White Rock / South Surrey Hearing Clinic
The White Rock / South Surrey Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at White Rock / South Surrey NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level of professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At White Rock / South Surrey Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!
Schedule a *Free Hearing Test
*Exclusions to free hearing tests include: pediatric hearing tests, employment requirement testing and specialized testing requirements.
B.Sc., M.Sc., RAUD, RHIP
Melissa is a skilled Audiologist with over 12 years of clinical experience. She joined NexGen Hearing in 2016 and co-owns the South Surrey/ White Rock clinic with her colleague Adam Medieros. She is qualified to assess both adults and paediatric patients. Trained in cerumen management (ear wax removal), Melissa is equipped to offer a wide range hearing care services to her clients.
Melissa trained in the UK, starting with a Bachelors in Audiology from the University of Bristol and following with a Masters from the University of Manchester, before moving onto a number of clinical roles within the NHS. Her thesis on ‘brain plasticity’ was published and subsequently presented at the British Academy of Audiology Annual Conference in 2012. Prior to leaving the UK for Canada Melissa received industry recognition, earning the UK’s Audiologist of the Year Award 2016.
Melissa is very active in her local community and has a beautiful bernese mountain dog which joins her on various community events around the South Surrey area.
Customer Care Representative
Maria Hicker is a well respected and experienced Customer Care Representative, specialising in high standards of quality care and clinic efficiency. Originating from Germany, Maria moved to Canada with her family over 10 years ago and has been working in health care ever since.
She began her career in a clinic located in Alberta, working as part of a customer care team, and through her dedication and commitment to the role she has become a certified Audiometric Technician. Subsequently in 2010, she was promoted to Area Supervisor of multiple hearing clinics located in BC. Maria has a deep appreciation for individualised care and successfully helped many clients on their path to better communication and enhanced quality of life. Maria has now begun her new journey with NexGen Hearing as of January 2017. She is extremely excited to be working alongside a great family of health care professionals and looking forward to continuing her passion of individualised care. When clients enter the clinic, she strives to make their visit exceptional; giving them her full attentiveness and by exceeding their expectations. Maria also highly values the time she gets to spend with her family, as they have had a vast impact on the journey to her new life in Canada.
Adam is a Registered Hearing Instrument Practitioner, licensed to practice in British Columbia. Adam was drawn to NexGen Hearing by the company’s clearly-stated core values of integrity, customer care and quality service. While working in the hospitality industry for fourteen years, managing a boutique hotel in Hollywood, California, Adam learned that an emphasis on customer service is always paramount for any successful business. He notes that is not easy these days to find an organization as dedicated to providing superior customer satisfaction as NexGen Hearing.
Over the past three and a half years Adam has worked in various roles in several NexGen Hearing clinics, as a Customer Care Representative, Appointment Centre Manager and Audiometric Technician. After two years of of providing hearing testing for otolaryngology clinics in Surrey and Abbotsford, Adam is now excited to be practicing in a clinical setting where he can assist clients through aural rehabilitation programs. He graduated from MacEwan University`s Hearing Aid Practitioner Program and is now a co-owner of the NexGen Hearing White Rock/South Surrey branches, with his partner Melissa Taylor (Registered Audiologist). Adam is thrilled to be working in the peninsula where he lives, and looks forward to improving your chances of communication through better hearing.
Frequently Asked Questions About Hearing Aids
How do I control my hearing aid?
There are different methods to control your hearing aid, one modern method is through your smart phone. Hearing aids with Bluetooth can connect to any Bluetooth compatible device such as phones, computers and more.
Talk to your NexGen Audiologist for more information on Bluetooth compatible models.
How do I know if I need a hearing aid?
Here, at the NexGen Hearing Center in White Rock / South Surrey, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.
Our White Rock / South Surrey audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.
What are the best hearing aid brands?
Choosing the right hearing aid brand is very important to ensure your device is a reliable, effective, and safe. The best brand for you is often dependent on numerous factors relative to your specific situation. There is no one best brand of hearing aid as each case is different. That being said, choosing a well known and trusted brand within the medical community is a good path to take for peace of mind. NexGen Hearing partners with only the highest quality hearing aid manufacturers in the world. Resound, Phonak, and Oticon are only a few of our partners dedicated to providing you with the best hearing possible. Consult with one of our NexGen Hearing audiologists to find out which one works best for you.
How much do hearing aids cost?
Hearing aid prices vary from several hundred dollars up to a few thousand, and it all depends on the advancement of the technology used in each device. Affordable hearing aids as well as more expensive options come with different features. You can think of hearing aids as coming in levels of “gold, silver, or bronze.” If your listening needs are simple, it just might be that even the most basic hearing aid is enough for you. If your life is more active and you find yourself wanting to hear better in more active and noisy listening environments, then a more sophisticated level of hearing aids features will give you more benefit. NexGen Hearing also offers financing options to help you with an affordable option to improve your hearing. Learn more about our lease to hear financing and other hearing aid financing options.
How long do hearing aid batteries last?
The life of a hearing aid’s battery is impacted by many factors such as the hearing aid model, battery brand, battery technology, and how the device is used. The model of the hearing aid is integral in determining the life of the battery. Some hearing aids are better than others in relation to battery consumption while others offer features that will more quickly drain a battery. Batteries come in four common sizes (10, 312, 13, 675). Based on a 16 hour day of wear, the average lifespan for a standard battery is listed below:
- Size 10: 3 – 7 days
- Size 312: 3 – 10 days
- Size 13: 6 – 14 days
- Size 675: 9 – 20 days
If you prefer, rechargeable hearing aid batteries are also available for certain models of hearing aids that greatly improve the ease of replacing your batteries. Consult with your White Rock / South Surrey hearing aid practitioner for additional details.
White Rock / South Surrey Client Reviews
Types of Hearing Loss
The types of hearing loss include sensorineural, conductive and at times a combination of these. A hearing test at White Rock/South Surrey Hearing Clinic can detect the type and degree of any hearing loss you might be experiencing. A hearing loss between 16-25 dB is considered to be minimal and is very similar to gently plugging each ear with a finger. The next level is mild hearing loss (26-40dB) which can often lead to not hearing the endings of some words and sometimes missing shorter words. It can be challenging to differentiate conversation from background noise with this condition, and listening devices are often recommended for this level of hearing loss. Moderate hearing loss (41-55 dB) can make phone conversations a frustrating challenge and also result in as much as a 50% reduction in the understanding of speech from outside a 5-foot radius. With this level of hearing loss, feelings of isolation and disconnection can occur. If symptoms are more extreme than these, you might have what is referred to as a severe or even a profound degree of hearing loss. Either of these can result in serious lifestyle ramifications. Additionally, some people experience high-frequency hearing loss (1500Hz-8000Hz). With high-frequency loss, while speech and most other sounds will be perceived as being loud enough, speech will still be unclear making conversations problematic. Any significant background noise will make the condition more problematic. The newer styles of hearing aids, including open fit and receiver-in-the-canal, are very effective for this condition. These designs allow low frequency sounds to enter the ear canal as they usually would, while enhancing and amplifying the high frequency range, assisting with speech clarity.