NexGen Hearing

White Rock / South Surrey Hearing Clinic

 

The White Rock / South Surrey Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at White Rock / South Surrey NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level of professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At White Rock / South Surrey Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!

90 day trial and air miles

Schedule a *Free Hearing Test 

*Exclusions to free hearing tests include: pediatric hearing tests, employment requirement testing and specialized testing requirements. 

Melissa Taylor

Melissa Taylor

B.Sc., M.Sc., RAUD, RHIP

Melissa is a skilled Audiologist with over 12 years of clinical experience. She joined NexGen Hearing in 2016 and co-owns the South Surrey/ White Rock clinic with her colleague Adam Medieros. She is qualified to assess both adults and paediatric patients. Trained in cerumen management (ear wax removal), Melissa is equipped to offer a wide range hearing care services to her clients.

Full Bio

Melissa trained in the UK, starting with a Bachelors in Audiology from the University of Bristol and following with a Masters from the University of Manchester, before moving onto a number of clinical roles within the NHS. Her thesis on ‘brain plasticity’ was published and subsequently presented at the British Academy of Audiology Annual Conference in 2012. Prior to leaving the UK for Canada Melissa received industry recognition, earning the UK’s Audiologist of the Year Award 2016.

Melissa is very active in her local community and has a beautiful bernese mountain dog which joins her on various community events around the South Surrey area.

Maria Hicker

Maria Hicker

Customer Care Representative

Maria Hicker is a well respected and experienced Customer Care Representative, specialising in high standards of quality care and clinic efficiency. Originating from Germany, Maria moved to Canada with her family over 10 years ago and has been working in health care ever since.

Full Bio

She began her career in a clinic located in Alberta, working as part of a customer care team, and through her dedication and commitment to the role she has become a certified Audiometric Technician. Subsequently in 2010, she was promoted to Area Supervisor of multiple hearing clinics located in BC. Maria has a deep appreciation for individualised care and successfully helped many clients on their path to better communication and enhanced quality of life. Maria has now begun her new journey with NexGen Hearing as of January 2017. She is extremely excited to be working alongside a great family of health care professionals and looking forward to continuing her passion of individualised care. When clients enter the clinic, she strives to make their visit exceptional; giving them her full attentiveness and by exceeding their expectations. Maria also highly values the time she gets to spend with her family, as they have had a vast impact on the journey to her new life in Canada.

Adam Medeiros

Adam Medeiros

RHIP

Adam is a Registered Hearing Instrument Practitioner, licensed to practice in British Columbia. Adam was drawn to NexGen Hearing by the company’s clearly-stated core values of integrity, customer care and quality service. While working in the hospitality industry for fourteen years, managing a boutique hotel in Hollywood, California, Adam learned that an emphasis on customer service is always paramount for any successful business. He notes that is not easy these days to find an organization as dedicated to providing superior customer satisfaction as NexGen Hearing.

Full Bio

Over the past three and a half years Adam has worked in various roles in several NexGen Hearing clinics, as a Customer Care Representative, Appointment Centre Manager and Audiometric Technician. After two years of of providing hearing testing for otolaryngology clinics in Surrey and Abbotsford, Adam is now excited to be practicing in a clinical setting where he can assist clients through aural rehabilitation programs.  He graduated from MacEwan University`s Hearing Aid Practitioner Program and is now a co-owner of the NexGen Hearing White Rock/South Surrey branches, with his partner Melissa Taylor (Registered Audiologist). Adam is thrilled to be working in the peninsula where he lives, and looks forward to improving your chances of communication through better hearing.

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White Rock South Surrey hearing clinic

Frequently Asked Questions About Hearing Aids

How do I control my hearing aid?

There are different methods to control your hearing aid, one modern method is through your smart phone. Hearing aids with Bluetooth can connect to any Bluetooth compatible device such as phones, computers and more.

Talk to your NexGen Hearing Audiologist for more information on Bluetooth compatible models.

How do I know if I need a hearing aid?

Here, at the NexGen Hearing Center in White Rock / South Surrey, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.

