NexGen Hearing
White Rock / South Surrey Hearing Clinic

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    *Exclusions to free hearing tests include: pediatric hearing tests, employment requirement testing and specialized testing requirements.

NEXGEN HEARING
White Rock / South Surrey Hearing Clinic

The White Rock / South Surrey Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at White Rock / South Surrey NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level of professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At White Rock / South Surrey Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!

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Other Hearing Device Styles to Explore

IIC: Invisible In Canal

Invisible in the Canal or IIC hearing aids are a great option for many people who suffer mild to moderate hearing loss. IIC hearing aids give you a custom fit deeper in the ear canal, with a sleek, discreet profile that is not visible to others. If you have concerns about the ‘appearance’ and ‘perception’ of wearing a hearing aid, IIC is an effective solution. IIC hearing aids provide an efficient sound

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CIC: Completely In Canal

If you are looking for a low-profile hearing but can’t use an IIC hearing aid due to moderate to severe hearing loss, Completely in Canal or CIC hearing aids may be the right option for you. While you may be considering other, more visible hearing aids, CIC hearing aids offer comparable sound quality and amplification ranging from moderate hearing loss to severe hearing loss. What’s more,

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ITC: In The Canal

While these excellent hearing aids do have a few variations, there’s no mistaking their superior performance and sound amplification qualities. ITE or In-the-Ear hearing aids are a custom fit on the outside of the ear, while ITC (In the Canal) hearing aids are composed of a light plastic shell within the ear canal. Both ITC and ITE hearing aids are low profile, though ITC is the smaller and lower profile in

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See All The Types of Hearing Aids We Offer

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Meet Your Local Hearing Professionals

Sarah Simmons

Melissa Taylor

B.SC., M.SC., RAUD, RHIP

Melissa is a co-owner of NexGen Hearing in White Rock and has over 12 years of experience as an Audiologist. Melissa’s extensive training and experience originated in the UK, earning a bachelor’s degree in Audiology from the University of Bristol, and a Masters in Audiology from the University of Manchester. Melissa achieved industry recognition by earning the UK’s Audiologist of the Year Award in 2016. She is qualified to assess both adults and pediatric patients and is trained in cerumen management (ear wax removal).

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Sarah Simmons

Adam Medeiros

RHIP

Adam is a Registered Hearing Instrument Practitioner and co-owner of the NexGen Hearing clinics in White Rock and South Surrey. In 2015, Adam was drawn to NexGen Hearing by the company’s core values of integrity, customer care and quality service. Working in the hospitality industry for fourteen years, Adam learned that an emphasis on customer service is paramount for any successful business. As a resident of the South Surrey community, Adam volunteers for the Sunnyside Acres Heritage Society, and serves on the board of directors for the Seniors Come Share Society – two organizations working to enrich the quality of live for seniors living in the peninsula.

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Meet Our Supporting Staff

Sarah Simmons

Maria Hicker

Customer Care Representative

Maria Hicker is a well respected and experienced Customer Care Representative, specialising in high standards of quality care and clinic efficiency. Originating from Germany, Maria moved to Canada with her family over 10 years ago and has been working in health care ever since.

Our Services

Free Hearing Test

If you have concerns about hearing loss, the best first step you can take is to get a hearing test. At NexGen Hearing, BC’s leader in hearing health, we provide free hearing checks. Our hearing tests include several measurements to assess type of hearing loss as well as the degree of severity. One of our BC-registered audiologists or clinicians will go through the test results with you, addressing (or ruling out) medically treatable causes of hearing loss as well as the rest of the findings with regard to the nature and extent of your hearing loss. They will also discuss hearing aids with you, including which style hearing aid would best suit your hearing loss and goals. (*exclusions exist, please check with us)
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Hearing Aid Consultation

If you believe you are starting to experience hearing loss or degradation, we can help. For many people, hearing aids are a great way to correct untreated hearing loss and get back to a high quality of life. Whether you currently use hearing aids or have never had a hearing test, the expert audiologists at NexGen Hearing are here to guide you. We will meet with you, give you a free no-obligation hearing check and discuss your options. If it is determined that you need hearing aids, we will help you choose the most suitable option for your hearing loss, hearing goals, and budget. Book your free, no-obligation hearing check and hearing aid consultation at the NexGen Hearing today!
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Hearing Aid Service & Repair

Even if you take good care of your hearing aids, odds are every now and again you will need to get them serviced and repaired. Let the expert audiologists and technicians at NexGen Hearing take care of your hearing aid repairs. In many cases, hearing aid repairs are covered by manufacturer warranty and come at no cost to you. In the event your hearing aids are no longer covered by a warranty, we will provide an up front estimate before we begin any work. If you believe your hearing aids need repair or servicing, book an appointment at your nearest NexGen Hearing clinic. We will discuss your hearing aid repair options and get them back to like new.
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See All The Services Offered At NexGen Hearing

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What Causes Hearing Loss?

