NexGen Hearing

Victoria Fairfield Hearing Clinic


The Victoria Fairfield Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at Victoria Fairfield NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level of professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At Victoria Fairfield Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!

90 day trial and air miles

Schedule a *Free Hearing Test 

*Exclusions to free hearing tests include: pediatric hearing tests, employment requirement testing and specialized testing requirements. 

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Selene Finlayson

Selene Finlayson


For most of her life Selene grew up around the hearing industry. Her father, Marke Hambley, started his first hearing clinic in Victoria in the early 1970’s, when she was a young child. Through the years growing up, she observed her father assist many people improve their quality of life through better hearing. He started to expand his business throughout Vancouver Island; hence “Island Hearing Services” began.

Full Bio
As a teenager she would work part time in the summer at his clinics helping with filing and some administration assistance. After being a stay-at-home mom, she decided to work full time at Island Hearing Services Sidney clinic as a Customer Service Representative at the front desk. She quickly realized her passion for the hearing industry, and desired to understand more about hearing loss and better hearing. When the timing was right, she accepted the first new Audiometric Technician role in the company, assisting the Audiologists and Hearing Instrument Practitioners with instruction to clients on how to use their hearing aids, as well as performing hearing screenings, earmold impressions for noise plugs and swim plugs, and developing community services. She became certified as an Audiologist’s Assistant through Nova Southeastern University, and completed the course from the International Institute for Hearing Instruments and Studies for Professionals in Hearing Health Sciences. The Audiometric Technician position became a key clinic support role within the company. As the program grew, a training facility was developed and Selene took on her next role as the Audiometric Technician Trainer/Coordinator. After the initial training, she would travel to clinics throughout the country to continue training, coaching and supporting the Aud Techs. Selene enjoyed the time spent with her co-workers helping them develop their skills, which in turn allowed her to develop her own skills. She continued on in this role for approximately 3 years. She then accepted her next role as the Regional Office Manager throughout part of Vancouver Island, helping train, improve and retain the highest standard of customer service within the Island Hearing Services clinics. Selene was always eager to complete her certification as a Hearing Instrument Practitioner and get back to clinical work – one on one with clients. She obtained her license as a Hearing Instrument Practitioner in 2009, after the 2 years as Regional Office Manager, and much encouragement for years from her father. So following many years of education and training she became a Registered Hearing Instrument Practitioner and worked in the Royal Oak Branch in Victoria. Selene is now on her next adventure starting a new retail hearing aid dispensing business with her father to continue their mission and vision, and the adventure goes on! A Message From Selene: I am married 27 years and am proud to say I have 2 children who have completed their Bachelor’s Degree at UVic and both very hard workers. My husband and I spend every weekend in the summer at our vacation site on Great Central Lake on Vancouver Island. My passion is boating, hiking, cycling, swimming and spending time with my family whenever possible. I often in the summer will be on the lake driving our boat while pulling my husband through our waterski course, riding his airchair or barefoot waterskiing…YES…I do have a daredevil for a husband! Life is never boring at our place. Our motto is “Never slow down, Never grow old!” (Although, I do like my quiet times when needed for sanity sake). My future plans are to one day take a few months and travel various parts of the world to learn about different cultures and history. As well, I strongly believe in helping others and would like to plan a trip to a 3rd world country to volunteer my time and educate people on hearing health & hearing loss and donate my time to fit hearing aids on less fortunate people.
Kate Stuart

Kate Stuart


Kate joined the NexGen Hearing team as a Customer Care Representative in November 2012 after spending time volunteering with Selene Finlayson in the first NexGen clinic. Kate qualified as a Hearing Instrument Practitioner in 2015 and is assisting at the NexGen clinics in Oak Bay and Fairfield, Victoria.

Full Bio
Kate has a degree in Kinesiology and a background working in the spinal health field. Kate loves working with people of all ages and helping them improve their health and quality of life. She is excited to be a part of a great team and is looking forward to continuing to learn and work in the hearing aid industry. During her free time, she enjoys running, indoor climbing, hiking, traveling and spending time with her family.


