NexGen Hearing

Victoria Oak Bay Hearing Clinic

 

The Victoria Oak Bay Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at Victoria Oak Bay NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level of professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At Victoria Oak Bay Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!

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Selene Finlayson

RHIP

For most of her life Selene grew up around the hearing industry. Her father, Marke Hambley, started his first hearing clinic in Victoria in the early 1970’s, when she was a young child. Through the years growing up, she observed her father assist many people improve their quality of life through better hearing. He started to expand his business throughout Vancouver Island; hence “Island Hearing Services” began.

Full Bio

As a teenager she would work part time in the summer at his clinics helping with filing and some administration assistance. After being a stay-at-home mom, she decided to work full time at Island Hearing Services Sidney clinic as a Customer Service Representative at the front desk. She quickly realized her passion for the hearing industry, and desired to understand more about hearing loss and better hearing. When the timing was right, she accepted the first new Audiometric Technician role in the company, assisting the Audiologists and Hearing Instrument Practitioners with instruction to clients on how to use their hearing aids, as well as performing hearing screenings, earmold impressions for noise plugs and swim plugs, and developing community services. She became certified as an Audiologist’s Assistant through Nova Southeastern University, and completed the course from the International Institute for Hearing Instruments and Studies for Professionals in Hearing Health Sciences. The Audiometric Technician position became a key clinic support role within the company. As the program grew, a training facility was developed and Selene took on her next role as the Audiometric Technician Trainer/Coordinator. After the initial training, she would travel to clinics throughout the country to continue training, coaching and supporting the Aud Techs. Selene enjoyed the time spent with her co-workers helping them develop their skills, which in turn allowed her to develop her own skills. She continued on in this role for approximately 3 years. She then accepted her next role as the Regional Office Manager throughout part of Vancouver Island, helping train, improve and retain the highest standard of customer service within the Island Hearing Services clinics. Selene was always eager to complete her certification as a Hearing Instrument Practitioner and get back to clinical work – one on one with clients. She obtained her license as a Hearing Instrument Practitioner in 2009, after the 2 years as Regional Office Manager, and much encouragement for years from her father. So following many years of education and training she became a Registered Hearing Instrument Practitioner and worked in the Royal Oak Branch in Victoria. Selene is now on her next adventure starting a new retail hearing aid dispensing business with her father to continue their mission and vision, and the adventure goes on! A Message From Selene: I am married 27 years and am proud to say I have 2 children who have completed their Bachelor’s Degree at UVic and both very hard workers. My husband and I spend every weekend in the summer at our vacation site on Great Central Lake on Vancouver Island. My passion is boating, hiking, cycling, swimming and spending time with my family whenever possible. I often in the summer will be on the lake driving our boat while pulling my husband through our waterski course, riding his airchair or barefoot waterskiing…YES…I do have a daredevil for a husband! Life is never boring at our place. Our motto is “Never slow down, Never grow old!” (Although, I do like my quiet times when needed for sanity sake). My future plans are to one day take a few months and travel various parts of the world to learn about different cultures and history. As well, I strongly believe in helping others and would like to plan a trip to a 3rd world country to volunteer my time and educate people on hearing health & hearing loss and donate my time to fit hearing aids on less fortunate people.

Kate Stuart

B.Sc., RHIP

Kate joined the NexGen Hearing team as a Customer Care Representative in November 2012 after spending time volunteering with Selene Finlayson in the first NexGen clinic. Kate qualified as a Hearing Instrument Practitioner in 2015 and is assisting at the NexGen clinics in Oak Bay and Fairfield, Victoria.

Full Bio

Kate has a degree in Kinesiology and a background working in the spinal health field. Kate loves working with people of all ages and helping them improve their health and quality of life. She is excited to be a part of a great team and is looking forward to continuing to learn and work in the hearing aid industry. During her free time, she enjoys running, indoor climbing, hiking, traveling and spending time with her family.

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Frequently Asked Questions

How often should I have my hearing tested?

Hearing loss impacts everyone differently and can occur at any age and for a variety of reasons. Age-related hearing loss occurs due to changes in the structure of your inner ear although changes can also occur in your middle ear. As such, the National Campaign for Better Hearing recommends a baseline hearing test at 60 years of age, although a baseline hearing test is recommended to serve as a reference point at any age.

