NexGen Hearing

Kelowna Hearing Clinic


The Kelowna NexGen Hearing clinic provides general audiology services such as diagnostic hearing tests, tinnitus assessments, and hearing aid fittings, among other services. We also provide specialized hearing aids which are not available at most hearing clinics.

The Kelowna clinic is located in the heart of the city and services people from all corners of Kelowna – from the Mission, to Rutland, to Glenmore and out to Lake Country. Colin and Lisa have been serving the needs of the hearing impaired population in Kelowna for 24 combined years. They are proud to contribute to better hearing in the community.

Colin VanBergen

M.Sc. Aud, RAUD Registered Audiologist & Owner

Colin graduated from Trinity Western University in 1996 with a Bachelors of Arts degree and from UBC in 2000 with his Masters of Science degree in Audiology. Upon graduating he and his wife, Lisa, moved to the Kelowna area where he has been working as an audiologist. After working as an area manager for a national hearing company for the majority of his career, Colin decided to use his experience and expertise and open up his own hearing clinic with NexGen Hearing in 2013.

Full Bio

Colin has always strived to offer his patients the best care possible and has offered not only traditional hearing solutions but non-traditional hearing devices as well. As a result Colin has been the only audiologist in the Okanagan Valley to fit patients with specialized bone anchored hearing aids (BAHA), as well as the first audiologist in the valley to be trained in the Lyric hearing aid.
Colin believes that it is important to promote the field of audiology and hearing awareness in the local community. This has led him to be a featured speaker for health seminars, various hearing impaired groups, senior’s groups, physicians, nursing students and fellow hearing professionals. He has also trained several hearing instrument practitioners and audiologists who are currently practicing in the Okanagan.Colin is passionate about improving the lives of those who desire to find a solution for their hearing difficulties. This is evident in the innovative hearing aid donation program which Colin has started in the Central Okanagan. This program ensures that all hearing impaired people, regardless of their financial situation, will be professionally fit with appropriate hearing aids at no cost to them whatsoever. Colin, Lisa, and their three children thoroughly enjoy all aspects of the Okanagan and particularly enjoy camping, swimming in Lake Okanagan, skiing at Big White and barbecues in the backyard.

Eva Shaeffler

Registered Hearing Instrument Practitioner

Gifted with the opportunity to live in Poland and Germany prior to coming to Canada in 1990, Eva is fluent in Polish and German in addition to the English language. She has been a part of the hearing health industry for the past 17 years, owning a hearing clinic in Edmonton and Calgary before moving to the beautiful Okanagan and joining the NexGen Hearing Team.

Full Bio

She graduated from the Hearing Aid Practitioner Program at the Grant McEwan University in Edmonton with a previous background in Computer Systems Technology. Eva embraced the variety of cultural offerings of the vibrant Okanagan Valley, including skiing, boating, as well as Latin and ballroom dancing. She continues to foster her passion for education, history and politics. Most importantly, she is a proud mother of a teenage boy and a newly married daughter. In the quest to always provide her clients with the best possible hearing solutions, she not only engages her experience and intellect, but also her whole heart.

Lisa Gunn

Audiometric Technician

Lisa has been involved in the hearing industry since 2003 when she came onboard as an audiometric technician under the ownership of Marke Hambley. She is excited to once again be working with him, as her greatest honor was in receiving the “Marke Hambley” award in 2010 for her exceptional contribution in the hearing industry both internally and externally.


Full Bio

Lisa pioneered the out of office retirement home visits and currently holds monthly clinics at all 13 retirement homes in Kelowna. During her monthly visits Lisa is able to conduct hearing tests and is also able to clean, check and perform minor repairs on all hearing aids. She is also actively involved in the community attending all health related home shows and fairs.Personally, Lisa has been strongly involved in the sport of softball as a “pitcher” in a women’s orthodox fast pitch league for the past 30 years. Recently retiring from that you can find her on the ball field playing co-ed slow pitch most recently sponsored by NexGen Hearing! In the quest to always provide her clients with the best possible hearing solutions, she not only engages her experience and intellect, but also her whole heart.


100-1940 Harvey Avenue
Kelowna, BC V1Y 8J8

Phone: 250.763.2335 Fax: 250.763.2336
Hours: Monday-Friday 8:30 am – 4:30 pm
Closed: Monday – Friday 12:00 pm – 1:00 pm


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Client Reviews

Awsome!One word to describe NexGen.I wore a set of hearing aids from another clinic for two years that caused me pain and grief from one month to the next.Despite repeated visits during this whole time, the problem was never resolved.In desperation I knew I had to start over again to restore a sense of comfort with my hearing loss.Finally I visited NexGen and what transpired was a complete turn around in staff competency, beginning with Colin the Audiologist and Lisa the Audiometric Technician.From the beginning I knew I was dealing with professionals who knew their craft.The hearing tests and the pairing of the results with the right product was truly amazing for me.In no time I was wearing hearing aids that were comfortable and so effective.I went from the dread of placing the former aids in my ears each morning, to looking forward to a day of comfortable and effective hearing with my new NexGen aids.Oh, one more thing...check out the aids with bluetooth.Awsome again!Thank you NexGen, Colin and Lisa!
Richard Marinelli
Richard Marinelli
19:01 26 May 17
Excellent customer service friendly helpful staff
Diane Levy
Diane Levy
18:48 31 Jan 17
The Best Athony
The Best Athony
02:42 04 Dec 17
Sean Clark
Sean Clark
00:10 13 Feb 16