NexGen Hearing

Victoria Westshore Hearing Clinic

 

The Victoria Westshore Hearing Clinic is a full service and full-time hearing aid and hearing health centre. We pride ourselves on helping our clients who might be experiencing tinnitus, muffled hearing or possible hearing loss. There are many types of hearing loss including sensorineural, conductive or even a mixture of these conditions. A hearing test at Victoria Westshore NexGen Hearing can determine the nature and degree of your hearing loss. We offer free hearing tests, a 21 day no-money down trial, 90 day money back satisfaction guarantee and will price match any valid competitor quote or advertised price on the same make and model of hearing instrument. You can expect us to deliver the highest level of professional hearing aid care at every level. We build strong relationships and gain trust with our clients. We encourage family members to take part in their loved one’s journey to better hearing. At Victoria Westshore Hearing Center we are delighted to be a part of this vibrant community, and look forward to meeting you!

Westshore hearing clinic

Schedule a *Free Hearing Test 

*Exclusions to free hearing tests include: pediatric hearing tests, employment requirement testing and specialized testing requirements. 

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Susan Regimbal

Susan Regimbal

RHIP

Susan studied Hearing Science and Instrument Technology at Grant McEwan University in Edmonton Alberta in 1998 – 2000. While attending full time studies at the university Susan also worked full time at Alberta Hearing Ltd in Edmonton. Graduating in 2000, Susan moved with her family to Victoria BC where she continued her career with Island Hearing Services where she remained for 8 years.

Full Bio
In addition to dispensing hearing aids Susan went on to become the south island Area Manager for Island Hearing responsible for clients, audiology staff, technicians and front staff at 5 clinics. Susan opened her own clinics Westshore Hearing Solutions and Sooke Hearing Solutions, in 2009 and 2011 respectively. In December 2013 Susan partnered with Nexgen Hearing also headquartered in Victoria with 5 locations serving the greater Victoria area. Serving the community where Susan and her family have lived, schooled and worked since 2001 was a top priority when contemplating where to launch a new business. Susan participates in and supports the local community through the Chamber of Commerce and the many out-clinics she does throughout the Westshore and Victoria. Her clinic at the Westshore Town center supports events sponsored by this vibrant and important shopping and community meeting place. Susan currently sits on the board of Hearing Instrument Specialists Society of BC as a director. This is her second post in the last 7 years. Susan has been charged with leading board activities in Education and membership. The Board is responsible for maintaining the highest standards for its members in the best interest of the hard of hearing consumer.
Debbie Greig

Debbie Greig

Customer Care Representative

Debbie became involved in the hearing industry in 2001 when she started with the Sidney office of Island Hearing Services. She loved working with the clients and going the extra mile to make their experience a pleasant one.

Full Bio
In 2009, her colleague and friend, Sue, opened her own clinic Westshore Hearing Solutions. Debbie who lives in Langford was excited to be able to work so close to where she lives. Debbie is looking forward to continuing to provide quality customer service to all her existing and new clients.

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Westshore hearing clinic

Frequently Asked Questions About Hearing Aids in Victoria Westshore

How do I maintain hearing aids?

Maintaining hearing aids is quite simple, your audiologist can give specific instructions for your specific hearing aid. Typically a maintenance kit will be recommended that will remove moisture and earwax, and any excess can be wiped away with a clean gentle cloth.

Regular cleaning is recommended, if you’re able to make it a part of your daily routine it’s possible to extend the life of hearing aid by years.

How do I know if I need a hearing aid?

Here, at the NexGen Hearing Center in Victoria Westshore, we help you every step of the way in deciding if a hearing aid is best for you. We will conduct a free hearing test to determine if you currently have hearing loss. Once the hearing test has been completed, we will help you ascertain how much your hearing loss (if any) is affecting your daily life and/or activities. If you can’t hear as well as you could in the past several aspects of your life could be impacted. Hearing loss can gradually increase without us even realizing, which lends weight to the idea of consistently having your hearing checked.

Our Victoria Westshore audiologists are experienced in treating a variety of levels of hearing loss and their effects. Don’t go another day wondering if your hearing could be improved. Let our experts help you improve your hearing to its highest levels.

What are the best hearing aid brands?

