NexGen Hearing

Kelowna Hearing Clinic

 

The Kelowna Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at Kelowna NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level of professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At Kelowna Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!

90 day trial

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Colin VanBergen

Colin VanBergen

M.Sc., RAUD, RHIP

Colin graduated from Trinity Western University in 1996 with a Bachelors of Arts degree and from UBC in 2000 with his Masters of Science degree in Audiology. Upon graduating he and his wife, Lisa, moved to the Kelowna area where he has been working as an audiologist. After working as an area manager for a national hearing company for the majority of his career, Colin decided to use his experience and expertise and open up his own hearing clinic with NexGen Hearing in 2013.

Full Bio

Colin has always strived to offer his patients the best care possible and has offered not only traditional hearing solutions but non-traditional hearing devices as well. As a result Colin has been the only audiologist in the Okanagan Valley to fit patients with specialized bone anchored hearing aids (BAHA), as well as the first audiologist in the valley to be trained in the Lyric hearing aid.

Colin believes that it is important to promote the field of audiology and hearing awareness in the local community. This has led him to be a featured speaker for health seminars, various hearing impaired groups, senior’s groups, physicians, nursing students and fellow hearing professionals. He has also trained several hearing instrument practitioners and audiologists who are currently practicing in the Okanagan.Colin is passionate about improving the lives of those who desire to find a solution for their hearing difficulties. This is evident in the innovative hearing aid donation program which Colin has started in the Central Okanagan. This program ensures that all hearing impaired people, regardless of their financial situation, will be professionally fit with appropriate hearing aids at no cost to them whatsoever. Colin, Lisa, and their three children thoroughly enjoy all aspects of the Okanagan and particularly enjoy camping, swimming in Lake Okanagan, skiing at Big White and barbecues in the backyard.

Eva Shaeffler

Eva Shaeffler

RHIP

Gifted with the opportunity to live in Poland and Germany prior to coming to Canada in 1990, Eva is fluent in Polish and German in addition to the English language. She has been a part of the hearing health industry for the past 17 years, owning a hearing clinic in Edmonton and Calgary before moving to the beautiful Okanagan and joining the NexGen Hearing Team.

Full Bio

She graduated from the Hearing Aid Practitioner Program at the Grant McEwan University in Edmonton with a previous background in Computer Systems Technology. Eva embraced the variety of cultural offerings of the vibrant Okanagan Valley, including skiing, boating, as well as Latin and ballroom dancing. She continues to foster her passion for education, history and politics. Most importantly, she is a proud mother of a teenage boy and a newly married daughter. In the quest to always provide her clients with the best possible hearing solutions, she not only engages her experience and intellect, but also her whole heart.

Lisa Gunn

Lisa Gunn

Audiometric Technician

Lisa has been involved in the hearing industry since 2003 when she came onboard as an audiometric technician under the ownership of Marke Hambley. She is excited to once again be working with him, as her greatest honor was in receiving the “Marke Hambley” award in 2010 for her exceptional contribution in the hearing industry both internally and externally.

 

Full Bio

Lisa pioneered the out of office retirement home visits and currently holds monthly clinics at all 13 retirement homes in Kelowna. During her monthly visits Lisa is able to conduct hearing tests and is also able to clean, check and perform minor repairs on all hearing aids. She is also actively involved in the community attending all health related home shows and fairs.Personally, Lisa has been strongly involved in the sport of softball as a “pitcher” in a women’s orthodox fast pitch league for the past 30 years. Recently retiring from that you can find her on the ball field playing co-ed slow pitch most recently sponsored by NexGen Hearing! In the quest to always provide her clients with the best possible hearing solutions, she not only engages her experience and intellect, but also her whole heart.

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Kelowna Hearing Clinic

Frequently Asked Questions

How often should I have my hearing tested?

Hearing loss impacts everyone differently and can occur at any age and for a variety of reasons. Age-related hearing loss occurs due to changes in the structure of your inner ear although changes can also occur in your middle ear. As such, the National Campaign for Better Hearing recommends a baseline hearing test at 60 years of age, although a baseline hearing test is recommended to serve as a reference point at any age.

