NexGen Hearing
Salt Spring Clinic

  • Schedule a *Free Hearing Test

    *Exclusions to free hearing tests include: pediatric hearing tests, employment requirement testing and specialized testing requirements.

Salt Spring Hearing Clinic

The Salt Spring Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at Salt Spring NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level of professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At Salt Spring Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!

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Other Hearing Device Styles to Explore

CIC: Completely In Canal

If you are looking for a low-profile hearing but can’t use an IIC hearing aid due to moderate to severe hearing loss, Completely in Canal or CIC hearing aids may be the right option for you. While you may be considering other, more visible hearing aids, CIC hearing aids offer comparable sound quality and amplification ranging from moderate hearing loss to severe hearing loss.

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ITC: In The Canal

While these excellent hearing aids do have a few variations, there’s no mistaking their superior performance and sound amplification qualities. ITE or In-the-Ear hearing aids are a custom fit on the outside of the ear, while ITC (In the Canal) hearing aids are composed of a light plastic shell within the ear canal. Both ITC and ITE hearing aids are low profile, though ITC is the smaller and lower profile.

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MC: Mini-canal

Custom built hearing aid style suitable for moderate to severe hearing loss, only slightly larger than the CIC design.
Equipped with directional microphones, this aid is the highest performer (in the #10 battery segment) in moderate to high background noise situations. These aids use the smallest battery available. Remote control and Bluetooth connectivity options available from most manufacturers.

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See All The Types of Hearing Aids We Offer

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Meet Your Local Hearing Professional

Sarah Simmons

Selene Finlayson


Selene grew up around the hearing industry working in a family business of hearing clinics for 40 years. This inspired her decision to become a Registered Hearing Instrument Practitioner. She has had a successful career for over 20 years and is the proud owner of the first NexGen Hearing clinic in BC. Her passion is reflected in the continued work to improve the quality of life of her clients through better hearing.

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Sarah Simmons

Terena LeCorre


Terena’s interest in hearing loss started when she was about 15 and noticed the struggles her grandfather had with and without hearing aids. His hearing aids obviously helped him, but they were often whistling, and he kept fiddling with the volume controls. Fortunately, hearing aid technology has come a long way since then.

Our Services

Free Hearing Test

If you have concerns about hearing loss, the best first step you can take is to get a hearing test. At NexGen Hearing, BC’s leader in hearing health, we provide free hearing checks. Our hearing tests include several measurements to assess type of hearing loss as well as the degree of severity. One of our BC-registered audiologists or clinicians will go through the test results with you, addressing (or ruling out) medically treatable causes of hearing loss as well as the rest of the findings with regard to the nature and extent of your hearing loss. They will also discuss hearing aids with you, including which style hearing aid would best suit your hearing loss and goals. (*exclusions exist, please check with us)

Hearing Aid Consultation

If you believe you are starting to experience hearing loss or degradation, we can help. For many people, hearing aids are a great way to correct untreated hearing loss and get back to a high quality of life. Whether you currently use hearing aids or have never had a hearing test, the expert audiologists at NexGen Hearing are here to guide you. We will meet with you, give you a free no-obligation hearing check and discuss your options. If it is determined that you need hearing aids, we will help you choose the most suitable option for your hearing loss, hearing goals, and budget. Book your free, no-obligation hearing check and hearing aid consultation at the NexGen Hearing today!

Hearing Aid Service & Repair

Even if you take good care of your hearing aids, odds are every now and again you will need to get them serviced and repaired. Let the expert audiologists and technicians at NexGen Hearing take care of your hearing aid repairs. In many cases, hearing aid repairs are covered by manufacturer warranty and come at no cost to you. In the event your hearing aids are no longer covered by a warranty, we will provide an up front estimate before we begin any work. If you believe your hearing aids need repair or servicing, book an appointment at your nearest NexGen Hearing clinic. We will discuss your hearing aid repair options and get them back to like new.

See All The Services Offered At NexGen Hearing

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What Causes Hearing Loss?