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Frequently Asked Questions About Hearing Aids in White Rock/South Surrey

Will a hearing aid restore my hearing to normal?

A hearing aid will make it easier to hear, but cannot restore the natural function of your ear. Your hearing will be vastly improved.

How do I know if I need a hearing aid?

Here, at the NexGen Hearing Center in Abbotsford, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.

Our Abbotsford audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.

What style of hearing aid should I wear?

There are many factors that determine the style of hearing aid that’s right for you, including but not limited to factors such as your degree of hearing loss, size and shape of your ear and ear canal, and any special features that are required.

Your NexGen Hearing audiologist can recommend an appropriate style of hearing aid for you, get in touch today!

How much do hearing aids cost?
Hearing aid prices vary from several hundred dollars up to a few thousand, and it all depends on the advancement of the technology used in each device. Affordable hearing aids as well as more expensive options come with different features. You can think of hearing aids as coming in levels of “gold, silver, or bronze.” If your listening needs are simple, it just might be that even the most basic hearing aid is enough for you. If your life is more active and you find yourself wanting to hear better in more active and noisy listening environments, then a more sophisticated level of hearing aids features will give you more benefit. NexGen Hearing also offers financing options to help you with an affordable option to improve your hearing. Learn more about our lease to hear financing and other hearing aid financing options.
How long do hearing aid batteries last?

The life of a hearing aid’s battery is impacted by many factors such as the hearing aid model, battery brand, battery technology, and how the device is used. The model of the hearing aid is integral in determining the life of the battery. Some hearing aids are better than others in relation to battery consumption while others offer features that will more quickly drain a battery. Batteries come in four common sizes (10, 312, 13, 675). Based on a 16 hour day of wear, the average lifespan for a standard battery is listed below:

  • Size 10: 3 – 7 days
  • Size 312: 3 – 10 days
  • Size 13: 6 – 14 days
  • Size 675: 9 – 20 days

If you prefer, rechargeable hearing aid batteries are also available for certain models of hearing aids that greatly improve the ease of replacing your batteries. Consult with your Abbotsford hearing aid practitioner for additional details.

