NexGen Hearing

West Vancouver Hearing Clinic


The West Vancouver Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at West Vancouver NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level of professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At West Vancouver Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!

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Mandy Fisch


Mandy Fisch received her Master of Science (with Honors), as well as Bachelor of Science in Logopaedics (Audiology and Speech Pathology) at the University of Cape Town (UCT), South Africa. She worked at UCT Logopaedics Department as a clinician, Audiology lecturer and clinical supervisor in Audiology for seven years, before moving to Vancouver in 2002.

Full Bio

Mandy is certified by the Canadian Academy of Speech Language Pathologists and Audiologists (CASLPA) and is registered with the College of Speech and Hearing Health Professionals of British Columbia.

Mandy has worked in private practice in West Vancouver since 2004, and more recently purchased the Squamish NexGen Hearing clinic. Her goal has always been to provide comprehensive and stellar hearing healthcare services, whilst working very closely with physicians and Ear, Nose and Throat Specialists on the North Shore. Mandy recognizes the importance of communication in health and well-being and is passionate about assisting her hard of hearing clients to optimize communication for daily living. Her passion to reach out to individuals or communities with hearing healthcare needs, is evident by the work she has done in the community to educate the public about hearing health and awareness. In addition to her work, she has been a volunteer Wish Grantor with the Make A Wish Foundation of BC for over ten years and loves travelling, adventure and spending quality time with family and friends.

Talia Glassman


Talia was born and raised in Vancouver, and graduated from the University of British Columbia with a Master of Science in Audiology. Prior to this, she completed her Bachelor of Science in Kinesiology at Queens University. Talia is registered with the College of Speech and Hearing Health Professionals of British Columbia.

Full Bio

Talia was initially drawn to Audiology after seeing first-hand the benefits hearing aids provided her Grandfather. She understands the impact hearing loss can have on daily life, and cares deeply about helping her clients meet their communication goals. She takes the time to get to know her patients and as a result works hard to develop individualized treatment plans based on their needs. She strives to provide her clients with a deeper understanding of their hearing loss and makes sure they are well informed on the latest hearing aid technology. When she is not busy programming hearing aids and running hearing tests, she enjoys spinning, yoga, exploring BC and spending time with friends and family.

Jessica Slater


Jessica graduated with a BA in Speech and Hearing Therapy from the University of the Witwatersrand, South Africa. She has thirteen years of experience as an audiologist. Jessica started her career in Australia where she worked for two years, then moved to Vancouver Canada where she has been in private practice for eleven years.

Full Bio

Jessica is certified by the Canadian Association of Speech Language Pathologists and Audiologists (CASLPA) and is registered with the College of Speech and Hearing Health Professionals of British Columbia. Jessica is committed to helping her clients attain their hearing and communication goals and she is proud to be a member of the NexGen Hearing team. Jessica enjoys spending time with her family, running and is a passionate cook.

Parisa Ghaemi

Audiometric Technician

Parisa has been with the company since November of 2011 as a Customer Care Representative and has enjoyed learning and growing with such an amazing team. Her passion is helping others and with a combination background of health sciences and customer service, she feels lucky that she’s able to use her knowledge and past experiences on a daily basis to assist people. Outside of work, she likes to spend time with her family. She also enjoys jogging, reading and designing costume jewellery when she finds some free time.

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Frequently Asked Questions

How often should I have my hearing tested?

Hearing loss impacts everyone differently and can occur at any age and for a variety of reasons. Age-related hearing loss occurs due to changes in the structure of your inner ear although changes can also occur in your middle ear. As such, the National Campaign for Better Hearing recommends a baseline hearing test at 60 years of age, although a baseline hearing test is recommended to serve as a reference point at any age.

After your initial baseline hearing test, if you are 60 years or older, you should have your hearing tested on an annual basis. You can have your hearing tested for free at the West Vancouver Hearing Clinic. Schedule your free hearing test with us today.

How do I know if I need a hearing aid?

Here, at the NexGen Hearing Center in West Vancouver, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.

Our West Vancouver audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.

What are the best hearing aid brands?

Choosing the right hearing aid brand is very important to ensure your device is a reliable, effective, and safe. The best brand for you is often dependent on numerous factors relative to your specific situation. There is no one best brand of hearing aid as each case is different. That being said, choosing a well known and trusted brand within the medical community is a good path to take for peace of mind. NexGen Hearing partners with only the highest quality hearing aid manufacturers in the world. Resound, Phonak, and Oticon are only a few of our partners dedicated to providing you with the best hearing possible. Consult with one of our NexGen Hearing audiologists to find out which one works best for you.

How much do hearing aids cost?