After your initial baseline hearing test, if you are 60 years or older, you should have your hearing tested on an annual basis. You can have your hearing tested for free at the Kelowna Hearing Clinic. Schedule your free hearing test with us today.

How do I know if I need a hearing aid?

Here, at the NexGen Hearing Center in Kelowna, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.

Our Kelowna audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.

What are the best hearing aid brands?

Choosing the right hearing aid brand is very important to ensure your device is a reliable, effective, and safe. The best brand for you is often dependent on numerous factors relative to your specific situation. There is no one best brand of hearing aid as each case is different. That being said, choosing a well known and trusted brand within the medical community is a good path to take for peace of mind. NexGen Hearing partners with only the highest quality hearing aid manufacturers in the world. Resound, Phonak, and Oticon are only a few of our partners dedicated to providing you with the best hearing possible. Consult with one of our NexGen Hearing audiologists to find out which one works best for you.

How much do hearing aids cost?

Hearing aid prices vary from several hundred dollars up to a few thousand, and it all depends on the advancement of the technology used in each device. Affordable hearing aids as well as more expensive options come with different features. You can think of hearing aids as coming in levels of “gold, silver, or bronze.” If your listening needs are simple, it just might be that even the most basic hearing aid is enough for you. If your life is more active and you find yourself wanting to hear better in more active and noisy listening environments, then a more sophisticated level of hearing aids features will give you more benefit. NexGen Hearing also offers financing options to help you with an affordable option to improve your hearing. Learn more about our lease to hear financing and other hearing aid financing options.

How long do hearing aid batteries last?

The life of a hearing aid’s battery is impacted by many factors such as the hearing aid model, battery brand, battery technology, and how the device is used. The model of the hearing aid is integral in determining the life of the battery. Some hearing aids are better than others in relation to battery consumption while others offer features that will more quickly drain a battery. Batteries come in four common sizes (10, 312, 13, 675). Based on a 16 hour day of wear, the average lifespan for a standard battery is listed below:

  • Size 10: 3 – 7 days
  • Size 312: 3 – 10 days
  • Size 13: 6 – 14 days
  • Size 675: 9 – 20 days

If you prefer, rechargeable hearing aid batteries are also available for certain models of hearing aids that greatly improve the ease of replacing your batteries. Consult with your Kelowna hearing aid practitioner for additional details.