White Rock/South Surrey Client Reviews

Theresa Berard
Theresa Berard
20:49 21 Apr 21
We took my mom to see Adam Medeiros at NexGen in 2019. We went looking to see if there would be a solution to her hearing loss, but never expected mom would walk out of that office with a new set of hearing aids and a new found joy of hearing everything again. During her visit, I asked Adam if there was any government assistance to help with the costs, he submitted her paperwork and found out almost instantly that her aids would be covered 100%. And on top of that, even her yearly supply of batteries were covered.We have taken her back on a few occasions now to do follow ups, and Adam has always been very kind and a pleasure to deal with.For anyone inquiring, I highly recommend making an appointment and finding out what your options are. Adam will professionally guide you though the steps to better hearing!A sincerely grateful daughter, Theresa.
James Stuart Hewson
James Stuart Hewson
20:03 24 Feb 21
As someone who has dealt with hearing loss for over 20 years, I can say that Melissa and Maria at NexGen in South Surrey, have been the absolute best experience I've had in my quest to return my hearing to normal.From the customer service, to the quality of the testing, this team is fantastic. The aids they fit me with are amazing, and so good at doing their job, I often forget I have them in. The Oticon's are super comfortable, powerful, and the technology works so well it improves things such as going to a Dentist (I stream my music thru the hearing aids while in the Dentist chair to allow me to enjoy the experience!).Need your hearing to be handled by the best? This is the place, and these are the people!
Traci Bennett
Traci Bennett
01:19 10 Feb 21
Adam at NexGen Hearing has been nothing less than incredible. I woke up deaf in one ear in the summer, and after many treatments without luck, I decided to try Cros Hearing Aids.Adam has the patience of a saint, and he knows his stuff. He worked with me over the course of a month through multiple adjustments with my feedback on what was working and what wasn't. He walked me through the integration of the technology to optimize the effectiveness of the aid, and we tried a few different configurations to get a very satisfactory result. When I ran into a few phone integration issues, he worked through them and called whoever he needed to in order to work through a few glitches. He never tried to upsell me and even encouraged me to make sure I got what I needed to work, without spending more than I needed to.I can highly recommend Adam at NexGen without hesitation. You feel completely taken care of, and by someone who has your best interests at heart.
gwen hamon
gwen hamon
21:08 21 Jan 21
I am a first time user of hearing aids. I found the service and expertise of Melissa was excellent. She made the process very comfortable and reassuring for me.I am a very happy customer and would definitely recommend NextGen Hearing with a score of 10 out of 10 to anybody.Thank you Melissa.Ed Hamon
Carol Sinclair
Carol Sinclair
18:48 22 Oct 20
Thank you Melissa! I got my new hearing aids 7 months ago and they are like magic compared to my old ones. Melissa patiently spent a lot of time with me to find the right hearing aid settings for my life style, and to suggest a different ear piece for one ear. The technology is also much better than my old hearing aids and I am glad that I spent the money! I recommended this Nexgen to two of my elderly friends who needed new hearing aids and they were also very happy with the service provided by Adam.
Garry Stronach
Garry Stronach
19:54 09 Oct 20
The service and information we have received from Melissa could not have been better and the office is very accommodating. 10 out of 10 is our rating and would recommend them to everyone . Ongoing service and information is important to us . Many Thanks
John McKilligan
John McKilligan
17:26 05 Sep 20
My 100 year old mother needed to get new hearing aids but she had 2 special needs - Mom is claustrophobic and did not want to go into a small testing booth AND Mom hates high pressure sales people. I made several phone inquiries in the White Rock area and the most responsive was NexGen Hearing South Surrey. The receptionist listened to our concerns and had Adam phone me. Adam said he could test Mom without putting her in a sound booth so we booked the appointment. Adam was absolutely fantastic every minute of every step. Adam was very kind and very informative. Mom now had new hearing aids and everyone is happy. I highly recommend NexGen and Adam.
Susan Gain
Susan Gain
16:42 03 Sep 20
I was certain, as I grew older, that I was never, never going to wear hearing aides. As time went on (and I had to continually increase the volumn on the TV), I thought reluctantly, "well what can it hurt to have a hearing test".I saw Melissa, and after doing the test, she told me that I had a 40% loss of hearing. Was I shocked!So we went through the different options, and the first day of wearing them, I was absolutely in awe of what I could hear that I didn't even realize I was missing. I went back 3 times to have minor adjustments made. Melissa and Maria made me feel right at home. There was never any sales pressure.Thank you Melissa and Marie. Your kind, caring and professional manners made my transition to wearing hearing aides, so comfortable.
john baker
john baker
03:11 30 Aug 20
Thank you Adam! (NexGen Hearing South Surrey)This review is from Diana Baker.We are extremely impressed with everyone at Nexgen, South Surrey. I purchased my hearing aids over a year ago, but Adam you were there for me today (Saturday) when I called in a panic because I had inadvertently turned my hearing aids off, and was having difficulty turning them back on again. This potentially meant I would have had to go the rest of the weekend, and start my new job on Monday, without my hearing aids!Adam instantly came to the rescue! He very quickly guided me through the process (by phone), and everything worked.Thank you so much Adam, you have no idea how much I appreciate you being there for me (especially on a Saturday).Anyone who is looking to purchase hearing aids, please take my advice and go to this Nexgen location (Morgan Creek) the staff here are amazing!
