NexGen Hearing

Victoria Westshore Hearing Clinic


NexGen Hearing Westshore is our full service and full-time hearing aid clinic. We offer professional hearing healthcare in a warm, inviting, and modern office environment. We offer longer appointment times to accommodate a full discussion regarding your hearing test results and any hearing aid or amplification options suitable to your needs. We recognize that taking the first step toward improving your hearing is a difficult one, but the rewards are life-changing. Our goal is to offer quality hearing solutions, and with our patient-focused approach we take the time and care to create a hearing solution that is right for you.

Susan Regimbal

Registered Hearing Instrument Practitioner

Susan studied Hearing Science and Instrument Technology at Grant McEwan University in Edmonton Alberta in 1998 – 2000. While attending full time studies at the university Susan also worked full time at Alberta Hearing Ltd in Edmonton. Graduating in 2000, Susan moved with her family to Victoria BC where she continued her career with Island Hearing Services where she remained for 8 years.

Full Bio
In addition to dispensing hearing aids Susan went on to become the south island Area Manager for Island Hearing responsible for clients, audiology staff, technicians and front staff at 5 clinics. Susan opened her own clinics Westshore Hearing Solutions and Sooke Hearing Solutions, in 2009 and 2011 respectively. In December 2013 Susan partnered with Nexgen Hearing also headquartered in Victoria with 5 locations serving the greater Victoria area. Serving the community where Susan and her family have lived, schooled and worked since 2001 was a top priority when contemplating where to launch a new business. Susan participates in and supports the local community through the Chamber of Commerce and the many out-clinics she does throughout the Westshore and Victoria. Her clinic at the Westshore Town center supports events sponsored by this vibrant and important shopping and community meeting place. Susan currently sits on the board of Hearing Instrument Specialists Society of BC as a director. This is her second post in the last 7 years. Susan has been charged with leading board activities in Education and membership. The Board is responsible for maintaining the highest standards for its members in the best interest of the hard of hearing consumer.

Debbie Greig

Customer Care Representative

Debbie became involved in the hearing industry in 2001 when she started with the Sidney office of Island Hearing Services. She loved working with the clients and going the extra mile to make their experience a pleasant one.

Full Bio
In 2009, her colleague and friend, Sue, opened her own clinic Westshore Hearing Solutions. Debbie who lives in Langford was excited to be able to work so close to where she lives. Debbie is looking forward to continuing to provide quality customer service to all her existing and new clients.


143 – 2955 Phipps Rd
Langford, BC V9B 0J9

Phone: 250.590.3277 Fax: 250.590.4224
Hours: Monday-Friday 9:30 am – 5:00 pm

Enjoy Free Parking

Client Reviews

I have been looked after by Susan and her staff for 5 years now. If your looking to solve your hearing problems you really do need to have someone who will be there for the long term. They are still giving me excellent service and solving my issues to this day,
Thermal King Glass
Thermal King Glass
06:24 31 Oct 15
Erin Millward
Erin Millward
20:07 14 Jul 17
Karl Everell
Karl Everell
16:07 14 Apr 16