White Rock/South Surrey Hearing Clinic
NexGen Hearing White Rock / South Surrey is our full service and full-time hearing aid clinic located in the Morgan Creek area, on 32nd Ave near Croydon. There is ample parking and bus stops just steps away. We pride ourselves on offering the most exceptional care and service. We understand that strong relationships and trust are required of us by our clients and we embrace this. We encourage family members to take part in their loved one’s journey to better hearing. We are delighted to be a part of this vibrant, growing community, and look forward to meeting you!
R.AUD, RHIP Registered Audiologist / Hearing Instrument Practitioner
Melissa Taylor is a UK trained Audiologist and Licensed Hearing Aid Practitioner in British Columbia. She was introduced to Audiology in 2005, with a keen interest in understanding the psychodynamics of hearing. Fascinated by the complexity surrounding the consequences of hearing loss, she quickly learned that two identical hearing tests could elicit differing symptoms. As a result of this, Melissa understands the importance of treating the individual, not just the hearing loss.
Since graduating from the University of Bristol, Melissa furthered her understanding in the field of Audiology by undertaking a Masters at the University of Manchester. Her findings demonstrated some exciting new developments in people following ‘injury’ and these were presented at the British Academy of Audiology Annual Conference. She published her thesis on brain ‘plasticity’ which is an important phenomenon that enables the brain to re-adapt and successfully interpret different signals, for example sounds from a hearing aid. This process is extremely important for successful hearing aid fittings. Since joining the NexGen Hearing team, Melissa has brought with her a range of expertise as well as over 7 years of experience from working in different hospital-based settings around the United Kingdom. This experience ensures that Melissa provides the best possible management from a multidisciplinary perspective, and she has been fortunate to work with a variety of specialists. In addition, Melissa has worked with unique population groups including complex adults, the pediatric population, tinnitus sufferers and individuals with dizziness. Through these experiences her passion and expertise in dealing with adults affected by hearing loss enables her to rehabilitate individuals so that can remain who they are and lead a fulfilling life. Outside of Audiology Melissa is highly trained and qualified Pilates instructor, and where possible she aims to incorporate the art of relaxation and mindfulness into her practice.
Customer Care Representative
Maria Hicker is a well respected and experienced Customer Care Representative, specialising in high standards of quality care and clinic efficiency. Originating from Germany, Maria moved to Canada with her family over 10 years ago and has been working in health care ever since.
She began her career in a clinic located in Alberta, working as part of a customer care team, and through her dedication and commitment to the role she has become a certified Audiometric Technician. Subsequently in 2010, she was promoted to Area Supervisor of multiple hearing clinics located in BC. Maria has a deep appreciation for individualised care and successfully helped many clients on their path to better communication and enhanced quality of life. Maria has now begun her new journey with NexGen Hearing as of January 2017. She is extremely excited to be working alongside a great family of health care professionals and looking forward to continuing her passion of individualised care. When clients enter the clinic, she strives to make their visit exceptional; giving them her full attentiveness and by exceeding their expectations. Maria also highly values the time she gets to spend with her family, as they have had a vast impact on the journey to her new life in Canada.
Student Hearing Instrument Practitioner
Adam was drawn to NexGen Hearing by the company’s clearly-stated core values of integrity, customer care and quality service. He notes that is not easy to find an organization these days, which is so dedicated to providing superior customer satisfaction as NexGen Hearing.
Adam worked in the hospitality industry managing a boutique hotel in Hollywood, California for fourteen years. He learned that emphasis on customer service and customer satisfaction is always paramount in any successful business. Adam is looking forward to his new role as Appointment Centre Coordinator for all the NexGen clinics. He will be based at our Surrey clinic and assisting clients from all areas of BC to schedule appointments.
Location15252 32 Ave. Suite 102A
Surrey, BC, V3Z 0R7
Phone: 604.535.1030 Fax: 604.535.1077
Hours: Monday-Friday 9:00 am – 4:30 pm
Closed: Monday-Friday 12:00 pm – 12:30 pm
Enjoy Free Parking