Diana Baker
Diana Baker
15:05 27 Jun 20
I don’t usually post reviews, but I feel compelled to recommend Melissa at Nexgen Hearing. Melissa is professional, thorough, and extremely kind and understanding.....and she is always ready to jump in an answer your questions.Melissa does a thorough hearing test for you, explains the results, and then provides you with options and free trial of hearing aids. No sales pitch, no pressure, just good honest facts....you get to decide! The first ones I tried weren’t giving me 100% satisfaction, so Melissa changed me to the Phonak ones, which are perfect for me. Take it from me, you can’t go wrong with these....and wow! ....the streaming option (controlled from your iPhone) is fantastic! My husband has perfect hearing, but sometimes when we’re watching British movies there are words he doesn’t hear (I think I’m allowed to say this because we’re both British!)...anyway, I feel smug with my streaming because I’m now telling him what they are saying!Yes, these high tech hearing aids are expensive, but more importantly what is included in the price is guaranteed, on going, follow-up service and support from Melissa....I am blown away by how supportive she continues to be. Please don’t let Covid delay your visit, she is immaculate in every way, adhering to all cleaning, hygiene and distancing protocols.I would also like to commend Maria, who is so professional, and very patient and accommodating when I need to re-schedule my appointments with Melissa....thank you Maria for all that you do!
John Luo
John Luo
21:27 10 Jun 20
Melissa Taylor was extremely professional. I had the pleasure of having her fit me for custom ear plugs for sleeping. She took all the necessary sanitary precautions, especially in times of COVID. Highly recommend.
Leanne Sinkler
Leanne Sinkler
15:46 11 Feb 20
So pleased with my parents experience. Adam was kind, knowledgeable, patient and went above and beyond expectation to help them. Highly recommend
Charly Sage
Charly Sage
14:01 23 Jan 20
I've been using hearing aids for 15 years, every 5 years I am fitted with new ones. This year I changed the clinic supplier to one closer to home, the benefit of the change was immediate. I was given a choice to choose new hearing aids from various brands, not locked into just one. I noticed that NexGen has an on-site audiologist. Andrew was thorough, knowledgable, educational, and personable making the testing and supportive experience excellent. My new hearing aids are excellent, I'm fitted with current technology capabilities that make hearing so much better than what I experienced before.
Ken Pennell
Ken Pennell
23:27 16 Oct 19
Melissa performed a comprehensive hearing test, better than all others I have had. The hearing aids are working better for me than any others I have ever had (the bluetooth streaming option is a winner). People are very helpful and friendly. Trial was useful and the selection was very good, more than I needed. Top notch in my books. Highly recommended.
Branden Reimer
Branden Reimer
19:01 22 Aug 19
I had Adam test and clean my ears. He was very good to work with and I highly recommend his company. Yours truly, Rick Reimer
Patricia Urquhart
Patricia Urquhart
20:51 02 Aug 19
Kind, courteous, knowledgeable professionals that will go the extra mile to ensure your comfort and understanding of how a hearing aid works
yan liu
yan liu
22:14 02 Jul 19
Thank you Melissa and Maria, thank you very much for your hand work and bring all the happiness back to my family.
Matt Jameson
Matt Jameson
18:27 08 Apr 19
On March 19th I went for a hearing test at the South Surrey location and I met Maria and Melissa. From the moment I arrived until I walked out the door I knew I was in good hands. I suffer from Tinnitus ( ringing in the ears) and it had gotten so bad that it was effecting every part of my life.Sleep was difficult at best! I did not have any real expectations. I have seen other hearing specialist and had no significant answers for what could help me with this problem. After a very through hearing exam, Melissa explained what my test results were and how hearing aids would help me with my problem. Then the MAGIC happened when she fitted me with the hearing aids and programmed them to fit my hearing needs. When they were turned on and she told me about the Oticon app and I was able to have a very Wonderful white noise stream to my ears my Tinnitus has become almost non-existent. In the 21 days that I have had them words can not describe how much better the quality of my life has gotten. I AM SLEEPING THROUGH THE NIGHT!!! Just that fact alone has had such a positive effect on my life.Thank you Maria and Melissa for the kindness and professional service you have given to me.It has truly changed my life in a way that I did not think would happen.Warmest regards and many thanks,Matt Jameson
Ron Gibney
Ron Gibney
03:38 08 Mar 19
Professional, encouraging, and knowledgable. All my questions were answered to my satifaction. Very impressed with the follow up program. I would readily recommend the NexGen Hearing Team.
Kuruvilla Jacob
Kuruvilla Jacob
03:46 05 Mar 19