10-1516 Fairfield Road
Victoria BC, V8S 1G1
Phone: 250.590.2088 Fax: 250.590.4288
Hours: Monday-Friday 9:00 am – 4:30 pm
Closed: Monday-Friday 12:30 pm – 1:00 pm

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Victoria Fairfield hearing clinic

Frequently Asked Questions About Hearing Aids in Victoria Fairfield

How often should I have my hearing tested?

Hearing loss impacts everyone differently and can occur at any age and for a variety of reasons. Age-related hearing loss occurs due to changes in the structure of your inner ear although changes can also occur in your middle ear. As such, the National Campaign for Better Hearing recommends a baseline hearing test at 60 years of age, although a baseline hearing test is recommended to serve as a reference point at any age.

After your initial baseline hearing test, if you are 60 years or older, you should have your hearing tested on an annual basis. You can have your hearing tested for free at the Victoria Fairfield Hearing Clinic. Schedule your free hearing test with us today.

How do I know if I need a hearing aid?

Here, at the NexGen Hearing Center in Victoria Fairfield, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.

Our Victoria Fairfield audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.

Will a hearing aid restore my hearing to normal?

A hearing aid will make it easier to hear, but cannot restore the natural function of your ear. Your hearing will be vastly improved with hearing aids.

How much do hearing aids cost?

Hearing aid prices vary from several hundred dollars up to a few thousand, and it all depends on the advancement of the technology used in each device. Affordable hearing aids as well as more expensive options come with different features. You can think of hearing aids as coming in levels of “gold, silver, or bronze.” If your listening needs are simple, it just might be that even the most basic hearing aid is enough for you. If your life is more active and you find yourself wanting to hear better in more active and noisy listening environments, then a more sophisticated level of hearing aids features will give you more benefit. NexGen Hearing also offers financing options to help you with an affordable option to improve your hearing. Learn more about our lease to hear financing and other hearing aid financing options.

How do hearing aids perform in loud environments?

Modern hearing aids use cutting edge technology to eliminate background noise and help you focus on sounds you want to hear.

Victoria Fairfield Client Reviews

Deirdre Dunn
Deirdre Dunn
06:21 01 Feb 20
Becca Callan
Becca Callan
02:21 30 Jan 20
perry noble
perry noble
15:50 11 Jul 19
Lorraine Lewis
Lorraine Lewis
16:21 11 May 17
I took my 92yr old dad , who was having issues with his expensive hearing aids he had bought back in Ontario. He was anxious to go as his experiences with a hearing aid company in Ontario was less than favourable. We where greeted by Tannis who was super friendly and patient. Resolved the problem at no fee to our surprise. Excellent customer service.. Thank you.Lorraine
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Types of Hearing Loss

There are several kinds of hearing loss including sensorineural, conductive and sometimes a combination of these. A hearing test at Victoria Fairfield Hearing Clinic can identify the nature and degree of hearing loss. Hearing loss is measured primarily in dB, or decibels, the unit used to measure the intensity of sound. A hearing loss between 16-25 dB is considered to be minimal and is equal to gently plugging each ear with your fingers. The next level is mild hearing loss (26-40dB) and can cause difficulty with hearing the ends of words or short words. With these symptoms it might be a challenge to differentiate background sounds from speech — and hearing aids are typically suggested for this level of hearing loss. Moderate hearing loss (41-55 dB) can make telephone calls difficult and lead to as much as a 50% decrease in the understanding of speech from outside a 5-foot radius. This level of hearing loss can cause sensations of isolation and disconnection. If the loss is more serious than these, you might have severe or even profound degrees of hearing loss. These can lead to major lifestyle concerns. Some individuals can suffer from High-frequency hearing loss (1500Hz-8000Hz). While speech and most other sounds will be viewed as loud enough, speech will be unclear, and background noise will make the situation even worse. The latest designs of hearing aids, including open fit and receiver-in-the-canal, would be most beneficial in these situations. These models enable the low frequency sounds to come into the ear canal naturally while amplifying the higher frequency sounds to enhance the clarity of speech.

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