Our White Rock / South Surrey audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.

What are the best hearing aid brands?

Choosing the right hearing aid brand is very important to ensure your device is a reliable, effective, and safe. The best brand for you is often dependent on numerous factors relative to your specific situation. There is no one best brand of hearing aid as each case is different. That being said, choosing a well known and trusted brand within the medical community is a good path to take for peace of mind. NexGen Hearing partners with only the highest quality hearing aid manufacturers in the world. Resound, Phonak, and Oticon are only a few of our partners dedicated to providing you with the best hearing possible. Consult with one of our NexGen Hearing audiologists to find out which one works best for you.

How much do hearing aids cost?

Hearing aid prices vary from several hundred dollars up to a few thousand, and it all depends on the advancement of the technology used in each device. Affordable hearing aids as well as more expensive options come with different features. You can think of hearing aids as coming in levels of “gold, silver, or bronze.” If your listening needs are simple, it just might be that even the most basic hearing aid is enough for you. If your life is more active and you find yourself wanting to hear better in more active and noisy listening environments, then a more sophisticated level of hearing aids features will give you more benefit. NexGen Hearing also offers financing options to help you with an affordable option to improve your hearing. Learn more about our lease to hear financing and other hearing aid financing options.

How long do hearing aid batteries last?

The life of a hearing aid’s battery is impacted by many factors such as the hearing aid model, battery brand, battery technology, and how the device is used. The model of the hearing aid is integral in determining the life of the battery. Some hearing aids are better than others in relation to battery consumption while others offer features that will more quickly drain a battery. Batteries come in four common sizes (10, 312, 13, 675). Based on a 16 hour day of wear, the average lifespan for a standard battery is listed below:

  • Size 10: 3 – 7 days
  • Size 312: 3 – 10 days
  • Size 13: 6 – 14 days
  • Size 675: 9 – 20 days

If you prefer, rechargeable hearing aid batteries are also available for certain models of hearing aids that greatly improve the ease of replacing your batteries. Consult with your White Rock / South Surrey hearing aid practitioner for additional details.