A good quality hearing aid is only a small part of the equation. The circle is completed by a knowledgeable audiologist. That is what I experienced from Melissa. It is not very often one comes across someone so knowledgeable, absolutely conscientious, ethical and so very professional. She did a thorough analysis of my requirement and suggested exactly the equipment I needed and never tried to oversell. What rare quality these days!!. Service above and beyond is what I experienced from Melissa. She even programmed my older hearing aid for no charge. She painstakingly looked after my needs on every visit and always provided outstanding, professional service. All this was complimented by her colleague Maria who took the time to show the after care required for the hearing aids and scheduling follow ups.Thank you Melissa and Maria for all your help.
Brian Sullivan
Brian Sullivan
14:51 28 Feb 19
Melissa is very considerate and made great effort to ensure the hearing aids were well suited to me. Appointments were always on time and Maria was terrific at following up. I felt that I was in kind, professional hands and highly recommend.
Anne Ellis Clarke
Anne Ellis Clarke
22:13 21 Feb 19
Melissa and Maria are both extremely professional , thorough and provide excellent service - a very positive experience. I would highly recommend Nex Gen White Rock . My hearing aid has definitely improved my quality of life.
Meghan Valli
Meghan Valli
07:17 22 Dec 18
Melissa and Maria have been incredible partners in helping me with my needs. I am so grateful that I have them with me on this journey. Thank you ladies!
Lindon Lambert
Lindon Lambert
17:39 25 Oct 18
i was a bit apprehensive regarding the process of having a hearing aid. Both Melissa and Maria set my mind at ease . Melissa showed total knowledge and professionalism in regards to her profession. Nowadays it is very refreshing to find someone that really cares about her customers and can answer any question or concern. Melissa is a genuine nice respectful person. Maria was a great help in helping fill out the Worksafe documentation which was sent in. I highly recommend this business..
David Ali
David Ali
21:53 11 Sep 18
Excellent service professionally, very well looked after and the hearing aid fitted are extremely superior. I am very pleased and I am hearing better than any other times. Thanks Melissa.
Brian Duncan
Brian Duncan
02:59 14 Aug 18
Melissa was very thorough in her examination of my ears even locating a cyst inside my ear. She has made a number of suggestions for making my hearing aid experience more enjoyable
Baljinder Sandhu
Baljinder Sandhu
17:00 13 May 18
Three members of our family, including myself, purchased hearing aids from Nexgen. Both Melissa and Maria are extremely competent and caring. They take personal interest that you're comfortable with the hearing aids. Any time service is required, Maria takes joy in helping you out and encourages you to come back anytime service is required. Highly appreciate the effort they put in to ensure you are happy. Thank you Maria and Melissa.
Michael Cantar
Michael Cantar
15:33 17 Mar 18
When I walked into NexGen I was very apprehensive and not sure what to expect. Melissa and Maria instantly gave me the feeling of understanding. When Melissa explained to me why I wasn't hearing certain sounds it finally made sense to me why I had hearing loss. My wife and I would like to thank them both for giving me back what I've been missing for so longMichael Cantar
Douglas Friesen
Douglas Friesen
20:40 28 Feb 18
After just 3 weeks of trial, I am very pleased with my new Oticon hearing aids. My particular hearing issues have been fully resolved. I would highly recommend Next Gen Hearing, White Rock and their Audiologist and Clinic Manager, Melissa Taylor. Melissa was very thorough in testing and explanation of the results. Her Hearing Aid selection was perfect for me. The setup and operational use was also very clearly communicated. You will be in good hands with Melissa and her Customer Care Assistant, Marla - top notch professionals!A nice surprise was their 5 year warranty, free 5 year supply of batteries and 3 year loss warranty.
Sharon Traill
Sharon Traill
06:34 20 Feb 18
I took my 93 year old mom into be tested for her hearing. She was in denial of how poor her hearing was. Melissa, was very professional and tested and explained the benefits of the hearing aides for her. After a couple of appointments mom agreed to the hearing aides. After some three weeks she decided they wernt for her. I went back with them and Maria the receptionists heard me out. Maria suggested that mom come back in and have Melissa fit her with a different type of aide. Mom agreed and she was very satisfied with her aides and is telling everyone that she doesn't know why she waited so long. I have noticed a big difference in mom's interaction with people now that she can hear what they are saying. Melissa and Maria were very professional every step of the way. Their goal was to make mom happy with her decision of wearing the hearing aides and improving her quality of life.
Barbara Gail Caminiti
Barbara Gail Caminiti
22:37 07 Feb 18
Melissa, the audiologist, was very good explaining the range of hearing aids available and suggesting the one that she felt would benefit me the most. She explained the pros and cons for each hearing aid so I could choose the one most suited to my needs. I am very pleased with my selection! They have a great policy so if you do not like your hearing aids, they will refund your money Up to 90 days. You also get a 21 day free trail period so you are sure the hearing aids you chose work for you.Maria, the customer care representative, is friendly and extremely helpful explaining everything. I feel confident that the hearing aids I have chosen are the right hearing aids for me. I appreciate all the help and support I have received from these two lovely ladies. Thank you!
Gord P
Gord P
21:03 30 Nov 17
Extremely knowledgeable, excellent service and very professional. More than happy with the service and product. Melissa was outstanding to deal with.
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