Kelowna Client Reviews

Valerie Flatt
Valerie Flatt
02:57 08 Oct 19
Almost three and a half years ago now it was brought to my attention by my family that I needed my hearing tested. I reluctantly made an appointment with Eva soon after and with the utmost care and clarity, she informed me and so very patiently educated me about my deteriorating hearing. Even though she knew I was resisting to accept my plight, I knew without a doubt I needed her help. She took the time to explain all of the differences between each hearing aid model and helped me choose the best one for my needs. I never once felt rushed in an appointment. I’m still wearing those same hearing aids and I know at anytime I can just drop in for a little tune up where I am always greeted by Lisa, Eva or the receptionist with a very warm welcome.
David Ziebart
David Ziebart
03:47 07 Oct 19
Colin's approach to fitting hearing aids compared to the two other clinics I had tried previously made all the difference in successfully transitioning to hearing aids. Since my purchase, both Colin and the staff have been very friendly and helpful in my follow up appointments. I completely recommend this clinic!
Maxine Chun
Maxine Chun
02:00 07 Oct 19
I purchased hearing aids two years ago and the whole experience was awesome. All the staff were very friendly, helpful and knowledgeable. The hearing aids work great! I would definitely recommend any one who needs hearing aids to go to Next Gen Hearing.
Lisa Aschenbrenner
Lisa Aschenbrenner
02:33 02 Oct 19
Very helpful and gentle in helping my mom who was sure she did not need hearing aids to realize what she was missing. She was quite upset with me for taking her, but Colin was easy to interact with and didn't mince words but was soft in helping her understand what was needed and she can see now how much she needed them. Very helpful!
Renate Crawford
Renate Crawford
02:20 02 Oct 19
Excellent, friendly service. Colin, Lisa and staff always go above and beyond to assist. I have been dealing with Colin and Lisa for over 10 years and would go nowhere else!
Catherine Cameron
Catherine Cameron
18:03 01 Oct 19
I must say that this hearing lost and hearing aids has been a totally unexpected experience for me. Thank goodness for Eva and Lisa, I don’t think I would have managed on my own. They have been so helpful and patient, along with good advice. Thank you girls you have smoothed a bumpy road for me.
Jim Hodgson
Jim Hodgson
17:45 01 Oct 19
I have had a chronic hearing loss for many years. NexGen was able to quickly correct it with their state of the art hearing aid. It is basically un-noticeable when worn and provides me with a life altering hearing experience even in the most noisy of environments. Their no fuss customer service makes NexGen the perfect choice.
Kelowna Local
Kelowna Local
18:15 02 Aug 19
Perfect in every way !Lisa, support staff, and everyone else involved at Next Gen go above and beyond to take care of you and your needs.. I can’t think of an experience I have had that even compares to their level of service and wouldn’t hesitate to refer anyone to their office .. thank you all and keep up the great work!
Norma Sebestyen
Norma Sebestyen
01:48 31 Jul 19
This is an excellent and professional Hearing aid company providing exceptional service. Colin and Lisa over many years have helped my mother with some very challenging hearing loss problems. Even after relocating her to Vancouver on our visits to Kelowna they assist her and support her with her hearing challenges. Thank you!
catherine rice
catherine rice
23:44 20 Jun 19
It is with great pleasure I write this simple but remarkable review. I have a mild hearing loss in both right and left ear. The type of hearing loss Sensorineural. You may be wondering what is so amazing about hearing aids for this? Let me tell you! I have and do live with a mental illness called Schizoaffective disorder since I was 18 years old. My journey, 38 years with this illness has been a challenge for all involved. Since I found out I had a loss of hearing Colin suggested I try hearing aids. Why?Because being ill and having auditory hallucinations, in other words I hear voices in my head. Sometimes up to 12 at a time. Perhaps the aids would help! When I was asked to try the hearing aids on for the first time I was ASTONISHED! I was instantly at peace with my mind. Because I did not have to concentrate on the conversation so hard. My forehead relaxed for the first time, in I do not know when.I also found out later in conversations with friends that I spoke softer with the hearing aids.After a month of wearing the hearing aids I new I was on the right track. Because I take a monthly injection and normally the medication wears off five days before its time. With the help of the hearing aids I do not strain to concentrate and enjoy life more to the fullest and in turn the medication is working to its full potential as it should.Thank you NEXGEN HEARING you are amazing people!
Jason Wright
Jason Wright
20:14 10 May 19
At 48, hearing loss was an unexpected diagnosis for me. It was certainly effecting my quality of life in ways I didn't even realize until I met with Eva at Nexgen. She helped me to understand my condition better and assisted me with a solution that made a world of difference, literally right away. I'm now a very happy owner of hearing aids and after just a couple months now, I'm regaining the bits of life that were slowly fading away. As a lover of music, I hear every note now. I can now enjoy business networking meetings as I can hear clearly what people are saying even with lots of background noise. Noisy restaurants are no longer a place to avoid as I actually have better hearing that the people who don't have hearing aids! I'm no longer disadvantaged by having hearing loss, I have the advantage of: crisp/clear sound in my ears when people are talking, noise cancellation in loud environments, and even bluetooth streaming from my cel phone and the tv. Nexgen not only provided a solution to my hearing loss, they were patient, understanding and actually CARED about my quality of life. My 5 star review is not only for my hearing aids (which are amazing), but also the team at Nexgen. If you are considering looking into hearing aids and are as uncertain as I was about the process, I can assure you that you will be treated better than you expect at Nexgen. They genuinely care about their customers and will help you find a solution to your needs. No need to "shop around", just go to Nexgen, you won't be disappointed. Thanks Nexgen team!
Terry Michael
Terry Michael
20:22 07 May 19
I recently tried a 3 week trial with a set of hearing aids - and was really hoping that I wouldn't notice a difference with the hearing aids...but I did. My wife and family have been suggesting I get my hearing tested for a while... I finally bit the bullet. Colin put me in a set of Phonak hearing aids that are very discreet looking, which is what I was hoping for. They have bluetooth, and I've been able to connect to my TV and Phone, which has been a bonus for me. I have been recommending Nexgen hearing to all of my buddies - I highly recommend Colin, Lisa, Ashley, and the whole team.
Thomas Janes
Thomas Janes