White Rock / South Surrey Client Reviews

Carol Sinclair
Carol Sinclair
18:48 22 Oct 20
Thank you Melissa! I got my new hearing aids 7 months ago and they are like magic compared to my old ones. Melissa patiently spent a lot of time with me to find the right hearing aid settings for my life style, and to suggest a different ear piece for one ear. The technology is also much better than my old hearing aids and I am glad that I spent the money! I recommended this Nexgen to two of my elderly friends who needed new hearing aids and they were also very happy with the service provided by Adam.
Garry Stronach
Garry Stronach
19:54 09 Oct 20
The service and information we have received from Melissa could not have been better and the office is very accommodating. 10 out of 10 is our rating and would recommend them to everyone . Ongoing service and information is important to us . Many Thanks
John McKilligan
John McKilligan
17:26 05 Sep 20
My 100 year old mother needed to get new hearing aids but she had 2 special needs - Mom is claustrophobic and did not want to go into a small testing booth AND Mom hates high pressure sales people. I made several phone inquiries in the White Rock area and the most responsive was NexGen Hearing South Surrey. The receptionist listened to our concerns and had Adam phone me. Adam said he could test Mom without putting her in a sound booth so we booked the appointment. Adam was absolutely fantastic every minute of every step. Adam was very kind and very informative. Mom now had new hearing aids and everyone is happy. I highly recommend NexGen and Adam.
Susan Gain
Susan Gain
16:42 03 Sep 20
I was certain, as I grew older, that I was never, never going to wear hearing aides. As time went on (and I had to continually increase the volumn on the TV), I thought reluctantly, "well what can it hurt to have a hearing test".I saw Melissa, and after doing the test, she told me that I had a 40% loss of hearing. Was I shocked!So we went through the different options, and the first day of wearing them, I was absolutely in awe of what I could hear that I didn't even realize I was missing. I went back 3 times to have minor adjustments made. Melissa and Maria made me feel right at home. There was never any sales pressure.Thank you Melissa and Marie. Your kind, caring and professional manners made my transition to wearing hearing aides, so comfortable.
john baker
john baker
03:11 30 Aug 20
Thank you Adam! (NexGen Hearing South Surrey)This review is from Diana Baker.We are extremely impressed with everyone at Nexgen, South Surrey. I purchased my hearing aids over a year ago, but Adam you were there for me today (Saturday) when I called in a panic because I had inadvertently turned my hearing aids off, and was having difficulty turning them back on again. This potentially meant I would have had to go the rest of the weekend, and start my new job on Monday, without my hearing aids!Adam instantly came to the rescue! He very quickly guided me through the process (by phone), and everything worked.Thank you so much Adam, you have no idea how much I appreciate you being there for me (especially on a Saturday).Anyone who is looking to purchase hearing aids, please take my advice and go to this Nexgen location (Morgan Creek) the staff here are amazing!
Diana Baker
Diana Baker
15:05 27 Jun 20
I don’t usually post reviews, but I feel compelled to recommend Melissa at Nexgen Hearing. Melissa is professional, thorough, and extremely kind and understanding.....and she is always ready to jump in an answer your questions.Melissa does a thorough hearing test for you, explains the results, and then provides you with options and free trial of hearing aids. No sales pitch, no pressure, just good honest facts....you get to decide! The first ones I tried weren’t giving me 100% satisfaction, so Melissa changed me to the Phonak ones, which are perfect for me. Take it from me, you can’t go wrong with these....and wow! ....the streaming option (controlled from your iPhone) is fantastic! My husband has perfect hearing, but sometimes when we’re watching British movies there are words he doesn’t hear (I think I’m allowed to say this because we’re both British!)...anyway, I feel smug with my streaming because I’m now telling him what they are saying!Yes, these high tech hearing aids are expensive, but more importantly what is included in the price is guaranteed, on going, follow-up service and support from Melissa....I am blown away by how supportive she continues to be. Please don’t let Covid delay your visit, she is immaculate in every way, adhering to all cleaning, hygiene and distancing protocols.I would also like to commend Maria, who is so professional, and very patient and accommodating when I need to re-schedule my appointments with Melissa....thank you Maria for all that you do!
John Luo
John Luo
21:27 10 Jun 20
Melissa Taylor was extremely professional. I had the pleasure of having her fit me for custom ear plugs for sleeping. She took all the necessary sanitary precautions, especially in times of COVID. Highly recommend.
Leanne Sinkler
Leanne Sinkler
15:46 11 Feb 20
So pleased with my parents experience. Adam was kind, knowledgeable, patient and went above and beyond expectation to help them. Highly recommend
Charly Sage
Charly Sage
14:01 23 Jan 20
I've been using hearing aids for 15 years, every 5 years I am fitted with new ones. This year I changed the clinic supplier to one closer to home, the benefit of the change was immediate. I was given a choice to choose new hearing aids from various brands, not locked into just one. I noticed that NexGen has an on-site audiologist. Andrew was thorough, knowledgable, educational, and personable making the testing and supportive experience excellent. My new hearing aids are excellent, I'm fitted with current technology capabilities that make hearing so much better than what I experienced before.
Ken Pennell
Ken Pennell
23:27 16 Oct 19
Melissa performed a comprehensive hearing test, better than all others I have had. The hearing aids are working better for me than any others I have ever had (the bluetooth streaming option is a winner). People are very helpful and friendly. Trial was useful and the selection was very good, more than I needed. Top notch in my books. Highly recommended.
Branden Reimer
Branden Reimer
19:01 22 Aug 19
I had Adam test and clean my ears. He was very good to work with and I highly recommend his company. Yours truly, Rick Reimer
Patricia Urquhart
Patricia Urquhart
20:51 02 Aug 19
Kind, courteous, knowledgeable professionals that will go the extra mile to ensure your comfort and understanding of how a hearing aid works
yan liu
yan liu
22:14 02 Jul 19
Thank you Melissa and Maria, thank you very much for your hand work and bring all the happiness back to my family.
Matt Jameson
Matt Jameson
18:27 08 Apr 19
