NexGen Hearing

Squamish Hearing Clinic


The Squamish Hearing Clinic is our full service and full-time hearing center. We pride ourselves on providing our clients in Squamish hearing aids, exceptional service, and care at every level of your journey to the best possible hearing. Squamish audiologists understand that strong relationships and trust are required of us by our clients and we embrace this. We encourage family members to take part in their loved one’s journey to better hearing. We at Squamish Hearing Clinic are delighted to be a part of this vibrant community, and look forward to meeting you!

Dr. Amy Koza


Born and raised in Barrie, Ontario, Amy grew up excelling in academics and enjoying sports, it was instilled in her young the importance of work/life balance. While pursuing her passion for science and psychology via a Biology and Psychology Degree at York University in Toronto, a local ENT exposed her to the world of audiology while she was volunteering at his office. 

Full Bio

It was love at first site, and soon after obtaining her undergraduate degree in 2009 she moved to Brisbane, Australia to pursue a Master’s degree in Audiology Studies (M.Aud) from the University of Queensland (UQ) and graduated in 2011. Continuing education and professional development is critically important to Amy, her patients are aware of her love of learning, she is currently upgrading her Masters Degree to a Doctorate in Audiology with a pending graduation date of 2018.

Amy’s believes wholeheartedly that hearing is critically important to quality of life, and loves nothing more than enriching the lives of her patients by helping them regain the ability to communicate. Armed with an understanding that the challenges presented by hearing loss can be overcome with hearing aids and client centered counselling, Amy’s practice in Squamish is devoted to providing the mentorship and support her clients need to learn to live in a world with sound again. Amy has worked hard to foster a welcoming and open environment in her clinic; she wants clients to see NexGen Hearing as a safe and friendly space in which they and their families can feel supported. Prior to her practice in Squamish, Amy completed an internship in New Zealand where she was given the opportunity to work closely with Maori communities, an experience that provided Amy with a nuanced understanding of some of the unique health care challenges faced by aboriginal patients. Amy has subsequently applied this understanding at home, devoting herself to doing as much as possible to improve the quality of hearing care available in First Nations communities in the Sea-to-Sky corridor. Amy adores Squamish and is grateful to be able to live a place that allows her to pursue her passion for outdoor sports. When not at the clinic, Amy can be found ski touring, mountain biking or rock-climbing. In addition to providing services to cope with hearing loss, Amy advocates for preventative care and encourages anyone susceptible to hearing damage to make an appointment to discuss solutions such as custom hearing protection.

Jocelyn Romano

Customer Care Representative and Audiometric Technician

Jocelyn joined the NexGen Hearing team in Squamish in 2015 as a Customer Care Representative. Born and raised in Squamish, she has grown up enjoying all the outdoor recreational capital of Canada has to offer. Jocelyn enjoys living in a small town surrounded by the mountains and is very pleased to have initiated her career in this same town.

Full Bio

Jocelyn completed her certificate as a MOA (Medical Office assistant) in 2016. She comes into the medical service field honestly, as many of her family members are in the same field, and this is evidence the second you meet her, she displays the qualities of customer service, efficiency, and diligence naturally, she runs our busy office effortlessly, and we know you will love her every bit as much as we do! Jocelyn’s ambitious nature let her to become certified as an Audiometric Technician in 2017, undergoing her training under Amy Koza. This enables her to test patients’ hearing, perform earmold impressions, perform performance checks on hearing aids, and service hearing aids. She greatly enjoys working in a clinical atmosphere; her job as a CCR and Audiometric Technician offers her the ability to run a clinic that minimizes paper and environmental impact, a passion of hers, as well as be involved in patient care. Jocelyn is a valued member of the team. You will look forward to her warm smile and friendly greeting when you visit our clinic.


1335 Pemberton Ave
Squamish, BC, V8B 0R1

Phone: 604.815.0808 Fax: 604.390.1833
Hours: Monday-Friday 9:00 am – 5:00 pm
Closed: Monday-Friday 12:30 pm – 1:30 pm

Enjoy Free Parking

Client Reviews

Amy has been extremely helpful sorting out my hearing issues. She has been very hands on with my hearing aids. I feel that she has her clients' best interests at heart and is willing to go the extra mile. Thank you Thank you Amy
p chew
p chew
19:02 05 Nov 17
Amy fit my Grandfather with hearing aids about 6 months ago, and the difference we as a family have noticed is incredible. My Grandfather is so much happier, and more involved in conversation. We were all nervous, as hearing aids are not a "fun" thing to need, but Amy and her team made the process so easy. I highly recommend!!
Keegan Moore
Keegan Moore
18:32 17 May 18
I am writing this for my Mom- she does not have a Gmail account. Amy and her team at NexGen have taken very good care of my Mom. They are very diligent and thorough. My Mom always has such a pleasant experience and always looks forward to seeing the smiling faces of the staff. Wouldn't take my Mom anywhere else!
Alyssa Salloum
Alyssa Salloum
19:17 20 May 18

Types of Hearing Loss

The various types of hearing loss include sensorineural, conductive, and at times a combination of these. A hearing test at the Squamish Hearing Clinic can diagnose the type and degree of hearing loss that you or a loved one might be experiencing. A hearing loss between 16-25 dB is considered minimal, similar to lightly plugging one’s ears. The next level is mild hearing loss (26-40dB) which can cause problems with hearing the ends of some words or completely missing some shorter words. It can be a challenge to differentiate conversation from background noise, and hearing aids are often recommended for this level of hearing loss. Moderate hearing loss (41-55 dB) can make talking on the phone a challenge, and also result in as much as a 50% decline in the ability to understand speech from more than five feet away. Moderate hearing loss can sometimes lead to feelings of seclusion and disconnection. If symptoms are more problematic than any of these, it is possible you could be experiencing a severe or even profound degree of hearing loss. Either of these two can lead to dramatic quality of life concerns. In addition to all the above-mentioned conditions, many individuals struggle with high-frequency hearing loss, affecting the ability to hear sounds in the range of 1500Hz-8000Hz. While speech and most other sounds will be perceived as being loud enough, the ability of one’s ability to understand speech is affected. Any significant background noise will noticeably exacerbate the problem. But the newer types of listening devices, such as open fit and receiver-in-the-canal, are helpful with this condition. These designs permit lower frequency sounds to pass into the ear canal normally, while amplifying and enhancing higher frequency sounds, making speech clearer.