NexGen Hearing

Victoria Oak Bay Hearing Clinic


The Victoria Oak Bay Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at Victoria Oak Bay NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level of professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At Victoria Oak Bay Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!

90 day trial and air miles

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*Exclusions to free hearing tests include: pediatric hearing tests, employment requirement testing and specialized testing requirements. 

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Selene Finlayson

Selene Finlayson


Selene grew up around the hearing industry working in a family business of hearing clinics for 40 years. This inspired her decision to become a Registered Hearing Instrument Practitioner. She has had a successful career for over 20 years and is the proud owner of the first NexGen Hearing clinic in BC. Her passion is reflected in the continued work to improve the quality of life of her clients through better hearing.

Full Bio

Selene is an active member of the of the Oak Bay Business Improvement Association and has been acting as the treasurer and director of the Hearing Instrument Practitioner Society (HIPS) of BC since 2013. In her role, she helps organize symposiums and trade shows that bring together hearing health industry providers from all over North America. 

When not assisting clients, Selene spends time at her lakeside cottage surrounded by nature, wildlife, friends and family. She enjoys many different water sports, hiking and most of all spending time with her children and grandchildren.

Kate Stuart

Kate Stuart


Kate joined the NexGen Hearing team as a Customer Care Representative in November 2012 after spending time volunteering with Selene Finlayson in the first NexGen clinic. Kate qualified as a Hearing Instrument Practitioner in 2015 and is assisting at the NexGen clinics in Oak Bay and Fairfield, Victoria.

Full Bio
Kate has a degree in Kinesiology and a background working in the spinal health field. Kate loves working with people of all ages and helping them improve their health and quality of life. She is excited to be a part of a great team and is looking forward to continuing to learn and work in the hearing aid industry. During her free time, she enjoys running, indoor climbing, hiking, traveling and spending time with her family.



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Victoria Oak Bay hearing clinic

Frequently Asked Questions

How often should I have my hearing tested?

Hearing loss impacts everyone differently and can occur at any age and for a variety of reasons. Age-related hearing loss occurs due to changes in the structure of your inner ear although changes can also occur in your middle ear. As such, the National Campaign for Better Hearing recommends a baseline hearing test at 60 years of age, although a baseline hearing test is recommended to serve as a reference point at any age.

After your initial baseline hearing test, if you are 60 years or older, you should have your hearing tested on an annual basis. You can have your hearing tested for free at the Victoria Oak Bay Hearing Clinic. Schedule your free hearing test with us today.

How do I know if I need a hearing aid?

Here, at the NexGen Hearing Center in Victoria Oak Bay, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.

Our Victoria Oak Bay audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.

What are the best hearing aid brands?

Choosing the right hearing aid brand is very important to ensure your device is a reliable, effective, and safe. The best brand for you is often dependent on numerous factors relative to your specific situation. There is no one best brand of hearing aid as each case is different. That being said, choosing a well known and trusted brand within the medical community is a good path to take for peace of mind. NexGen Hearing partners with only the highest quality hearing aid manufacturers in the world. Resound, Phonak, and Oticon are only a few of our partners dedicated to providing you with the best hearing possible. Consult with one of our NexGen Hearing audiologists to find out which one works best for you.

How much do hearing aids cost?

Hearing aid prices vary from several hundred dollars up to a few thousand, and it all depends on the advancement of the technology used in each device. Affordable hearing aids as well as more expensive options come with different features. You can think of hearing aids as coming in levels of “gold, silver, or bronze.” If your listening needs are simple, it just might be that even the most basic hearing aid is enough for you. If your life is more active and you find yourself wanting to hear better in more active and noisy listening environments, then a more sophisticated level of hearing aids features will give you more benefit. NexGen Hearing also offers financing options to help you with an affordable option to improve your hearing. Learn more about our lease to hear financing and other hearing aid financing options.

How long do hearing aid batteries last?

The life of a hearing aid’s battery is impacted by many factors such as the hearing aid model, battery brand, battery technology, and how the device is used. The model of the hearing aid is integral in determining the life of the battery. Some hearing aids are better than others in relation to battery consumption while others offer features that will more quickly drain a battery. Batteries come in four common sizes (10, 312, 13, 675). Based on a 16 hour day of wear, the average lifespan for a standard battery is listed below:

  • Size 10: 3 – 7 days
  • Size 312: 3 – 10 days
  • Size 13: 6 – 14 days
  • Size 675: 9 – 20 days

If you prefer, rechargeable hearing aid batteries are also available for certain models of hearing aids that greatly improve the ease of replacing your batteries. Consult with your Victoria Oak Bay hearing aid practitioner for additional details.

Victoria Oak Bay Client Reviews

priyanka podder
priyanka podder
22:09 27 Nov 19
I did my free hearing test here.. Selene is very warm and friendly , the entire session went smooth and fun. Definitely recommend Selene.
Steve Otway
Steve Otway
03:35 28 Oct 19
The staff in the oak Bay officer are absolutely great
robyn wein
robyn wein
21:26 11 Oct 19
At the Oak Bay Nexus Hearing Clinic Selene Finlayson had outstanding customer service, was highly professional and extremely helpful with giving me my hearing test. I rate this clinic A+.
Christine Egginton
Christine Egginton
04:02 19 Sep 19
Very helpful and affordable
Van Denne
Van Denne
00:17 05 Sep 19
Great service friends
Keven Demski
Keven Demski
22:26 05 Apr 19
They’re all very very kind and patient and they have awesome product (THE BEST)
Shawna Reid
Shawna Reid
17:40 19 Jul 18
I would definitely recommend this ear specialist to all my peers, co-workers and boss.
Angela Burgaretta
Angela Burgaretta
16:12 12 Jun 18
Kate Stuart
Kate Stuart
05:14 07 Nov 17
Erin Millward
Erin Millward
20:46 03 Oct 17
Wonderful service!
Next Reviews

Types of Hearing Loss

There are several types of hearing loss, that include sensorineural, conductive and sometimes a mixture of these types. A hearing test at Victoria Oak Bay Hearing Clinic can spot the nature and degree of your hearing loss. A hearing loss between 16-25 dB is considered to be very slight and amounts to gently plugging each ear with your fingers. The next level is a moderate hearing loss (26-40dB) which can result in not hearing completions of words or not hearing brief words. It might be challenging to differentiate background noise from speech with this type, and listening devices are typically recommended for this level of hearing loss. Moderate hearing loss (41-55 dB) can make conversations on the phone difficult and also cause as much as a 50% reduction in the understanding of speech beyond a 5-foot radius. This level of hearing loss can lead to sensations of seclusion and disconnection. If symptoms are more severe than these, you might have severe and even extensive degrees of hearing loss. This can lead to major quality of life issues. Some individuals can suffer from high-frequency hearing loss (1500Hz-8000Hz). With high-frequency loss, speech and most other sounds will be viewed as loud enough, but speech will be unclear. Background noise will make the issue worse. The more recent style of listening devices, consisting of open fit and receiver-in-the-canal, are most helpful for this type of hearing loss. These models enable the lower frequency sounds to enter the ear canal normally while enhancing higher frequency sounds to improve speech clarity.

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