of town l needed some wax filters and a sundry of supplies that I accidentally left at home. We went here and were extremely pleased with the friendly and helpful service!!
Next Reviews

Types of Hearing Loss

There are multiple types or levels of hearing loss that can include sensorineural, conductive and often times even a mix of these. A hearing test at Burnaby Metrotown Hearing Clinic can detect if you or your loved one are suffering from any hearing loss, and what the nature and degree of that loss might be. A hearing loss between 16-25 dB is considered minimal and is much the same as gently plugging your ears with your fingers. The next level, Mild Hearing Loss (26-40dB), can lead to missing the ends of words or not hearing shorter words at all. Even Mild loss can make it challenging to separate speech from background noise, and listening devices are advised. Moderate Hearing Loss (41-55 dB) can cause problems with phone conversations and result in a 50% decrease in the ability to understand speech from more than five feet away. This level of hearing loss can cause many to experience feelings of isolation and disconnection. If symptoms are more extreme than any of these, you could be suffering from Severe or perhaps Profound degrees of hearing loss, either of which can cause significant quality of life issues. In addition to all of the above, many individuals also experience High-frequency Hearing Loss (1500Hz-8000Hz). With this condition speech and most other sounds will seem loud enough, but speech will still not be clear and background noise will only make it worse. The most recent styles of hearing aids, including open fit and receiver-in-the-canal, are very good solutions for High-frequency loss. These designs enable the lower frequency sounds to enter the ear naturally, while amplifying and enhancing the higher frequency sounds, improving the clarity of speech significantly.