15:47 03 May 19
I've been losing my hearing for 25 years .It started with a loud TV, "would you please turn the TV down!" It takes years to come to terms with this, for others to notice. Different environments present unique challenges for those with good hearing and downright frustration for those with impaired hearing. I know this all too well. I work on an airplane. This unique environment presents an abundance of challenges that I've faced for 12 years now. The ever present noise of the jet engines and the constant loud chatter of 150 people is noise pollution at its finest. For me it's the ongoing challenge of discerning and comprehending the human voice amongst all the rubble around. That brings me to Nexgen Hearing, here in Kelowna. You can purchase a hearing aid anywhere, but more important is the set-up and support of your device. If people are starting to notice your hearing loss, you've probably been losing it for some time. I've been to several hearing aid stores over the years and Colin and his team are the best....period! I had the chance to sample the new Oticon OPN S hearing aids recently and was blown away by the ability of this device to enhance speech in a noisy environment. Whatever your situation is and your level of hearing loss, there is help.Check out Nexgen Hearing, you'll be amazed at all the sounds you're missing.
Karen Mcintosh
Karen Mcintosh
16:15 30 Apr 19
They were very helpful and friendly
stephnchuck1105
stephnchuck1105
04:33 26 Mar 19
Dropped in while on holidays with a hearing aid problem, these friendly folks fixed it quickly and efficiently.....I am not their client! THANKS!Chuck from France
Cam Hazell
Cam Hazell
02:19 13 Feb 19
Absolutely amazing staff. Came in for a ear checkup and found my hearing was sub par. Eva and the team have changed my life dramatically!Thank you Nexgen!!!
Gail Sorochka
Gail Sorochka
03:19 04 Feb 19
I finally convinced my husband to have his hearing tested - and am so happy that he decided to go to NexGen hearing. He had been avoiding it for some time - and finally decided to go in. All of his concerns were put at ease - their team took the time to educate him on his specific needs and only recommended products with were in the budget that he supplied them with. He didn't feel pressured, and has already started recommending to his friends! I would highly recommend this group to anyone in the area - you will be greeted with open arms and not pressured to purchase anything you aren't comfortable with:)
Dennis La Hue
Dennis La Hue
05:58 19 Jan 19
After moving to Kelowna and not using my hearing aids very often, I went to see Eva at Nexgen hearing. Eva retuned my hearing aids and I started to wear them more often...she also informed me that they were due for replacement in the very near future with WCB... wow my new hearings came in, and Eva systematically brought my hearing aids up to normal in a few weeks as to not overwhelm me with too much stimula. It has been many, many years since I can hear like I do now... even in a busy restaurant I no longer look for a place to sit with my back against the wall in order to blank out as much background noise as possible.I would highly recommend nexgen hearing and their professional friendly service!Thank you
Donald 247
Donald 247
05:06 18 Jan 19
I'm a senior and new to hearing aids. I knew hearing aids would help me but it wasn't until Dr. Colin Van Bergen at NexGen so nicely and so thoroughly explained how much more than simply hearing a conversation hearings aids does for a person. My whole enjoyment of life improved because I was once again engaged in what was going on around me. Family and friends were no longer frustrated by my constant "Pardon". And when I started to hear the sounds of nature again, I was amazed by what had been slowly removed from my life. But now I'm back thanks to Dr. Colin VanBergen at NexGen. He is such a kind, gentle man, passionate about satisfying me with a hearing aid that's best for me and within my budget. It's important to know that buying hearing aids from Dr. Colin VanBergen is different than a typical retail purchase. He says his attention to me as a customer goes beyond the aids warranty period, it goes on for as long as I use them. If I have a question or ? years after my purchase, he says I'm welcome to drop in and discuss. How's that for after sales service? And here's a shout-out to his friendly staff too, you guys are the best. BTW. the picture included here... I took.
Doug Atkinson
Doug Atkinson
01:05 16 Jan 19
I have nothing but the highest regard for this company. Colin performed my hearing test & then fully explained to me his findings. I took advantage of the free trial period advertised to see if I wanted to purchase the hearing aids. I finally decided that, though there was an improvement while using the hearing aids, not to purchase them at this time. During my trial period I received the best possible service from Colin & Lisa. All the staff were very friendly every visit. After finally deciding against purchasing, it was time to return my trial period hearing aids. To be honest I figured that this was not going to be a pleasant experience. After all the time Colin & staff had spent assisting me I felt that they would not be very happy with the decision I had made & that my next visit was going to be very stressful as I am sure I would now face the heavy sales pressure.What a wonderful surprise. I met with Colin & explained my decision not to purchase at this time & he fully understood. He realized that it was a major purchase that requires careful consideration & he was fully supportive of my choice. He continued to treat me with nothing but true professionalism.If you would like to take advantage of the trial period offered by Nexgen Hearing, don’t delay. Give Colin & his staff a call. You won’t be disappointed. Another happy & satisfied customer.
Val Olson
Val Olson
18:09 06 Nov 18
steve warkentine
steve warkentine
14:10 13 May 18
The Best Athony
The Best Athony
02:42 04 Dec 17
Richard Marinelli
Richard Marinelli
19:01 26 May 17
Awsome!One word to describe NexGen.I wore a set of hearing aids from another clinic for two years that caused me pain and grief from one month to the next.Despite repeated visits during this whole time, the problem was never resolved.In desperation I knew I had to start over again to restore a sense of comfort with my hearing loss.Finally I visited NexGen and what transpired was a complete turn around in staff competency, beginning with Colin the Audiologist and Lisa the Audiometric Technician.From the beginning I knew I was dealing with professionals who knew their craft.The hearing tests and the pairing of the results with the right product was truly amazing for me.In no time I was wearing hearing aids that were comfortable and so effective.I went from the dread of placing the former aids in my ears each morning, to looking forward to a day of comfortable and effective hearing with my new NexGen aids.Oh, one more thing...check out the aids with bluetooth.Awsome again!Thank you NexGen, Colin and Lisa!
Diane Levy
Diane Levy
18:48 31 Jan 17
Excellent customer service friendly helpful staff
Sean Clark
Sean Clark
00:10 13 Feb 16
Next Reviews

