NexGen Hearing

Sooke Hearing Clinic


The Sooke Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at Sooke NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level of professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At Sooke Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!

90 day trial and air miles

Schedule a *Free Hearing Test 

*Exclusions to free hearing tests include: pediatric hearing tests, employment requirement testing and specialized testing requirements. 

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Susan Regimbal

Susan Regimbal


Susan studied Hearing Science and Instrument Technology at Grant McEwan University in Edmonton Alberta in 1998 – 2000. While attending full time studies at the university Susan also worked full time at Alberta Hearing Ltd in Edmonton. Graduating in 2000, Susan moved with her family to Victoria BC where she continued her career with Island Hearing Services where she remained for 8 years.

Full Bio
In addition to dispensing hearing aids Susan went on to become the south island Area Manager for Island Hearing responsible for clients, audiology staff, technicians and front staff at 5 clinics. Susan opened her own clinics Westshore Hearing Solutions and Sooke Hearing Solutions, in 2009 and 2011 respectively. In December 2013 Susan partnered with Nexgen Hearing also headquartered in Victoria with 5 locations serving the greater Victoria area. Serving the community where Susan and her family have lived, schooled and worked since 2001 was a top priority when contemplating where to launch a new business. Susan participates in and supports the local community through the Chamber of Commerce and the many out-clinics she does throughout the Westshore and Victoria. Her clinic at the Westshore Town center supports events sponsored by this vibrant and important shopping and community meeting place. Susan currently sits on the board of Hearing Instrument Specialists Society of BC as a director. This is her second post in the last 7 years. Susan has been charged with leading board activities in Education and membership. The Board is responsible for maintaining the highest standards for its members in the best interest of the hard of hearing consumer.


2A-6631 Sooke Road
Sooke, BC V9Z 0A3
Phone: 778.352.3277
Hours: By appointment only
Monday/Wednesday 9:00 am – 4:30 pm

Enjoy Free Parking

Sooke hearing clinic

Frequently Asked Questions

How often should I have my hearing tested?

Hearing loss impacts everyone differently and can occur at any age and for a variety of reasons. Age-related hearing loss occurs due to changes in the structure of your inner ear although changes can also occur in your middle ear. As such, the National Campaign for Better Hearing recommends a baseline hearing test at 60 years of age, although a baseline hearing test is recommended to serve as a reference point at any age.

After your initial baseline hearing test, if you are 60 years or older, you should have your hearing tested on an annual basis. You can have your hearing tested for free at the Sooke Hearing Clinic. Schedule your free hearing test with us today.

How do I know if I need a hearing aid?

Here, at the NexGen Hearing Center in Sooke, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.

Our Sooke audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.

What are the best hearing aid brands?

Choosing the right hearing aid brand is very important to ensure your device is a reliable, effective, and safe. The best brand for you is often dependent on numerous factors relative to your specific situation. There is no one best brand of hearing aid as each case is different. That being said, choosing a well known and trusted brand within the medical community is a good path to take for peace of mind. NexGen Hearing partners with only the highest quality hearing aid manufacturers in the world. Resound, Phonak, and Oticon are only a few of our partners dedicated to providing you with the best hearing possible. Consult with one of our NexGen Hearing audiologists to find out which one works best for you.

How much do hearing aids cost?

Hearing aid prices vary from several hundred dollars up to a few thousand, and it all depends on the advancement of the technology used in each device. Affordable hearing aids as well as more expensive options come with different features. You can think of hearing aids as coming in levels of “gold, silver, or bronze.” If your listening needs are simple, it just might be that even the most basic hearing aid is enough for you. If your life is more active and you find yourself wanting to hear better in more active and noisy listening environments, then a more sophisticated level of hearing aids features will give you more benefit. NexGen Hearing also offers financing options to help you with an affordable option to improve your hearing. Learn more about our lease to hear financing and other hearing aid financing options.

How long do hearing aid batteries last?

The life of a hearing aid’s battery is impacted by many factors such as the hearing aid model, battery brand, battery technology, and how the device is used. The model of the hearing aid is integral in determining the life of the battery. Some hearing aids are better than others in relation to battery consumption while others offer features that will more quickly drain a battery. Batteries come in four common sizes (10, 312, 13, 675). Based on a 16 hour day of wear, the average lifespan for a standard battery is listed below:

  • Size 10: 3 – 7 days
  • Size 312: 3 – 10 days
  • Size 13: 6 – 14 days
  • Size 675: 9 – 20 days

If you prefer, rechargeable hearing aid batteries are also available for certain models of hearing aids that greatly improve the ease of replacing your batteries. Consult with your Sooke hearing aid practitioner for additional details.

Sooke Client Reviews

Rick Thompson
Rick Thompson
19:45 19 Dec 18
I find the Sooke Branch, courteous, reliable and prompt. Highly recommend the after purchase follow-up and the continual service!!!
Donald Schoenroth
Donald Schoenroth
02:59 14 Jul 18
Jason van der Valk
Jason van der Valk
00:05 30 May 18
Friendly service and staff.
Brian Neal
Brian Neal
02:21 30 Jul 17
Next Reviews

Types of Hearing Loss

There are different types of hearing loss including sensorineural, conductive or even a mixture of these. A hearing test at Sooke Hearing Clinic can identify the type and degree of hearing loss you might be experiencing. A hearing loss between 16-25 dB is thought to be minimal and is similar to lightly plugging each ear with a finger. The next level is a moderate hearing loss (26-40dB) and can result in not hearing completions of words or not hearing brief words at all. It might be challenging to separate background noise from the spoken word in this category, and hearing aids are typically suggested for this level of hearing loss. Moderate hearing loss (41-55 dB) can make phone conversations hard and cause as much as a 50% decrease in the understanding of speech from outside a 5-foot radius. This level of hearing loss can result in feelings of seclusion and disconnection. If it is more severe than these, you might have severe or even a profound degree of hearing loss. This can lead to serious quality of life issues. Some people can experience high-frequency hearing loss (1500Hz-8000Hz). While speech and most other sounds will be perceived as loud enough, speech will be unclear — and background noise will make the issue even worse. The newer designs of hearing devices, such as open fit and receiver-in-the-canal, are very helpful with this condition. These models allow the lower frequency sounds to get into the ear canal normally while amplifying and enhancing the higher frequency sounds to help with speech clarity.

Meet Your Hearing Professional