After your initial baseline hearing test, if you are 60 years or older, you should have your hearing tested on an annual basis. You can have your hearing tested for free at the Victoria Oak Bay Hearing Clinic. Schedule your free hearing test with us today.

How do I know if I need a hearing aid?

Here, at the NexGen Hearing Center in Victoria Oak Bay, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.

Our Victoria Oak Bay audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.

What are the best hearing aid brands?

Choosing the right hearing aid brand is very important to ensure your device is a reliable, effective, and safe. The best brand for you is often dependent on numerous factors relative to your specific situation. There is no one best brand of hearing aid as each case is different. That being said, choosing a well known and trusted brand within the medical community is a good path to take for peace of mind. NexGen Hearing partners with only the highest quality hearing aid manufacturers in the world. Resound, Phonak, and Oticon are only a few of our partners dedicated to providing you with the best hearing possible. Consult with one of our NexGen Hearing audiologists to find out which one works best for you.

How much do hearing aids cost?

Hearing aid prices vary from several hundred dollars up to a few thousand, and it all depends on the advancement of the technology used in each device. Affordable hearing aids as well as more expensive options come with different features. You can think of hearing aids as coming in levels of “gold, silver, or bronze.” If your listening needs are simple, it just might be that even the most basic hearing aid is enough for you. If your life is more active and you find yourself wanting to hear better in more active and noisy listening environments, then a more sophisticated level of hearing aids features will give you more benefit. NexGen Hearing also offers financing options to help you with an affordable option to improve your hearing. Learn more about our lease to hear financing and other hearing aid financing options.

How long do hearing aid batteries last?

The life of a hearing aid’s battery is impacted by many factors such as the hearing aid model, battery brand, battery technology, and how the device is used. The model of the hearing aid is integral in determining the life of the battery. Some hearing aids are better than others in relation to battery consumption while others offer features that will more quickly drain a battery. Batteries come in four common sizes (10, 312, 13, 675). Based on a 16 hour day of wear, the average lifespan for a standard battery is listed below:

  • Size 10: 3 – 7 days
  • Size 312: 3 – 10 days
  • Size 13: 6 – 14 days
  • Size 675: 9 – 20 days

If you prefer, rechargeable hearing aid batteries are also available for certain models of hearing aids that greatly improve the ease of replacing your batteries. Consult with your Victoria Oak Bay hearing aid practitioner for additional details.

Victoria Oak Bay Client Reviews

Christine Egginton
Christine Egginton
04:02 19 Sep 19
Very helpful and affordable
Van Denne
Van Denne
00:17 05 Sep 19
Great service ...like friends
Keven Demski
Keven Demski
22:26 05 Apr 19
They’re all very very kind and patient and they have awesome product (THE BEST)
Shawna Reid
Shawna Reid
17:40 19 Jul 18
I would definitely recommend this ear specialist to all my peers, co-workers and boss.
Angela Burgaretta
Angela Burgaretta
16:12 12 Jun 18
Kate Stuart
Kate Stuart
05:14 07 Nov 17
Erin Millward
Erin Millward
20:46 03 Oct 17
Wonderful service!
Next Reviews

Types of Hearing Loss

There are several types of hearing loss, that include sensorineural, conductive and sometimes a mixture of these types. A hearing test at Victoria Oak Bay Hearing Clinic can spot the nature and degree of your hearing loss. A hearing loss between 16-25 dB is considered to be very slight and amounts to gently plugging each ear with your fingers. The next level is a moderate hearing loss (26-40dB) which can result in not hearing completions of words or not hearing brief words. It might be challenging to differentiate background noise from speech with this type, and listening devices are typically recommended for this level of hearing loss. Moderate hearing loss (41-55 dB) can make conversations on the phone difficult and also cause as much as a 50% reduction in the understanding of speech beyond a 5-foot radius. This level of hearing loss can lead to sensations of seclusion and disconnection. If symptoms are more severe than these, you might have severe and even extensive degrees of hearing loss. This can lead to major quality of life issues. Some individuals can suffer from high-frequency hearing loss (1500Hz-8000Hz). With high-frequency loss, speech and most other sounds will be viewed as loud enough, but speech will be unclear. Background noise will make the issue worse. The more recent style of listening devices, consisting of open fit and receiver-in-the-canal, are most helpful for this type of hearing loss. These models enable the lower frequency sounds to enter the ear canal normally while enhancing higher frequency sounds to improve speech clarity.

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