Penticton Hearing Clinic - Hearing Aids - Audiologists | NexGen Hearing

NexGen Hearing

Penticton Hearing Clinic


The Penticton Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at Penticton NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level of professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At Penticton Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!

90 day trial

Schedule a *Free Hearing Test 

*Exclusions to free hearing tests include: pediatric hearing tests, employment requirement testing and specialized testing requirements. 

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Stephanie Sykes

Stephanie Sykes

M.Cl.Sc., Aud (C), RAUD, RHIP

Stephanie, a graduate from the University of Western Ontario with a Masters Degree in Clinical Science (Audiology) moved to the lovely Okanagan region in 2010. After servicing the Penticton area for Connect Hearing from 2010-2013, Stephanie accepted a position as Clinical Manager for the NexGen Hearing Kelowna clinic in 2013, and in April, 2014 became clinic owner of the NexGen Hearing locations in Penticton and Summerland.

Full Bio

Stephanie’s boundless energy, and commitment to clients with values of integrity, and honesty have earned her customer loyalty and respect. Stephanie is a very family focused person who enjoys immersing herself in the richness of the Okanagan community. With high standards of excellence and commitment to the latest industry practices, Stephanie looks forward to working and serving clients in the Penticton and Summerland region.

Sara Perdue

Sara Perdue

Customer Care Representative

After graduating from the University of Northern British Columbia with a Bachelor of Science in Psychology and a Minor in Political Science, she knew she wanted to use her education to pursue a career in the healthcare field. Sara first worked alongside Audiologist Stephanie Sykes, as a Customer Care Representative in 2011, and was excited when the opportunity presented itself to join the NexGen Hearing team in 2013.

Full Bio

During the summer months, Sara and her husband love to take advantage of the wonderful weather the Okanagan offers, as they are avid outdoorsmen. They can be found fishing, camping, hiking, rock-climbing, and keeping cool swimming with their dogs. Sara values NexGen Hearing’s client centred approach to care. It always brings a smile to her face, when someone’s quality of life has been improved. She is excited to be a part of a wonderful team, who honor and support each other as we grow and learn. Sara looks forward to continuing to assist clients in the South Okanagan by providing support in the hearing healthcare field.



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Penticton hearing clinic

Frequently Asked Questions About Hearing Aids in Penticton

What style of hearing aid should I wear?

There are many factors that determine the style of hearing aid that’s right for you, including but not limited to factors such as your degree of hearing loss, size and shape of your ear and ear canal, and any special features that are required.

Your NexGen Hearing audiologist can recommend an appropriate style of hearing aid for you, get in touch today!

How do I know if I need a hearing aid?

Here, at the NexGen Hearing Center in Penticton, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.

Our Penticton audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.

What are the best hearing aid brands?

Choosing the right hearing aid brand is very important to ensure your device is a reliable, effective, and safe. The best brand for you is often dependent on numerous factors relative to your specific situation. There is no one best brand of hearing aid as each case is different. That being said, choosing a well known and trusted brand within the medical community is a good path to take for peace of mind. NexGen Hearing partners with only the highest quality hearing aid manufacturers in the world. Resound, Phonak, and Oticon are only a few of our partners dedicated to providing you with the best hearing possible. Consult with one of our NexGen Hearing audiologists to find out which one works best for you.

How do I maintain hearing aids?

Maintaining hearing aids is quite simple, your audiologist can give specific instructions for your specific hearing aid. Typically a maintenance kit will be recommended that will remove moisture and earwax, and any excess can be wiped away with a clean gentle cloth.

Regular cleaning is recommended, if you’re able to make it a part of your daily routine it’s possible to extend the life of hearing aid by years.

How long do hearing aid batteries last?