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Frequently Asked Questions About Hearing Aids in Salt Spring

Does my environment affect my hearing aids?
Your hobbies, activities and even work environment can have specific auditory requirements: for example, a librarian will want more amplification for soft sounds, whereas a construction worker will worry more about loud sounds not being made even louder.

Assistive listening devices today are all digital and are like miniature computers. Therefore, they are also very flexible in what they can be made to do in different kinds of listening environments. The way they amplify in different environments can be saved as separate listening programs.

Are hearing aids eligible for insurance coverage?
Many hearing aids will qualify for some level of insurance coverage, but it is advisable to check with your insurance company and hearing health professional to make sure you are choosing a device that is fully covered by your insurance. If it is not, you may still qualify for other hearing assistance programs. Your NexGen hearing health professional can discuss the details of these programs with you.
What type of hearing aid warranty is offered?
Almost every hearing aid comes with some form of warranty, but at NexGen Hearing we offer a 3-year, all-inclusive manufacturer’s warranty, and 3-year all-inclusive loss and damage insurance.

There is also a 3-year supply of batteries included with your hearing aid purchase.

Additionally, NexGen Hearing provides the following services:

  • Hearing aid accessory kit
  • Follow-up evaluations and assessments
  • Unlimited cleaning, re-programming and adjustments
  • Communications counseling and advice as needed
  • Loaner hearing aids if we need to send yours out for repair (as available)
Is there an adjustment period for hearing aids?
Hearing sounds at a near-normal volume again – after an extended period of untreated hearing loss – can cause sounds to seem loud at first.
Your brain will quickly adjust, however, and the initial shock will fade as you continue to use the devices.

If you find that, as time goes on, the feeling of ‘awkwardness’ or ‘something just isn’t quite right’ persists, NexGen is here to offer continued support. Your audiologist can give you more information specific to your case.

Will a hearing aid restore my hearing to normal?
A hearing aid will make it easier to hear, but cannot restore the natural function of your ear. Your hearing will be greatly improved with hearing aids – but, as we aim to set realistic expectations with our clients, we also want to stress that hearing aids won’t provide a 100% hearing restoration. The process of selecting, obtaining and adjusting hearing aids can also take some time; we encourage you to stay with the process and not to give up.
Once you find the hearing aid that works right for you, you’ll also find that it amplifies sound levels so that you are able to hear much more of what is being spoken around you (and all the other sweet sounds that life has to offer).

The goal, therefore, is not to look back at what was once considered “normal” for your hearing level, but finding the best hearing aid solution going forward.

Salt Spring Client Reviews

Vincent Argiro
Vincent Argiro
13:07 24 May 21
I have had an excellent experience with Celine and NexGen Hearing. Once I realized a few years ago that I had suffered a significant hearing loss (due to two traumatic injuries as well as aging), I finally went in to be tested. Celine very patiently and compassionately explained my loss to me and assured me that with good high-tech hearing aids, I could not only be helped immediately, but it would prevent further deterioration in the hearing centers of my brain. This really motivated me. She fitted me first with behind-the-ear units from ReSound. These worked reasonably well for several years, but the technology.was superseded by that in the Oticon line. Oticon had been recommended to me my my best friend, who is a musician and very sensitive to sound quality. I recent got the latest Oticon More units, which are noting short of amazing! I cannot recommend NexGen Hearing, Celine, and the Oticon More more highly.
Diane Mortensen
Diane Mortensen
23:33 26 Apr 21
Kathryn Luttin
Kathryn Luttin
18:40 07 Jul 19
I recently got my first hearing aids at NexGen Salt Spring. I highly recommend both hearing aids and NexGen. NexGen was patient and helpful as I took my time to decide whether or not I wanted to take the step to get hearing aids. They spent a lot of time tailoring them to meet my specific needs. I have had minor hearing loss since I was a kid, and didn't realize how much of the subtler sounds I was missing - like frogs in the evening, and all the background of bird song in my neighborhood. It's also much easier now to have conversations when there is background noise - this has been super helpful.
Rusty Fedberg
Rusty Fedberg
11:35 05 Aug 18
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