On March 19th I went for a hearing test at the South Surrey location and I met Maria and Melissa. From the moment I arrived until I walked out the door I knew I was in good hands. I suffer from Tinnitus ( ringing in the ears) and it had gotten so bad that it was effecting every part of my life.Sleep was difficult at best! I did not have any real expectations. I have seen other hearing specialist and had no significant answers for what could help me with this problem. After a very through hearing exam, Melissa explained what my test results were and how hearing aids would help me with my problem. Then the MAGIC happened when she fitted me with the hearing aids and programmed them to fit my hearing needs. When they were turned on and she told me about the Oticon app and I was able to have a very Wonderful white noise stream to my ears my Tinnitus has become almost non-existent. In the 21 days that I have had them words can not describe how much better the quality of my life has gotten. I AM SLEEPING THROUGH THE NIGHT!!! Just that fact alone has had such a positive effect on my life.Thank you Maria and Melissa for the kindness and professional service you have given to me.It has truly changed my life in a way that I did not think would happen.Warmest regards and many thanks,Matt Jameson
Ron Gibney
Ron Gibney
03:38 08 Mar 19
Professional, encouraging, and knowledgable. All my questions were answered to my satifaction. Very impressed with the follow up program. I would readily recommend the NexGen Hearing Team.
Kuruvilla Jacob
Kuruvilla Jacob
03:46 05 Mar 19
A good quality hearing aid is only a small part of the equation. The circle is completed by a knowledgeable audiologist. That is what I experienced from Melissa. It is not very often one comes across someone so knowledgeable, absolutely conscientious, ethical and so very professional. She did a thorough analysis of my requirement and suggested exactly the equipment I needed and never tried to oversell. What rare quality these days!!. Service above and beyond is what I experienced from Melissa. She even programmed my older hearing aid for no charge. She painstakingly looked after my needs on every visit and always provided outstanding, professional service. All this was complimented by her colleague Maria who took the time to show the after care required for the hearing aids and scheduling follow ups.Thank you Melissa and Maria for all your help.
Brian Sullivan
Brian Sullivan
14:51 28 Feb 19
Melissa is very considerate and made great effort to ensure the hearing aids were well suited to me. Appointments were always on time and Maria was terrific at following up. I felt that I was in kind, professional hands and highly recommend.
Anne Ellis Clarke
Anne Ellis Clarke
22:13 21 Feb 19
Melissa and Maria are both extremely professional , thorough and provide excellent service - a very positive experience. I would highly recommend Nex Gen White Rock . My hearing aid has definitely improved my quality of life.
Meghan Valli
Meghan Valli
07:17 22 Dec 18
Melissa and Maria have been incredible partners in helping me with my needs. I am so grateful that I have them with me on this journey. Thank you ladies!
Lindon Lambert
Lindon Lambert
17:39 25 Oct 18
i was a bit apprehensive regarding the process of having a hearing aid. Both Melissa and Maria set my mind at ease . Melissa showed total knowledge and professionalism in regards to her profession. Nowadays it is very refreshing to find someone that really cares about her customers and can answer any question or concern. Melissa is a genuine nice respectful person. Maria was a great help in helping fill out the Worksafe documentation which was sent in. I highly recommend this business..
David Ali
David Ali
21:53 11 Sep 18
Excellent service professionally, very well looked after and the hearing aid fitted are extremely superior. I am very pleased and I am hearing better than any other times. Thanks Melissa.
Brian Duncan
Brian Duncan
02:59 14 Aug 18
Melissa was very thorough in her examination of my ears even locating a cyst inside my ear. She has made a number of suggestions for making my hearing aid experience more enjoyable
Baljinder Sandhu
Baljinder Sandhu
17:00 13 May 18
Three members of our family, including myself, purchased hearing aids from Nexgen. Both Melissa and Maria are extremely competent and caring. They take personal interest that you're comfortable with the hearing aids. Any time service is required, Maria takes joy in helping you out and encourages you to come back anytime service is required. Highly appreciate the effort they put in to ensure you are happy. Thank you Maria and Melissa.
Michael Cantar
Michael Cantar
15:33 17 Mar 18
When I walked into NexGen I was very apprehensive and not sure what to expect. Melissa and Maria instantly gave me the feeling of understanding. When Melissa explained to me why I wasn't hearing certain sounds it finally made sense to me why I had hearing loss. My wife and I would like to thank them both for giving me back what I've been missing for so longMichael Cantar
Douglas Friesen
Douglas Friesen
20:40 28 Feb 18
After just 3 weeks of trial, I am very pleased with my new Oticon hearing aids. My particular hearing issues have been fully resolved. I would highly recommend Next Gen Hearing, White Rock and their Audiologist and Clinic Manager, Melissa Taylor. Melissa was very thorough in testing and explanation of the results. Her Hearing Aid selection was perfect for me. The setup and operational use was also very clearly communicated. You will be in good hands with Melissa and her Customer Care Assistant, Marla - top notch professionals!A nice surprise was their 5 year warranty, free 5 year supply of batteries and 3 year loss warranty.
Sharon Traill
Sharon Traill
06:34 20 Feb 18
I took my 93 year old mom into be tested for her hearing. She was in denial of how poor her hearing was. Melissa, was very professional and tested and explained the benefits of the hearing aides for her. After a couple of appointments mom agreed to the hearing aides. After some three weeks she decided they wernt for her. I went back with them and Maria the receptionists heard me out. Maria suggested that mom come back in and have Melissa fit her with a different type of aide. Mom agreed and she was very satisfied with her aides and is telling everyone that she doesn't know why she waited so long. I have noticed a big difference in mom's interaction with people now that she can hear what they are saying. Melissa and Maria were very professional every step of the way. Their goal was to make mom happy with her decision of wearing the hearing aides and improving her quality of life.
Barbara Gail Caminiti
Barbara Gail Caminiti
22:37 07 Feb 18
Melissa, the audiologist, was very good explaining the range of hearing aids available and suggesting the one that she felt would benefit me the most. She explained the pros and cons for each hearing aid so I could choose the one most suited to my needs. I am very pleased with my selection! They have a great policy so if you do not like your hearing aids, they will refund your money Up to 90 days. You also get a 21 day free trail period so you are sure the hearing aids you chose work for you.Maria, the customer care representative, is friendly and extremely helpful explaining everything. I feel confident that the hearing aids I have chosen are the right hearing aids for me. I appreciate all the help and support I have received from these two lovely ladies. Thank you!
Gord P
Gord P
21:03 30 Nov 17
Extremely knowledgeable, excellent service and very professional. More than happy with the service and product. Melissa was outstanding to deal with.
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Types of Hearing Loss

