NexGen Hearing

White Rock/South Surrey Hearing Clinic

 

NexGen Hearing White Rock / South Surrey is our full service and full-time hearing aid clinic located in the Morgan Creek area, on 32nd Ave near Croydon. There is ample parking and bus stops just steps away. We pride ourselves on offering the most exceptional care and service. We understand that strong relationships and trust are required of us by our clients and we embrace this. We encourage family members to take part in their loved one’s journey to better hearing. We are delighted to be a part of this vibrant, growing community, and look forward to meeting you!

Melissa Taylor

R.AUD, RHIP Registered Audiologist / Hearing Instrument Practitioner

Melissa Taylor is a UK trained Audiologist and Licensed Hearing Aid Practitioner in British Columbia. She was introduced to Audiology in 2005, with a keen interest in understanding the psychodynamics of hearing. Fascinated by the complexity surrounding the consequences of hearing loss, she quickly learned that two identical hearing tests could elicit differing symptoms. As a result of this, Melissa understands the importance of treating the individual, not just the hearing loss.

Full Bio

Since graduating from the University of Bristol, Melissa furthered her understanding in the field of Audiology by undertaking a Masters at the University of Manchester. Her findings demonstrated some exciting new developments in people following ‘injury’ and these were presented at the British Academy of Audiology Annual Conference. She published her thesis on brain ‘plasticity’ which is an important phenomenon that enables the brain to re-adapt and successfully interpret different signals, for example sounds from a hearing aid. This process is extremely important for successful hearing aid fittings. Since joining the NexGen Hearing team, Melissa has brought with her a range of expertise as well as over 7 years of experience from working in different hospital-based settings around the United Kingdom. This experience ensures that Melissa provides the best possible management from a multidisciplinary perspective, and she has been fortunate to work with a variety of specialists. In addition, Melissa has worked with unique population groups including complex adults, the pediatric population, tinnitus sufferers and individuals with dizziness. Through these experiences her passion and expertise in dealing with adults affected by hearing loss enables her to rehabilitate individuals so that can remain who they are and lead a fulfilling life. Outside of Audiology Melissa is highly trained and qualified Pilates instructor, and where possible she aims to incorporate the art of relaxation and mindfulness into her practice.

Maria Hicker

Customer Care Representative

Maria Hicker is a well respected and experienced Customer Care Representative, specialising in high standards of quality care and clinic efficiency. Originating from Germany, Maria moved to Canada with her family over 10 years ago and has been working in health care ever since.

Full Bio

She began her career in a clinic located in Alberta, working as part of a customer care team, and through her dedication and commitment to the role she has become a certified Audiometric Technician. Subsequently in 2010, she was promoted to Area Supervisor of multiple hearing clinics located in BC. Maria has a deep appreciation for individualised care and successfully helped many clients on their path to better communication and enhanced quality of life. Maria has now begun her new journey with NexGen Hearing as of January 2017. She is extremely excited to be working alongside a great family of health care professionals and looking forward to continuing her passion of individualised care. When clients enter the clinic, she strives to make their visit exceptional; giving them her full attentiveness and by exceeding their expectations. Maria also highly values the time she gets to spend with her family, as they have had a vast impact on the journey to her new life in Canada.

Adam Medeiros

Student Hearing Instrument Practitioner

Adam was drawn to NexGen Hearing by the company’s clearly-stated core values of integrity, customer care and quality service. He notes that is not easy to find an organization these days, which is so dedicated to providing superior customer satisfaction as NexGen Hearing.

Full Bio

Adam worked in the hospitality industry managing a boutique hotel in Hollywood, California for fourteen years. He learned that emphasis on customer service and customer satisfaction is always paramount in any successful business. Adam is looking forward to his new role as Appointment Centre Coordinator for all the NexGen clinics. He will be based at our Surrey clinic and assisting clients from all areas of BC to schedule appointments.

Location

15252 32 Ave. Suite 102A
Surrey, BC, V3Z 0R7

Phone: 604.535.1030 Fax: 604.535.1077
Hours: Monday-Friday 9:00 am – 4:30 pm
Closed: Monday-Friday 12:00 pm – 12:30 pm
Email: whiterock@nexgenhearing.com

Enjoy Free Parking

Client Reviews

After just 3 weeks of trial, I am very pleased with my new Oticon hearing aids. My particular hearing issues have been fully resolved. I would highly recommend Next Gen Hearing, White Rock and their Audiologist and Clinic Manager, Melissa Taylor. Melissa was very thorough in testing and explanation of the results. Her Hearing Aid selection was perfect for me. The setup and operational use was also very clearly communicated. You will be in good hands with Melissa and her Customer Care Assistant, Marla - top notch professionals!A nice surprise was their 5 year warranty, free 5 year supply of batteries and 3 year loss warranty.
Douglas Friesen
Douglas Friesen
20:40 28 Feb 18
Melissa, the audiologist, was very good explaining the range of hearing aids available and suggesting the one that she felt would benefit me the most. She explained the pros and cons for each hearing aid so I could choose the one most suited to my needs. I am very pleased with my selection! They have a great policy so if you do not like your hearing aids, they will refund your money Up to 90 days. You also get a 21 day free trail period so you are sure the hearing aids you chose work for you.Maria, the customer care representative, is friendly and extremely helpful explaining everything. I feel confident that the hearing aids I have chosen are the right hearing aids for me. I appreciate all the help and support I have received from these two lovely ladies. Thank you!
Barbara Gail Caminiti
Barbara Gail Caminiti
22:37 07 Feb 18
I took my 93 year old mom into be tested for her hearing. She was in denial of how poor her hearing was. Melissa, was very professional and tested and explained the benefits of the hearing aides for her. After a couple of appointments mom agreed to the hearing aides. After some three weeks she decided they wernt for her. I went back with them and Maria the receptionists heard me out. Maria suggested that mom come back in and have Melissa fit her with a different type of aide. Mom agreed and she was very satisfied with her aides and is telling everyone that she doesn't know why she waited so long. I have noticed a big difference in mom's interaction with people now that she can hear what they are saying. Melissa and Maria were very professional every step of the way. Their goal was to make mom happy with her decision of wearing the hearing aides and improving her quality of life.
Sharon Traill
Sharon Traill
06:34 20 Feb 18
When I walked into NexGen I was very apprehensive and not sure what to expect. Melissa and Maria instantly gave me the feeling of understanding. When Melissa explained to me why I wasn't hearing certain sounds it finally made sense to me why I had hearing loss. My wife and I would like to thank them both for giving me back what I've been missing for so longMichael Cantar
Michael Cantar
Michael Cantar
15:33 17 Mar 18
Extremely knowledgeable, excellent service and very professional. More than happy with the service and product. Melissa was outstanding to deal with.
Gord P
Gord P
21:03 30 Nov 17