The life of a hearing aid’s battery is impacted by many factors such as the hearing aid model, battery brand, battery technology, and how the device is used. The model of the hearing aid is integral in determining the life of the battery. Some hearing aids are better than others in relation to battery consumption while others offer features that will more quickly drain a battery. Batteries come in four common sizes (10, 312, 13, 675). Based on a 16 hour day of wear, the average lifespan for a standard battery is listed below:

  • Size 10: 3 – 7 days
  • Size 312: 3 – 10 days
  • Size 13: 6 – 14 days
  • Size 675: 9 – 20 days

If you prefer, rechargeable hearing aid batteries are also available for certain models of hearing aids that greatly improve the ease of replacing your batteries. Consult with your Penticton hearing aid practitioner for additional details.

Penticton Client Reviews

Lynn Cooke
Lynn Cooke
19:23 16 Apr 21
Great service giving tests and telling us hearing aids won't help. They are honest
Joe Kovarik
Joe Kovarik
17:05 22 Oct 20
Alex Christian
Alex Christian
18:17 11 Sep 19
With a decade of wearing hearing aids which has involved appointments with at least ten different audiologists for hearing tests, purchase of new hearing aids and hearing aid adjustments, my August 2019 appointments with Stephanie Sykes of NexGen Hearing in Penticton/Summerland were a refreshing pleasure. Stephanie had sound knowledge of the pros and cons of the two brands and offered sensible suggestions about which of the two would best suit my hearing loss, all with a friendly, no pressure approach which leaves you free to make up your own mind. In addition, NexGen offices are almost unique in offering an initial no money down, three week trial period. If you decide to purchase the hearing aids, they offer twelve month financing at zero percent interest which is a helpful service for those not covered by insurance and who do not have immediate access to several thousand dollars. Finally, NexGen pricing was substantially lower than was offered by the private practice audiologist I visited.
P Turk
P Turk
15:23 04 Jun 19
Tim Austin
Tim Austin
07:16 12 Dec 17
Stephanie Sykes at Nexgen Hearing in Penticton does everything in her power to make sure you get what you came for to improve your hearing ,with hearing aides that are right for you. Having to have hearing aide for about 13 years I understand what hearing aides are capable of, but had a hard time trying to explain to my wife. Stephanie allowed my wife to sit in on an appointment and explained to my wife in ways I couldn't, so now she understands a lot more about what I have to deal with. Every appointment I have had with Stephanie she always makes me feel that I have all the information before I leave the office and if not I can call them for what ever reason. I am %100 satisfied with being a client at Nexgen Hearing's Penticton office. Stephanie also works out of Summerland. I will recommend her to anybody and have to anyone who have asked!
melissa kelly
melissa kelly
22:00 05 Dec 17
A huge thank you to the Penticton NexGen Hearing staff for taking such great care of my Grandpa! They took the time to explain everything to him. He loves his new hearing aids.
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Types of Hearing Loss

There are multiple types of hearing loss that include sensorineural, conductive or even a mixture of these. A hearing test at Penticton Hearing Clinic can identify the type and degree of hearing loss you may be experiencing. A hearing loss of only 16-25 dB is considered to be minimal and is very similar to lightly plugging your ears with your fingers. The next level is mild hearing loss (26-40dB), which can result in not hearing the endings of some words or sometimes missing shorter words altogether. With this condition it may be challenging to separate background sounds from a conversation. Listening devices are often advised for this level of hearing loss. Moderate hearing loss (41-55 dB) can make telephone calls problematic and also lead to as much as a 50% decrease in the ability to understand speech outside a 5-foot radius. This level of hearing loss will often lead to feelings of isolation and disconnection, depending on the individual. If symptoms are more serious, you could have what’s known as severe or even profound hearing loss. Either of these categories can cause serious quality of life issues. Additionally, some individuals can suffer from high-frequency hearing loss (in the range of 1500Hz-8000Hz). While speech and most other sounds will seem to be loud enough, speech can be challenging to understand, and background sounds will only make it worse. The newer designs of listening devices, such as open fit and receiver-in-the-canal, can be very helpful with this type of hearing loss. These devices enable the lower frequency sounds to enter your ear canal in the normal way, while digitally enhancing the higher frequency sounds for greater speech clarity.

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