The types of hearing loss include sensorineural, conductive and at times a combination of these. A hearing test at White Rock/South Surrey Hearing Clinic can detect the type and degree of any hearing loss you might be experiencing. A hearing loss between 16-25 dB is considered to be minimal and is very similar to gently plugging each ear with a finger. The next level is mild hearing loss (26-40dB) which can often lead to not hearing the endings of some words and sometimes missing shorter words. It can be challenging to differentiate conversation from background noise with this condition, and listening devices are often recommended for this level of hearing loss. Moderate hearing loss (41-55 dB) can make phone conversations a frustrating challenge and also result in as much as a 50% reduction in the understanding of speech from outside a 5-foot radius. With this level of hearing loss, feelings of isolation and disconnection can occur. If symptoms are more extreme than these, you might have what is referred to as a severe or even a profound degree of hearing loss. Either of these can result in serious lifestyle ramifications. Additionally, some people experience high-frequency hearing loss (1500Hz-8000Hz). With high-frequency loss, while speech and most other sounds will be perceived as being loud enough, speech will still be unclear making conversations problematic. Any significant background noise will make the condition more problematic. The newer styles of hearing aids, including open fit and receiver-in-the-canal, are very effective for this condition. These designs allow low frequency sounds to enter the ear canal as they usually would, while enhancing and amplifying the high frequency range, assisting with speech clarity.