Choosing the right hearing aid brand is very important to ensure your device is a reliable, effective, and safe. The best brand for you is often dependent on numerous factors relative to your specific situation. There is no one best brand of hearing aid as each case is different. That being said, choosing a well known and trusted brand within the medical community is a good path to take for peace of mind. NexGen Hearing partners with only the highest quality hearing aid manufacturers in the world. Resound, Phonak, and Oticon are only a few of our partners dedicated to providing you with the best hearing possible. Consult with one of our NexGen Hearing audiologists to find out which one works best for you.

I have hearing loss in both ears, is it necessary to wear two hearing aids?

There are a number of advantages of using two hearing aids instead of only one. The primary benefits are the more natural listening experience, better directional hearing, and the increased ability to separate voices from noise. Using two hearing aids will maximize their effect, and give you the best experience possible when using hearing aids.

How long do hearing aid batteries last?

The life of a hearing aid’s battery is impacted by many factors such as the hearing aid model, battery brand, battery technology, and how the device is used. The model of the hearing aid is integral in determining the life of the battery. Some hearing aids are better than others in relation to battery consumption while others offer features that will more quickly drain a battery. Batteries come in four common sizes (10, 312, 13, 675). Based on a 16 hour day of wear, the average lifespan for a standard battery is listed below:

  • Size 10: 3 – 7 days
  • Size 312: 3 – 10 days
  • Size 13: 6 – 14 days
  • Size 675: 9 – 20 days

If you prefer, rechargeable hearing aid batteries are also available for certain models of hearing aids that greatly improve the ease of replacing your batteries. Consult with your Victoria Westshore hearing aid practitioner for additional details.

Victoria Westshore Client Reviews

berris smith
berris smith
23:46 20 Mar 21
Very helpful staff
Chris Smythe
Chris Smythe
18:15 21 Oct 19
What.!!!!
Joseph Motuz
Joseph Motuz
18:13 22 Jul 19
I got my hearing aids there, excellent staff, excellent service. Dedicated to there customers. OLD EAGLE EYES ANDRE MOTUZ
Theo Disious
Theo Disious
15:33 20 Jul 19
Jonathan Rigby
Jonathan Rigby
18:04 15 Feb 19
It's no secret how important good hearing is in everyone's life. For those needing hearing aids this one purchase and choice of provider is a very important decision.A good test of how a dedicated and professional provider is worthy of your business is how they handle adversity and support their customers.I am speaking from experience and two years of difficulty in overcoming medical complications in my state of the art hearing aids provided by NexGen.Sue and her staff at the Westshore location never faltered or failed to provide me with the highest level of service as we worked through the many challenges my medical situation presented in my search for a hearing solution.My enthusiastic recommendation of NextGen hearing solutions is easy for me.. Thank-you again for all your help!Sincerely Jonathan R.
Erin Millward
Erin Millward
20:07 14 Jul 17
Karl Everell
Karl Everell
16:07 14 Apr 16
Thermal King Glass
Thermal King Glass
06:24 31 Oct 15
I have been looked after by Susan and her staff for 5 years now. If your looking to solve your hearing problems you really do need to have someone who will be there for the long term. They are still giving me excellent service and solving my issues to this day,
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Types of Hearing Loss

There are several types of hearing loss — sensorineural, conductive and sometimes a combination of these. A hearing test at Victoria Westshore Hearing Clinic can identify the nature and degree of your hearing loss. A hearing loss between 16-25 dB is considered to be minimal, and is equivalent to plugging each ear lightly with your fingers. The next level is mild hearing loss (26-40dB) and can result in not hearing completions of words or short words. It might be challenging to differentiate background sounds from speech in this category. Listening devices are frequently suggested for this level of hearing loss. Moderate hearing loss (41-55 dB) can make telephone calls challenging and cause as much as a 50% decrease in the clear understanding of speech beyond a 5-foot radius. This level of hearing loss can cause feelings of seclusion and disconnection. If symptoms are more severe than these, you could have serious or even profound degrees of hearing loss. This can result in serious lifestyle issues. Some individuals can struggle with high-frequency hearing loss (1500Hz-8000Hz). While speech and most other sounds will be perceived as loud enough, speech will be unclear and background noises will make things even worse. The recent designs of hearing aids such as open fit and receiver-in-the-canal, would be most useful for high-frequency loss. These designs enable the lower frequencies to enter the ear canal normally while amplifying and enhancing the higher frequency sounds to improve speech clarity.

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