NexGen Hearing

West Broadway Hearing Clinic


NexGen Hearing West Broadway is our full service and full-time hearing aid clinic, located on West Broadway’s medical corridor near Alder Street. Just blocks away from the Vancouver General Hospital, our goal is to work seamlessly with doctors and ENTs to provide the best continuity and quality of care possible. There are many nearby shops, great lunch and coffee spots, and easy travel along West Broadway with regular and express bus routes. We are delighted to be a part of this vibrant community, and look forward to meeting and helping you with your hearing care!

Dr. Susan Marynewich

Au.D., RAUD, RHIP, Doctor of Audiology/Owner

Susan Marynewich earned her Audiology Doctorate through the University of Florida and her Master of Science in Audiology from the University of British Columbia. She has recently been published in the International Journal of Otolaryngology for her Masters’ thesis research.

Full Bio

Susan is certified by the Canadian Academy of Speech Language Pathologists and Audiologists (CASLPA) and is registered with the College of Speech and Hearing Health Professionals of British Columbia.
Susan is able to work alongside both family physicians and ENT specialists to ensure thorough patient care. She is highly knowledgeable on the numerous hearing aids available in the marketplace and thus she is able to select products that best fit her clients’ specific needs. She can also assist you with your tinnitus related questions, aural rehabilitation, and hearing aid trouble-shooting. Susan prides herself on ensuring patient satisfaction. At the West Broadway and New Westminster clinics where Susan practices, she is eager to educate others and is available to offer information sessions at your community centre, 55 + residence, or workplace. When she isn’t hard at work, Susan is always up for an adventure, enjoying traveling and being an outdoor enthusiast. Susan looks forward to meeting with you to assess your hearing needs.

Jillian Soh

Registered Audiologist

Jillian Soh hails from the East Coast, and graduated from Dalhousie University in Nova Scotia with a Master of Science in Audiology and a Bachelors in Biology and Neuroscience. She is certified by Speech-Language & Audiology Canada (SAC) and is registered with the College of Speech and Hearing Health Professionals of British Columbia.

Full Bio

Jillian is passionate about improving the lives of people with hearing loss, as she believes that communication is vital to connection and community. She keeps her finger on the pulse on the latest technological developments in hearing aids, and is excited to work with her clients on personalized solutions for their individual lifestyles. Jillian understands that hearing loss can be difficult, and is looking forward to guide her clients with patience and care. She is available to answer questions on hearing loss, tinnitus, and hearing aids. When not at the clinic, you may catch her hiking, at a concert (with ear protection of course!), or getting muddy at the pottery studio.

Maria Jacaruso

Customer Care Representative

Maria is a Customer Care Representative at West Broadway location. Having originally received her schooling as a Medical Office Assistant, she began a transition into the world of audiology in 2010. When she is not bringing a smile to the clientele at her clinic, or offering them copious amounts of cookies, she enjoys spending time with her two daughters.

Full Bio

Melissa Kelly

Community Outreach Coordinator

Melissa Kelly has worked in the hearing aid industry for over 4 years. She was drawn to NexGen Hearing’s philosophy of value and integrity and joined the team in summer 2013. Melissa worked for years as a Customer Care Representative but made the switch to Community Outreach Coordinator.

Full Bio

Melissa is active in completing hearing screening events and community talks on hearing health in pharmacies, care homes and community centres. Melissa attended The Art Institute of Vancouver where she studied Graphic Design. Melissa is an active hiker and movie watcher.


1239 West Broadway
Vancouver, BC V6H 1G7

Phone: 604.734.4327 Fax: 604.734.4379
Hours: Monday-Friday 9:00 am – 5:00 pm
Closed: Monday-Friday 12:00 pm – 1:00 pm

Enjoy Free Parking See Details

Two free parking spots are located off the alley in the Seoul Korea Restaurant underground parkade. When traveling North on Alder street, the entrance to the alley is on the East side of the street between Broadway and 8th Avenue. Additional Free parking available. Please call for details.

NG W Broadway Parking Map 1

Client Reviews

Jillian and Maria are so professional, and vibrant. Anatomy and how the ear functions video, was so informative, amazing graphics! Tremendous hospitality with refreshments! Thanks for such outstanding care! Fantastic experience! Highly recommended!
18:22 27 Jun 17
I had purchased a hearing aid about 5 years ago from Mainland Hearing which has rebranded itself as NexGen Hearing . Dr. Soltani re tested my hearing and found that my right ear was fine and my left ear has not deteriorated since my last hearing test a few years prior. I have been having problems hearing voices especially in crowded spaces and even when my wife asked me a question( great excuse to ignore her) . Dr Soltani recommended a resound Linx 3d and was so sure I would see the difference he gave me a demo hearing aid to try for three weeks , Technology has changed so much that Dr . Soltani asked me for my Iphone where he promptly downloaded the Resound app and synced the aid my phone along with blue tooth .. This allows me to change settings for "norma;. Restaurants, Outdoors , and music environments. It also allows me to establish my own settings by altering the sound enhancer features by increasing or decreasing bass treble or middle on the sound spectrum.. I almost immediately could hear better . When I got home I could no longer use hearing as an excuse not to respond to my wife ( for every positive there is a negative) . It didn't take me long to decide to purchase and I am noticing a big change in my hearing environment . Let me make something clear hearing aids are not a panacea for hearing loss .It helps a great deal but nothing at this time , can fully replace hearing loss . My resound though is pretty darn good mind you . NexGen service is excellent I had an issue the next day and there wonderful staff solved the issue the next day by walking through the steps to on my Iphone to turn off blue tooth a feature I found not very helpful in hearing cellphone calls in fact I couldn't hear them at all . >My purchase kit included a zillion batteries as well as ear wax guard protectors. The cost was not inexpensive but I felt I got excellent value for the money I spent . I don't know what hearing aids are not covered by our universal health plan. Hearing is so important to our everyday quality of life . In closing highly recommend
Larry Jacobson
Larry Jacobson
16:41 18 Aug 17
The staff is friendly, helpful and highly professional. The audiologist, Ms Soh, conducted a free hearing test that provided very useful information. I will be back to this clinic for my follow up test.
Beatriz Gonzalez
Beatriz Gonzalez
20:34 27 Feb 17
So pleasant, polite and knowledgeable. Excellent. The receptionist is Maria and she is so friendly. Thank you for a great service. Free parking too for visitors around back.
Dal B
Dal B
17:25 22 Dec 16

NexGen Hearing

New Westminster Hearing Clinic


NexGen Hearing New Westminster is our full service and full-time hearing aid clinic located on E. Columbia Street, near the Royal Columbian Hospital. We pride ourselves on offering the most exceptional care and service. We understand that strong relationships and trust are required of us by our clients and we embrace this. We encourage family members to take part in their loved one’s journey to better hearing. We are delighted to be a part of this vibrant community, and look forward to meeting you!