Hearing aid prices vary from several hundred dollars up to a few thousand, and it all depends on the advancement of the technology used in each device. Affordable hearing aids as well as more expensive options come with different features. You can think of hearing aids as coming in levels of “gold, silver, or bronze.” If your listening needs are simple, it just might be that even the most basic hearing aid is enough for you. If your life is more active and you find yourself wanting to hear better in more active and noisy listening environments, then a more sophisticated level of hearing aids features will give you more benefit. NexGen Hearing also offers financing options to help you with an affordable option to improve your hearing. Learn more about our lease to hear financing and other hearing aid financing options.

How long do hearing aid batteries last?

The life of a hearing aid’s battery is impacted by many factors such as the hearing aid model, battery brand, battery technology, and how the device is used. The model of the hearing aid is integral in determining the life of the battery. Some hearing aids are better than others in relation to battery consumption while others offer features that will more quickly drain a battery. Batteries come in four common sizes (10, 312, 13, 675). Based on a 16 hour day of wear, the average lifespan for a standard battery is listed below:

  • Size 10: 3 – 7 days
  • Size 312: 3 – 10 days
  • Size 13: 6 – 14 days
  • Size 675: 9 – 20 days

If you prefer, rechargeable hearing aid batteries are also available for certain models of hearing aids that greatly improve the ease of replacing your batteries. Consult with your West Vancouver hearing aid practitioner for additional details.

