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NexGen Hearing Services

  • Free Hearing Checks
  • Hearing Aid Consultation, Sales and Fittings
  • Hearing Aid Service and Repair
  • Ear Wax Removal*
  • Tinnitus Diagnosis and Support
  • Lease-To-Hear Options
  • Employment Hearing Test

* This service is not available at all locations

Registered BC Audiologist

Our Provincially Registered Audiologists & Hearing Instrument Practitioners (RHIP) are trained to offer comprehensive hearing evaluations, hearing aid consultations, and hearing rehabilitation (see list of services below). Clients can stop by the clinic with no appointment, to see our staff for hearing aid cleanings, minor repairs and adjustments. Or you can evaluate whether a consultation with one of hearing professional might benefit you with our Online Hearing Test. Clients who have purchased hearing aids from NexGen Hearing can tap into our Comprehensive Hearing Aid Care (CHAC) plan which provides all services (including hearing aid batteries) at no additional cost. With CHAC you can stop by as often as you want. 


Other Featured Services

  • Sales and service of Assistive Listening Devices (ALD’s)
  • Ear molds for swimming, hearing protection, musicians, MP3 players, and communication devices
  • Instructions on Bluetooth technology with your hearing aids
  • Try our convenient Online Hearing Test
90 day trial and air miles

Schedule a *Free Hearing Test 

*Exclusions to free hearing tests include: pediatric hearing tests, employment requirement testing and specialized testing requirements. 

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What is a Registered Audiologist or Hearing Instrument Practitioner?

A Provincially Registered Audiologist or Hearing Instrument Practitioner (RHIP) is one who has been registered by the College of Speech and Hearing Health Professionals of BC to test hearing and prescribe hearing aids. An Audiologist has a Masters or Doctorate degree from a university. A Hearing Instrument Practitioner has a 2-3 year college diploma from a college. Think of an Audiologist as an Optometrist and an HIP as an Optician. Audiologists have a relatively wider scope of practice in that they can test and fit infants and can also do more specialized types of hearing testing. In the field of adult hearing health however, both of these professionals receive extensive training in the testing, fitting, counselling, and post fitting follow up of hearing aids.

Hearing Test and Consultation

A hearing test is the first step in determining the degree and type of your hearing loss. The test includes a variety of measurements to rule out any medically treatable causes of hearing loss. Speech testing will also be completed to determine your ability to understand speech sounds. Tympanometry testing can also be done at our clinics in order to determine if a middle ear problem may be contributing to or causing your hearing loss. Our Provincially registered clinicians will then explain your test results and discuss with you the best hearing aid style for your hearing loss and personal listening needs.

Hearing Aid Adjustments

At NexGen Hearing, we use state of the art equipment to program your hearing aids. The majority of today’s hearing aids use digital processing and are programmed by connecting the hearing aid to a computer.

Real Ear Measurements

After the hearing aids are programmed, real ear measurements are completed during the hearing aid fitting process. This is done in order to measure the actual response of the programmed hearing aid in your ear. The purpose here is to measure whether or not the hearing aid is actually doing what the computer predicted it would do. If not, then the hearing aid is adjusted and re-programmed. Real ear measures speech signals to ensure appropriate fitting and programming settings for each patient’s individual ear.

Hearing Aid Repairs

Most minor hearing aid repairs can be done in the clinic while you wait. If your hearing aid requires extensive repair we will send the hearing aid to the manufacturer for you. While your hearing aid is out for repair, we will be happy to loan you a hearing aid so you never have to live without your “ears”.