NexGen Hearing

West Kelowna Hearing Clinic


The West Kelowna NexGen Hearing clinic provides general audiology services such as diagnostic hearing tests, tinnitus assessments, and hearing aid fittings, among other services. We also provide specialized hearing aids which are not available at most hearing clinics. Our greatest joy is in seeing the life-changing impact that hearing aids have on our patients. Within our first year of operation we have already gotten to know many different community groups as we have been invited to speak on the subject of hearing health, for various community service groups and associations in both West Kelowna and Peachland.

Tom Millar

Registered Hearing Instrument Practitioner

With twenty years in the health care product industry, Tom has amassed a wealth of practical experience and knowledge that has been instrumental in skillfully caring for his clients’ hearing care needs. You will often hear Tom referring to your experiences with adapting to your eyewear, as his history in the field of optics is where he honed his skills in patient counselling early in his career.

Full Bio

Growing up in a small BC Interior town, in a family where hearing loss was prevalent, he developed a compassion early on for the hearing impaired. This naturally led to a career path to become a hearing practitioner and eventually a clinic owner where he continues to fulfill his passion of helping find solutions for those suffering with many different types of hearing loss.In recent years developing his career skills, Tom has added specialty hearing certifications to his resume. As a self proclaimed “life long learner”, Tom is always striving to find the right solution for his growing list of satisfied clients. In 2007, Tom and his wife, Allison moved from Victoria to Kelowna where they now raise their two young boys. In the winter months you will often find Tom on the slopes of Big White Ski Hill volunteering as a ski patroller/medic, or skiing with his family. This summer, Tom has revived his youthful enthusiasm for slow-pitch baseball on the diamond, playing with a colleague on a NexGen Hearing sponsored team. If you have been a client of Mr. Millar’s in the past, he invites you to drop by and reconnect, and warmly welcomes all future clients who are seeking answers to their hearing needs.

Bonnie Dagg


Bonnie has been with the NexGen Hearing team since 2014 as a Customer Care Representative. She has enjoyed working with an amazing group to help support and encourage better hearing in the community. She is eager to use her background in medical office assisting to help people and provide support for health care providers.

Full Bio

Bonnie values giving exceptional customer service with a smile and creating a warm welcome when you walk in the door. She also loves working in a field where she can play a role in making a difference in someone’s life. When Bonnie is not at the clinic, she enjoys spending time with her family and friends, going for walks with her dog, swimming, and exploring all the beautiful Okanagan has to offer. She has lived and played here since 2007 after being happily married and moving to West Kelowna.


102 – 2139 Louie Drive
Westbank, BC, V4T 3E6

Phone: 778.754.1424 Fax: 778.754.1426
Hours: Monday-Friday 9:00 am – 5:00 pm

Enjoy Free Parking

Client Reviews

Venus Lapierre
Venus Lapierre
17:29 29 Jul 17
Janitorial Professional Cleaning Service Company Rody & Steve
Janitorial Professional Cleaning Service Company Rody & Steve
17:09 26 Nov 13
Just having moved to the area, one of my best finds has been Nexgen West Kelowna. Bonnie, and then Tom treated me with kindness and respect. Their patience and expertise were priceless!
Joan Stevens
Joan Stevens
20:50 26 Apr 18
Dora Burke
Dora Burke
20:41 09 May 18