West Vancouver Client Reviews

Andi Preece
Andi Preece
21:13 31 Jul 19
That Suzanne is lovely, absolutely fabulous, worth her weight in diamonds she is. Bless her and the wonderful office 🙂
17:46 01 Jul 19
My Husband went to another local audiologist and the front desk staff were condescending and unhelpful.He went to NexGen and the staff are totally awesome. Helpful, informative and friendly.Mandy is fantastic and even though I had not purchased my aids from her she helped me with adj. etc. I cannot recommend this office or Mandy highly enough. Its all about service there.
Norma Biegel
Norma Biegel
19:11 26 May 19
Having had a hearing test elsewhere, and been hesitant to commit - a friend recommended Mandy Fisch at NexGen Hearing, West Vancouver. I never looked back! I have had my hearing aids for over a year now and am extremely happy.What an amazing lady Mandy is. Not only is she an extremely highly qualified and experienced Audiologist, but her kindness and caring are above and beyond what one normally experiences. Mandy is genuinely interested in her patients and their individual needs, and always has time to listen and advise. The ongoing customer care is amazing. It is always a pleasure to make a visit to NexGen Hearing West Vancouver where the whole team are welcoming, friendly, and helpful. I would recommend this clinic without hesitation. Thank You!Norma Biegel
Jackson Pike
Jackson Pike
21:48 03 May 19
Quality and Service. Make Mandy at Nexgen your first and Last stop. We have tried others and my mother of 95 years of age couldn’t be happier. She is hearing again. Mandy is very special to her clients and looks after them as if they are the only ones who matter. She talks in a clear and concise form to explain what and why she is doing what she is doing. Over the years they are very happy and eager to share the latest and greatest advances in technology and what advantages if any the new technology may provide. Big thank you from our family and my mother for your knowledge and understanding. 😃😃😃😃😃
Joel Slone
Joel Slone
20:12 04 Mar 19
EXPERTISE, AFTER SALES SERVICE COMPETIVE PRICING :THEY HAVE IT ALLBeing fitted with the most appropriate hearing aids for your degree of hearing loss is no easy task. So as a consumer YOUR most important decision will be choosing the right audioligist.I’ve required hearing aids for more than twenty years, so I speak from experience. “Mandy Fisch at NEXGEN (West Vancouver office) is the most knowledgeable/skilled audioligist I’ve ever been to. I’m very comfortable recommending her & her staff.” Remember that name, you won’t be disappointed.. Can you hear me now? Well yes I can ❗️Thanks Mandy👍👍
Klaus Boedker
Klaus Boedker
15:26 15 Feb 19
Great service and very knowledgeable. They make the whole process of getting a hearing aid seem less daunting and help you every step of the way. Highly recommended.
Pat Hindley
Pat Hindley
18:50 08 Feb 19
Early last Fall I was at a large dinner party at which everyone seemed to be talking in multiple languages from behind velvet curtains. I saw some experienced audiologists and yet, I procrastinated. 'You haven't seen Mandy', persisted a friend. So I did - and that changed everything.Mandy is a highly experienced audiologist with all the technical knowledge and skill required to provide you with a hearing product that fully meets your needs. That you would expect. However, what I didn't expect was to find such a consummate listener, and one with such excellent psychological skills. The latter (my profession) I believe are essential in any practitioner dealing with people's sensitive health issues. For me, what Mandy focused on, was who I was as a listener in the world - and what my world was - and where had I closed it down or compensated as a result of hearing loss. While I was shocked to learn the severity of loss and what it had done to my life, I was completely confident that I would receive exemplary client-centred help. I have and I still am. Mandy goes way above and beyond what is required of a top-of-the-line professional service. I cannot recommend her & her team highly enough. Whatever else you do, make sure you too 'see Mandy' before you make up your mind.
Aaron Feldman
Aaron Feldman
23:53 26 Jan 19
I have been plagued with tinnitus for several years. I recently realized that my hearing had changed and a friend recommended I go see Mandy at NexGen hearing. Mandy and her team are awesome. Mandy tested my hearing and reviewed my history to ensure the right hearing aids were chosen for me. Not only is my hearing now feeling like perfect, the new technology in hearing aids allows me to have total control through an app on my iPhone and my tinnitus, although still present, is almost entirely masked and most of the time I don’t even know it’s there. Mandy, you guys are awesome, and I don’t mean to melodramatic, but you have changed my life. Thank you!!!
Rene Van Haren
Rene Van Haren
17:14 11 Oct 18
Hi Mandy,I just want to drop you a note to express how grateful I am that you talked me into purchasing the latest generation of hearing aids. I first thought it was not necessary but my wife convinced me to go forward....What a difference both in direct hearing as well as within noisy venues. I had the last hearing aids for five years...5 years to long as far as I am concerned.I would also commend your office in the after purchase customer care. As a company you are in thew business of selling your productr but what sets one company from another is the ongoing customer care and your asssociates are incredibly helpful and have taken "immediate" care of any problems or adjustments as necessitated, which I am very thankful for.I will definetly recommend your services to any friends that might in conversation say "what is that you said?" or "can you speak a little louder" as a frustrated me USED to do .You guys are great.....Rene Van Haren
Greg Tait
Greg Tait
21:23 31 Aug 18
I'm giving Mandy, and her crew 5 stars because thanks to them I have been able to comfortably wear my hearing aids for over a year now. My previous experience with hearing aids had been awful. I worked with a different company (who were meant to be top notch), but after 8 months of complete misery, I was finally sent to St. Paul's ENT clinic and diagnosed with full blown fungal infections (2 types of fungus). It took 14 months to clear everything up, and I was advised by the Dr. at St. Paul's not to try hearing aids for 2 years after that. When I was finally given the all clear to proceed my family doctor gave me the name of NexGen West Van as he'd other patients who had had good experiences there. That was June, 2017, it's now August 31st 2018, and I am a very satisfied patient of this clinic. Mandy and her crew are extremely knowledgeable, excellent problem solvers, and I feel completely confident in working with them. Janet
Gary Hudson
Gary Hudson
20:39 06 Jul 18
Mandy at NexGen hearing in west Vancouver has been great gave me my hearing test and paired me up with a perfect pair of hearing aids. She got me set up with the app on my iPhone and now I have complete control right from my phone this has been a great experience I didn’t know what sounds I had been missing till nowThank you Mandy
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Types of Hearing Loss

There are multiple types of hearing loss including sensorineural, conductive and often times a mixture of these. A hearing test at West Vancouver Hearing Clinic can determine the type and degree of hearing loss you may be experiencing. A hearing loss of 16-25 dB is considered to be very slight and is much the same as gently plugging your ears with your fingers. The next level is mild hearing loss (26-40dB) which can lead to not hearing the ends of words or sometimes missing shorter words entirely. With mild hearing loss it can be challenging to clearly hear a conversation when there is any significant background sound — and hearing aids are frequently suggested for this condition. Moderate hearing loss (41-55 dB) can make phone conversations a challenge and can cause up to a 50% deficit in the ability to understand someone talking beyond a 5-foot radius. This level of hearing loss often leads to feelings of seclusion and disconnection from those around you. If your hearing loss is more serious than any of these types, you could have a severe and even profound degree of hearing loss. Either of these can cause very detrimental lifestyle issues. Some individuals can experience high-frequency hearing loss (1500Hz-8000Hz). While conversations and most other sounds will be perceived as being loud enough, speech will still be unclear. Any significant amount of background noise will make the issue even more problematic. The more recent advances in hearing aid designs, such as open fit and receiver-in-the-canal, are helpful with high-frequency hearing loss. These models enable the lower frequency sounds to make their way into the ear canal as they normally would, while amplifying and enhancing the higher frequency sounds to help with speech clarity.

Meet Your Hearing Professional