NexGen Hearing

Victoria Downtown Hearing Clinic


The Victoria Downtown Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at Victoria Downtown NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level of professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At Victoria Downtown Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!

90 day trial and air miles

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*Exclusions to free hearing tests include: pediatric hearing tests, employment requirement testing and specialized testing requirements. 

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Mike Henwood

Mike Henwood


I have lived in the Westshore of Victoria for over 50 years , I have been happily married to the same wonderful lady for 31 years and have two children. I enjoy everything to do with listening to and making music. I have been very interested in music and high quality sound systems since my early high school days.

Full Bio
When the opportunity came about to pursue working in the Hearing health field and helping people improve their quality of life through better hearing, I thought to myself, yes that seems like a field I would really enjoy. I then started a 2 year college course at Grant McEwan College in Edmonton that was successfully completed. I then became Provincially licensed to help people hear better with the use of hearing aids. I have worked in the Hearing health field for the past 12 years. I have worked with every brand of hearing aid and built a great store of knowledge and experience. It would be my great pleasure to help you to success with your hearing aids.
Tina Polvi

Tina Polvi

Customer Care Representative

I have worked for NexGen Hearing since February 2014, and I absolutely love it. I have never worked for a company that is so caring and compassionate to their clients, as well as their staff. I am honestly impressed at how NexGen Hearing strives to provide the absolute best product, exceptional services and value to their clients. Staff are treated like family. I feel truly blessed and honored to be able to work with Mike, and with all of the other staff members.

Full Bio



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Victoria Downtown hearing clinic

Frequently Asked Questions About Hearing Aids in Victoria Downtown

I have hearing loss in both ears, is it necessary to wear two hearing aids?

There are a number of advantages of using two hearing aids instead of only one. The primary benefits are the more natural listening experience, better directional hearing, and the increased ability to separate voices from noise. Using two hearing aids will maximize their effect, and give you the best experience possible when using hearing aids.

How do I know if I need a hearing aid?

Here, at the NexGen Hearing Center in Victoria Downtown, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.

Our Victoria Downtown audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.

What are the best hearing aid brands?

Choosing the right hearing aid brand is very important to ensure your device is a reliable, effective, and safe. The best brand for you is often dependent on numerous factors relative to your specific situation. There is no one best brand of hearing aid as each case is different. That being said, choosing a well known and trusted brand within the medical community is a good path to take for peace of mind. NexGen Hearing partners with only the highest quality hearing aid manufacturers in the world. Resound, Phonak, and Oticon are only a few of our partners dedicated to providing you with the best hearing possible. Consult with one of our NexGen Hearing audiologists to find out which one works best for you.

How much do hearing aids cost?

Hearing aid prices vary from several hundred dollars up to a few thousand, and it all depends on the advancement of the technology used in each device. Affordable hearing aids as well as more expensive options come with different features. You can think of hearing aids as coming in levels of “gold, silver, or bronze.” If your listening needs are simple, it just might be that even the most basic hearing aid is enough for you. If your life is more active and you find yourself wanting to hear better in more active and noisy listening environments, then a more sophisticated level of hearing aids features will give you more benefit. NexGen Hearing also offers financing options to help you with an affordable option to improve your hearing. Learn more about our lease to hear financing and other hearing aid financing options.

How long do hearing aid batteries last?

The life of a hearing aid’s battery is impacted by many factors such as the hearing aid model, battery brand, battery technology, and how the device is used. The model of the hearing aid is integral in determining the life of the battery. Some hearing aids are better than others in relation to battery consumption while others offer features that will more quickly drain a battery. Batteries come in four common sizes (10, 312, 13, 675). Based on a 16 hour day of wear, the average lifespan for a standard battery is listed below:

  • Size 10: 3 – 7 days
  • Size 312: 3 – 10 days
  • Size 13: 6 – 14 days
  • Size 675: 9 – 20 days

If you prefer, rechargeable hearing aid batteries are also available for certain models of hearing aids that greatly improve the ease of replacing your batteries. Consult with your Victoria Downtown hearing aid practitioner for additional details.

Victoria Downtown Client Reviews

Stan Haner
Stan Haner
21:44 31 Jan 20
Good to be able to hear better
Siiri Fortey
Siiri Fortey
19:22 23 Aug 19
I always enjoy dealing with Tina & Mike. They are friendly, personable and always provide great service.They are such a great team!
perry noble
perry noble
21:16 25 Jun 19
Tina Polvi
Tina Polvi
17:52 21 Mar 19
It is a privilege to be part of this company and work with Mike at the Victoria Downtown office. 5 stars well deserved!
John Rumsby
John Rumsby
23:18 10 Feb 19
From my first appointment to be fitted for my hearing aids I found Mike Henwood and the office staff very pleasant and efficient in solving and adjusting my hearing aids. The office has also provide follow uo to ensure I'm satisfied with the hearing aids.
Lisa Phillips
Lisa Phillips
17:24 07 Feb 19
Great service, helpful staff. I would recommend NexGen Downtown Victoria.
Ian Robertson
Ian Robertson
00:22 07 Feb 19
Nexgen is a very helpful, competent organization, and this office is superb at looking after customers. AS an engineer, I have quite specific expectations from my hearing aids. Nexgen delivered, and when I had a problem, they stayed on it until it was fixed. Their warranty on product is exceptional. The added products, such as the TV sound adapter, makes watching very pleasureable.No need to shop elsewhere.
Erin Millward
Erin Millward
20:10 03 Aug 16
Next Reviews

Types of Hearing Loss

There are multiple types of hearing loss that include sensorineural, conductive and sometimes even a mixture of these. A hearing test at the Victoria Downtown Hearing Clinic can identify the nature and degree of your hearing loss. A hearing loss between 16-25 dB is considered to be minimal, roughly equivalent to lightly plugging each ear with your fingers. The next level is mild hearing loss (26-40dB) which can result in not hearing the ends of words or not hearing short words. It may be challenging to separate background noise from speech with this level of loss, and hearing aids are often suggested. Moderate hearing loss (41-55 dB) can make phone conversations challenging and result in as much as a 50% reduction in the understanding of speech from outside a 5-foot radius. This level of hearing loss can cause sensations of isolation and disconnection. If symptoms are more extreme than these, you might have severe or even profound hearing loss. This can lead to major quality of life issues. Some people can suffer from high-frequency hearing loss (1500Hz-8000Hz), in which speech and most other noises will sound loud enough, but speech will still be unclear. Background noise will make the problem even worse. More recent designs of listening devices, including open fit and receiver-in-the-canal, are very helpful for this category of hearing loss. These designs permit lower frequency sounds to get into the ear canal normally while enhancing higher frequency sounds.

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