Types of Hearing Loss

There are several types of hearing loss that include sensorineural, conductive and sometimes a mixture of these. A hearing test at Kelowna Hearing Clinic can identify the type and degree of hearing loss you may be experiencing. A hearing loss between 16-25 dB is generally considered minimal and is similar to gently plugging your ears with your fingertips. The next level is mild hearing loss (26-40dB) and can result in not hearing the ends of some words or missing some shorter words altogether. With mild hearing loss it can be challenging to separate speech from background sounds, and hearing devices are often recommended. Moderate hearing loss (41-55 dB) can create difficulty with telephone calls and also result in as much as a 50% reduction in the understanding of speech from outside a 5-foot radius. This level of hearing loss can often lead to feelings of isolation and disconnection from those around you. If symptoms are more extreme than any of these, you could have a severe or even profound degree of hearing loss, which often results in significant lifestyle issues. Additionally, some individuals struggle with high-frequency hearing loss (1500Hz-8000Hz). With this condition, speech and most other sounds will seem loud enough, but speech will be unclear. Any significant amount of background noise will make the problem worse. Recent designs of hearing devices, such as open fit or receiver-in-the-canal, are helpful with high-frequency hearing loss. These designs permit the low frequency sounds to enter the ear canal as they naturally would, while digitally enhancing the higher frequency sounds to aid with speech clarity.

Meet Your Hearing Professional